FedEx Office Print & Ship Center

Terrible — trying to get a hold of someone at the store is like being drilled slowly with no novacaine — a horrible experience! Don’t know if it is fedex corporate or the site own auto attendant but i decided to go elsewhere

Wonderful service from Penny. After Staples messed up my $ 300 printing job, I went to Fedex in Needham and got wonderful service. Penny printed out one copy for me to review and my file had some problems which she promptly fixed. Highly recommended!

1 Star is more then this place even deserves! I came in to print a few photos and spent over an hour here. No one was helpful. One of the workers was helping me out then walked away to take a phone call and never came back. I’ve been on the computer for 40 minutes with all SEVEN employees standing around and giving me helpless looks instead of helping me. This place is horrible!!! I want my money back!

Terrible, terrible service and unfortunately my experience there today was not an isolated incident — just the last straw for me. My UPS account will now get more of a workout than FedEx.

Terrible staff. My mother, who’s a wonderful and active senior citizen, went here to do me a favor and send me some scanned documents. The man was very unhelpful and claimed he could not email the document and said my mother had to buy a flash drive. The document was easily e-​mail-​able as a compressed PDF — he just didn’t want to give her the time of day.
My mom went up the street to Staples and they were much more helpful, much cheaper and by far the better option. I recommend anyone do the same.

This FedEx Office is great. I order online from Walmart and pick up here, sometimes (otherwise, I go to another FedEx). This one is particularly LARGER than any of the other in the area, has more staff, and is a much friendlier, quiet place to go. (I was the only person there!)

I got scolded by david the rep because he didnt like the boxing. I’m paying $ 16 per box to ship. He asked are you going to do this often? Im not– I’m not coming back. Never have been scolded for my packaging in the past at any other FedEx. Chestnut Hill location is hassle free. Eat Dirt — David & Needham Location.

The reviews for this place are spot on; the customer service is terrible. I called and spoke to the manager just asking him if he can please quote the shipment of 2 sets of golf clubs. He immediately transfers me to the 800 number. I call back as I do not want the 800 number auto system, and he says «I don’t have the ability to quote shipping prices for you.» When I remind him that FedEx ships things, he changes to say that since he doesn’t have the item, he can’t give me a quote. It’s two sets of golf clubs, I gave him an estimated weight, and the zip code. That’s all he needs. Either way, I ended the call with zero help from FedEx.
I immediately called UPS in Needham Center and was helped by a super friendly guy who gave me a quote in under 2 minutes. He asked the weight, the zip code, and quoted me. Just wasn’t that hard to do.
Overall, save yourself the trouble and AVOID at all costs.

Horror show! As the previous reviewer mentioned, Joe Sherman was totally awesome! he was the only one who knew what he was doing, and as of this writing, I use «was» because he is no longer there. I am a professional graphic designer and rely on a local service for output about once or twice a week — anything beyond my in-​house capacities– and I knew Joe understood the lingo and the industry.
There is a new manager who doesn’t know a thing about printing capabilities, left me hanging on the phone, then passed me across to a kid, who seemed to understand but gave me misinformation. After driving my files into the shop I was told (by that same kid) that he didn’t know how to output large format and that I’d need to come back another day when someone else was working. I used to rely on this place regularly and I’d be hard pressed to even go there to mail a fedex package when there’s a Main Fedex office just down the street on 2^nd Ave. This is also the first review I’ve ever posted on Unilocal,but it’s that bad.

Joe at this location was extremely helpful and assisted me in designing exactly what I needed. We used this Fedex to print large images on posterboard for a work Halloween party. Competent, reliable, and friendly — we will be going back here again.

I can’t describe how helpful these people have been, especially Dan, the manager. I was scared about going to a corporate place because most people at Staples, Office Depot, etc. don’t even know the difference between a KB and MB. So, first off, these people are actual experts on photoshop, printing, design, everything. That was a major relief. Secondly, I had a major project I needed done and they stayed past their hours of operation to get it done at no extra cost.
After requesting more copies about a month later, their reprints weren’t of as high a caliber as before, but instead of being snarky towards me, they were apologetic and redid the entire order at no charge.
These folks are first-​class all the way and they are experts. Speak with Dan if you really want the most knowledgeable guy to work with, he’ll set you up with everything and make your existing product better. I’m telling you, they know their stuff!

Started coming to this location due to proximity to my office location of choice (Starbucks!). After 4 – 5 visits, I feel it’s about time for a review.
First off, printing anywhere is relatively expensive for what it is. A print shop has an entire business location to pay rent on and equipment to upkeep… they have to pay for it somehow!
Now, with that out of the way — it’s important to note these guys do a relatively good job at maintaining quality services with a personal touch all under the guise of a corporate giant. The staff has always been cordial and accommodating whenever I’ve come in.
You can use their online print software to send in a document, or email the local office directly. The online software is great for creating complex documents and presentations, but it overcharges you for just normal b&w printing on normal paper. If you email, it’s about half the price. Not sure why the software is like that, I would assume it’s a glitch.
I have only used them for printing large documents or for special needs like nicer paper. Ever try to remember how the print collating and double sided printing works on your shitty home printer? Yea, you probably get it wrong everytime. You don’t have to worry about that bs here.
I haven’t sent in any crazy presentations or anything of the like. However, I will definitely consider them for when I need to. I always see great examples that they put out on display to help you with idea generation.
Anyways, props to Carlos for specifically being extra helpful when I messed an order up. They helped to make it right even though it was my fault. Thanks, you were the catalyst for this review!