Sid’s Carpet Barn

I had purchased carpet and installation here a few years ago. I needed to repair a section due to glue being spilled on the carpet. I went back to get a piece to make my repair and didn’t have high expectations on getting a match because the carpet we purchased was left over and discontinued. The gentleman who helped us not only found carpet that was close enough, he gave us the piece we needed at no charge. Feels good to get this kind of great customer service.

My parents been going on here ever since we bought our first house back in the late 90s… they give good deals and also they’ll work with you on your budget.

I used Sids carpet as my dad has been a customer of theirs for over 40 years. We wanted carpet installed over flagstone. Peter the salesman was very helpful in ordering the carpet to accommodate our needs. Estimator came out in a fairly timely manner and the estimate was reasonable.
Now to the installation. This project began in mid November, it is now mid January and I still have three unfinished carpet edges where the carpet transitions back to the flagstone. For some reason, the installer cannot get the tack strips to adhere to the flagstone; although they adhered along the wall edges.
I keep calling the manager Don, who then calls the installer, who calls me and promises to come out again and fix it correctly. He’s been out 4 or 5 times now, I’ve lost count. Each time, there’s a new reason why it doesn’t work, he needs a different drill bit, needs a different epoxy, etc. Now he’s whining about this not being a «standard installation» and having to eat the cost of buying extra tools.
I told Sids up front that the carpet is being installed over flagstone. It’s not my responsibility to figure out how to do that, I’m not the carpet expert.
The only good thing is that I’ve only paid half of the cost so far. Until they correctly install what I purchased, they’re not getting another dime.

My family has exclusively used Sid’s Carpet Barn 30 years for our home and 6 rental properties. When we purchased high end carpet for a rental property, the carpet changed color. Not all one color, but every room had whole areas of different shades where the carpet was pieced together.
Yes, the carpet was 8 years old, but the issue was not with the carpets age but with the quality of this expensive carpet. We had to buy new carpet because of the vast amount of discoloration.
We were given a 10% carpet discount but nothing else on our next purchase. Not on padding, not on install, etc. We were told we would only be billed half until some resolution could be reached. We received no resolution before they billed the other half of the bill. They did nothing!
After 30 years of loyalty, this is a slap in the face.
I would not recommend this business to anyone after the way our family was treated. Loyalty and spending many tens of thousands of dollars at this business meant nothing to them.

I recently went to the National City store on the recommendation of my contractor. The lady he said I should ask for wasn’t there and Jason said he could help me. He led me to the tile room. Let me add that I use a cane and had a wheeled box with my floor tile and fabric to match to my projects needs. He said here are all the books. I said I would like to spread out my stuff to match. He showed me a small table loaded with crap already and he said he would be back. I found a chair across the room and drug it back myself with my cane and sat and organized my things on the tiny table. He was gone 10 minutes. I had things saved to Pinterest to show him what I was looking for but he wasn’t interested in looking. Took me to the wall and showed me some glass tiles. I explained I wanted bigger than one inch squares. He said that was all they were manufactured in. Ah. No. See here on my Pinterest page… all kinds of sizes.
Sid’s didn’t have a big selection and was ill informed. When I asked if he was new he got offended and wanted to know why I would ask him that. Because you don’t know anything I ask you? Do you have a brochure? He said he would have to look. Man. He was arrogant. I said never mind I was leaving. He said he was trying to find prices for me. I told him I never asked for prices. I didn’t care what it cost. I had a big project to do and his rudeness was not something I would tolerate. He argued with me and told me he wasn’t rude. He was. I told him why I though so. He didn’t apologize. Gone.

2.75 stars. Not because of product, they have hi to low quality. that’s up to you. We got 8oo sq ft hardwood flooring – installed at $ 6/​sq ft – decent stuff. Sales guy really didn’t know much about product, took 10 days to get warranty info, lots of over promises on delivery/​install dates, dates that changed after deposit was down, sold me 3 boxes of flooring that had to be returnd (easily done) Installers were so-​so, little English, poor coordination, took longer than told, trim/​transition/​threshold order was wrong, waited 2 weeks for correct piece after floor was done, Couple of things I fixed after they were gone. I’ve used Sids before… they’ve slid a bit.

After checking out two other carpet installtion business’s my husband and I choose Sid’s to do buiness with… initially we liked the choice in patterns and colors and also the price in the quality we chose including the top of the line padding. We had other extra’s that we had asked them to do for us such as cut outs with finished binding for our bathrooms along with a couple of bath mats and patio entrance mats. They also moved ALL the large furniture pieces at a very reasonable cost and did so in a timely and careful manor as too not damage or scrape furniture or walls. They arrived at the time agreed upon around 10 a.m. and worked straight through till 6:30 p.m. non-​stop! At all times the crew was curtious and knowledgeable in doing their job and did a great job with clean-​up. We have been very happy with this whole experience from beginning to end and highly recommend Sid’s Carpet Barn… ask for Jason to initially do the set-​up with «Eddie’s» 3– crew doing the installation.

Started off good and went sour. I called because the quote was double. I’m not sure if he was having a bad day, I asked him u said three $ per sqrt. It’s now $ 6 sqrt. He said, «That’s what it’s gonna cost «and raised his voice. I just cut him off and said, you know you don’t need to yell at me, hthank u for the quote have a nice day. «. Sell the client what the need, not what gives you a good sales incentive. That’s what keeps loyal customers. Just saying… Peter the sales guy knew my budget, why not break a quote down all costs? It’s what I asked for. I would ve been a good client. :(

I went in to Sid’s to try and get a remnant of carpet we had previously purchased. When we realized they no longer had it Don went out of his way to contact the manufacture in LA to see if there was something they could do that wouldn’t involve a huge transport cost. When they were unable to assist he took time to locate a piece for us in the area. We have used Sid’s multiple times for our carpet installs and they have always gone above and beyond to make sure we were satisfied. I would highly recommend their services.

I purchased flooring in May and I have to tell you not to judge a book by its cover
The whole company is a class act. Peter was my salesperson amd I highly recommend him. Today I had a service issue with my floor. They came out inspected the whole floor and fixed an area I did not even notice! I found the price I was quoted more than fair. The installation and installers all skilled and professional.
If I ever have a flooring need again they will be my first and last call.
Give them a try!

I used Sid’s Carpet Barn to restore the kitchen tile floor in my condominium. While the installer was very professional and did a great job, they never charged my credit card as directed and they lagged behind the agreed upon installation schedule. Thus, two stars off for their unsat admin billing and delayed installation.

If it wasn’t for the helpful, no pressure and personable salesman, CONRAD, I would give NO STARS, or MINUS STARS.
I was verbally promised, that it would be slated for Saturday installation before 12 noon, all 180 sq ft of office space. Well, NOT THE CASE. We got a call stating it would be between 12−3pm — and that there was no order WRITTEN for AM installation. Since my salesman and I agreed it would be for AM installation, its a SMALL office space and MOST IMPORTANTLY it was ONE BLOCK AWAY from this location, you would think that it would be taken care of first!
This mis-​scheduling became a game of pass the buck — installer said call the scheduler, scheduler said it was not on paperwork, ‘manager’ was not too helpful. We were waiting all day for the carpet BTW which arrived for install at 245pm! in which is the scheduler had any common sense, would of had this be the first installation, and we would not have to been there all day to finish our remodel.
I was so incensed to hear of the afternoon delivery from Sids, again, just ONE BLOCK AWAY, that I drove over there to let them know how unhappy I was with this. The «scheduler» (he’s the Hispanic guy always in the dress shirt and tie, avoiding my eye contact, blaming the paperwork, shuffling papers while watching the World Cup game on TV) he just said — it wasn’t stated for AM — HE IS the scheduler. You would think someone would have communicated or realized the nearby address/​small job/​straightforward order. The manager said, «not really our problem, the paperwork didn’t say so (no mention of who writes on the paperwork order», and so it was ultimately Conrad who took responsibility for the verbal agreement and assumption that it would be the first delivery — common sense right?
PROS: Price and salesman, and even the nice installers.
SERIOUS CONS: Customer service, responsibility, scheduling, management, LACK OF COMMON SENSE. They blame each other, they blame the paperwork and do not have a customer focused model. I also learned from the installers (very nice, BTW not their fault about the timing) that they were sent to El Cajon and Bonita first, and even they commented that it did NOT make sense to do our job last, end of day.
The installers arrived at the tail end of the estimate, 245pm. It only took ONE HOUR to get ONE SMALL OFFICE of carpet, ONE BLOCK AWAY from SIDs
WILL NOT BE RECOMMENDING, NOR RETURNING BACK. How does SID’s Carpet Barn stay in business?!

Annoyed! Went to Sids last week to find hatdwood for our stairs. Brought home the sample, was told someone would come out to measure the space and didn’t get a call until the last possible minute I told them I would like someone out. Measurements were done Tuesday and it is Thursday after closing and still have yet to hear about a quote. My husband called yesterday, I called today and was told I would have a call back back in 15 minutes (that was at 2:15pm, it’s now 6:54pm and they are closed). I refused to stay on a company for them to have my business. Sids, lost a long time customer, I will never use them not refer my friends.

The customer service was excellent. Jovanni helped us and he was fantastic. I would recommend Sid’s to all my friends & family.

On the plus side… Conrad is patient, informed and helpful. The estimator/​measurement associate was on time and did his job well. The carpet selection is expansive and I’ve always had good luck with those they hire for installation.
The challenges: Sid’s business practices are in the dark ages. Can’t get (after 3 visits and 2 phone calls) a typed invoice. (They write up their orders in a somewhat illegible manner… not appropriate for me to submit to those from whom I am being reimbursed) The ‘manager’ has taken my e mail as have 2 associates… none of which have done what they say they will. The associates (with 1 or 2 exceptions) are uninformed, unable and/​or unwilling to perform at a basic professional level.
Sids… While I’d much prefer to support local small retailers. You’re just making it too hard… An update. Just received a rude call from a manager re: billing. He threatened to take me to collections and was quite unbelieving when I told him the tennant had paid the small remaining balance. After confirmation he realized I was correct and when I told hime the tennant had to leave several messages in order to have someone take his money I was again… Confronted by rudeness. Sids… Can you possibly be any more inept?

SIDS installed carpet in two bedrooms/​closets today! On time, fast, courteous and professional! Will use them again for sure!

Horrible customer service and follow-​up. I had to do all the follow-​up reminder calls, because they simply did not call back about promises. Will NEVER recommend to anyone!

Just purchased a new condo (condo conversion) in La Jolla and the developer uses Sid’s Carpet Barn (National City) for their flooring. I decided that I wanted to put laminate in the living room and dining room, and elected to use their contractor.
The experience was great!
I went to Sid’s in National City and their retail rep, Conrad Flores, was amazing to work with. Conrad showed me all of their laminate flooring options but recommended a brand that was not the most expensive but had superior quality.
A great choice!
The installers did a fabulous job installing the flooring and I couldn’t be happier.
I highly recommend Sid’s Carpet Barn for great products, great prices, and great installation.

Conrad was VERY helpful… he went above and beyond.
Carpet is more expensive than I previously thought… but knowing you are buying from the right person /​source is helpful.
Thanks again for your ideas and guidance today when we went through a process of making a very important selection on materials and sizing.
Conrad was GREAT!

Went there today with my girl and we were mid way through a conversation the lady helping us said she would be right back and ended up helping another customer. Thanks we won’t be back…