Princesa

2÷12÷16 Friday noon
Extremely rude young lady. I went there looking for a night dress and I was planning to spend around 300 – 600 dollars.
I asked the Mexican with black hair young looking girl there if I could look at the dress from the display since it wasn’t on the bottom section.
She got the dress down but when I asked to try it on she rudely said,
«You can’t try it on»
My sister and I looked surprise and I asked her, «why?»
Then she reply, «it’s not going to fit you»
I then told her I’ve purchased a dress there before and I told her my dress was small but the XS also fits me.
She responded, «it must have been another store»
I was so upset, I weight 123 pounds
Very poor costumer service
I will never go back to this store again

I walked into this store looking for a bolero to wear with my wedding dress. After speaking to the seamstress about what I was looking for she said that it would be no problem to custom make me one. I was thrilled! She asked me to come back the next day at any time with my dress so she could take measurements.
I came back the next day and she was not there. The lady at the front counter calls the seamstress who says that she wasn’t planning on coming in for another hour, but that she could be there in 30 minutes. When she arrived she took my measurements and I also asked her about putting a corset back into my dress. She said that was no problem.
I received a call three days later letting me know that my dress was ready. I came in for a fitting and the seamstress did an absolutely beautiful job on on the corset back. It looked perfect and fit perfectly. She let me know that she had one small thing that she wanted to fix on the dress, and that my bolero would be ready soon.
I waited almost two weeks for them to call me to pick up my dress and bolero. When I finally called them they said that my dress had been ready for five days (but nobody thought to let me know?) My dress was still perfect, and I am very happy with it. The bolero was really bad. I provided the seamstress with a description and pictures of what I wanted. Everything was wrong, it was the wrong color, wrong material, and it was way too big. I ended up letting her know that I was disappointed and that I would not be wearing it.
I am giving two stars because she did refund my money for the bolero after I told her i was disappointed. She also did a great job on putting a corset back into my wedding dress. But over all I was totally disappointed with this place and I would advise others to steer clear.

They have a decent variety of dresses and color options. They were helpful but a little too laid back and unprofessional, you can tell they get kinda bored working there. Overall I was happy with the help they gave me they helped me and they were patient with me being indecisive. Prices are ok. Only thing I didn’t like is everything is final sale no returns. Dresses are fairly priced but their accessories are ridiculously priced even for being handmade.

The following is referencing my wife’s trip on 1÷10÷14, noon.
If you’re seeking poor service and a poor attitude, go here. The following is in referece to the Filipino (?) woman who handled my fitting.
Made an appt for a wedding dress fitting. I was ten minutes early and looked around and got started on my own looking and putting dresses in dressing room. The «lady» showed up at 1pm, didn’t introduce herself, and started on a tangent about white wedding dresses when I had already told her on the phone and in person that I want a color.
She then criticized me for not wearing white, and barely spent any time with me. When I had questions, she was behind the counter and didn’t comeout to help… she shouted and pointed from behind the counter. It was if she could care less that we were there (Mom and I).
In the end, after no help at all from the staff, I found one dress for $ 300 that I was going to buy. After all the negativity and bad energy, I realized that everytime I looked at my own wedding dress I’d think of that lady who made me angry, and upset.
Bottom line, do not go here. There are too many 5-​star dress shops at the same price with much nicer selection and service.

WARNING!!! BAD SERVICE AND RUDE PEOPLE!!! We went to the princess store in the chula vista mall and is the worst place i have ever gone to. The only reason i even bought a dress here was because when we needed 6 dresses for my nieces quince and the offered a good deal since it was 6 dresses that we needed. I should have walked away as soon as i noticed that she was forever texting or on her Facebook. She seemed to know what she was doing cause she said well i need to order them so let me measure the girls. She not only took the wrong measurements but she ordered my daughter a 5 year old a women’s size from the wrong book. I had paid it in full and was pissed when i had arrived to try it on. So they re– ordered the dresses again cause it wasn’t just my daughters dress who she messed up on 3 were right and 3 where totally wrong. I was told to come back and they would have the correct dress for me in a few days. When i went back in a few days again they messed up on my daughters dress. When i went back again now for the 3 rd time they told me that the company shipped the wrong size dress. Oh and before she had ordered the dress again she had my daughter try on a dress so she would order it in her correct size. Now keep in mind that i was 36 to 37 weeks pregnant at the time and this was making me so upset that i swear i could have gone into labor because of the way they handled this situation. I was so upset that i asked for a full refund and was told NO. So beware and make sure you really want the dress you purchase cause thats the only way theses people will stay in business. Now i still have to go back for the 4 th time and see if they got it correct this time. The only thing that would have made this a not to bad experience is if they at least gave me a courtesy call so i wouldn’t have gone for no reason since she already knew i was gonna get upset. Not worth the 1 star i give it 0 stars!!!

I’m looking for a decent priced wedding dress fast. I go here… to a store in a MALL… expecting to try and possibly buy something. I’m told I can’t try on wedding dresses without an appointment. In a busy boutique style shop, I can see that. But, again, this is a store in a mall. Don’t malls typically generate and accommodate walk in clients?
Anyway, there were literally three different «sales» associates standing around, without customers. Not sure why one of them couldn’t take time out of their busy stances of doing nothing to move a couple of dresses around. I asked when the next appointment would be available, assuming they’d say in a half an hour or something. They tell me tomorrow at 2. Not convenient. Terrible customer service. Consider a policy change, or this place will be out of business fast.

I’m only giving this place a star because Unilocal requires me to. I walked in because this place has beautiful dresses you can view through the front window of the store. When I walked in, I was NOT greeted at all. My intentions was to find a dress for the military ball. Yes, I have money to buy a nice dress and the customer service was so bad that it put a bad taste in my mouth. The negative vibe and attitude the owner and the employee had was ridiculous. I asked questions and they didn’t even take the time to show me gowns. They pointed at the wall and said look there. I mean it was so bad, I will never step foot in this store again! Sorry, you lost a customer and future customers because I know a lot of military wives who need a dress for the ball and this will absolutely not be an option! Good Luck!!!

My family and I went in to the store on 6÷19÷2012 to take a look and maybe have my daughter try on some quinceanera dresses even maybe put a payment on one, non the less once you walk all the way to the back were the dresses are at their is a sign that reads «BY APPOINTMENT ONLY». Sad enough there is an associate employed there, a skinny asian girl was «available» was way to busy talking to some girls, and were chit chatting and sharing photos. I asked if it was true about their sign. The girl said its the store policy. She was not busy helping anyone else, and its not like the store was freaking busy… My husband and I did not believe that a place in the mall is by appointment only bigger companies like actual bridal gown stores take in walk in’s. Oh, and lets not say how RUDE the lady was, I can really say they lost a customer that was potentially going to buy a Quinceanera dress, dama dresses, and my own dress. To bad for the owner that has a rude ass employee… My family and quickly walked away

BEWARE! WHATEVER YOU DO, DO NOT, I REPEAT DO NOT HAVE THESE PEOPLE ALTER ANYTHING YOU PURCHASE FROM THEM! They have moderately priced formal gowns but the alterations absolutely suck! I had to go back twice to get a gown I purchased from them altered correctly. Maggie has too much going on and doesn’t know what the hell she’s doing!