Victors Hobbies Inc

This store is terrible they have nothing but cheap drones and he doesn’t even stock anything. Went in asking for help with an rc car and just basically told me to screw off. Avoid this store if you can or see for your self.

When I found out that there was a hobby shop in Newark that had some decent past reviews, I was elated. I purchased an RC aircraft on my first visit here despite the $ 10 markup over the average internet price. My good experience with this shop came to a grinding halt though as soon as I informed Vic that I intended to return my unused purchase after opening the box at home.
I realized that it wasn’t what I was looking for upon opening the box at home and was hoping I could exchange it for something else as this is Vic’s policy per his receipt as long as the item was in sellable condition. Vic started questioning me on why it wasn’t what I was looking for and once I stated that the product quality didn’t meet my expectations for the price his response suddenly became that this is a hobby and once you open the box, you can’t return a product. I even implored Vic to look at the contents to confirm that everything was in its original condition but he had no intention to help me.
Interestingly, I have purchased various RC aircraft over the years from reputable sources such as Horizon Hobby and never once was told I couldn’t return a product that I never used and was in its original condition.
I left Vic’s feeling that I was another successful sales transaction for his store vs. a valued customer. Be warned, if you decide to do business here absolutely make sure that there aren’t any issues with the product or reservations. If you don’t, you might just end up with a defective product or product that you don’t want & one which you can’t return because you simply opened the box at home.
I give it one star because I was able to find something remotely close to what I was looking for, despite the almost non existence of small rc helicopters on his shelves. Also, the only other positive thing I can honestly say is that Vic walked over from behind the counter to point out some of the items he had for sale. Overall, I highly recommend saving the money, time and aggravation associated with shopping here by purchasing elsewhere.

This guys has a attitude problem. The first time i went he was rude, I presumed he must be busy or something. Next time I went with my son to buy a RC car and he just did not want to talk to me pretending to be busy. After 2yrs now, I was looking for a part and thought I could just buy it since it is such a common low volt buzzer. This guys pretends as if he does not know what a LIPO volt buzzer is … I ask for a Trax connector and he say he does not have it, although I could see he had it on his shelf. Extremely rude person, Don’t know how has he been in business so long. I would rather order online then ever go to this guy again.

I’ve been a customer at Victors for a number of years. I’ve bought more than a dozen planes from this hobby store and they’ve all been pretty darn fun to fly.
People say that it is just helicopters and planes there. Actually, my Traxxas Slash 4×4 and a Team Associated SC10rs came from Victors as well.
Victors Hobbies carries great models and they stand behind everything they sell. Ordering on line doesn’t give me instant gratification. That’s why I am grateful we have such an excellent place to shop for radio controlled models in Fremont.

Great place good guy very knowledgable in the hobby, lots of different planes and helicopters to choose also had quad copters and some cars.

I have been shopping at Victor’s hobby store since 2009 from flight simulator software, RC helicopter to high performance drones. The best reasons for me to shop at Victor’s hobby store were their courtesy customer service and expertise in latest high tech hobby devices. It is one of the best places in San Francisco bay area to shop for a delightful real hobby.

The WORST customer attitude does Victor have. I honestly don’t know why Victor is in business if he doesn’t like helping customers. I’ve needed something the last 3 times and each time I went to VH he was condescending and didn’t want to help. This last time he shortchanged me a few cents because he didn’t want to break his penny roll. Not a big deal but why does it have to be in Victors’ benefit. Steer clear of this place unless you absolutely need something!

These guys were so very helpful to me as I bought something for my husband as a gift; I didn’t know what I needed.

very bad customer service. Had a problem with my DJI phantom called Vic and he told me over the phone that he was too busy to talk to me and that I should just come in to the store. Drove from Concord to Newark with my phantom and upon arriving turns out he was still too busy but had enough time to basically imply that I should look for repair advice online. Condescendingly he stated that its a hobby so I should fix the problem myself «unless I just wanted to play with the toys». Victor maybe you should STOP playing with the toys and tend to your customers.

This place seems to be kind of hit or miss. I have been in the r/​c hobby since I was young and if you need aerial products like plane or heli parts, Victor can be a huge help. Sometimes he can be less welcoming than other times, but I almost always leave with what I need and almost always for a better price. Victor is very knowledgeable and can assist in a great deal of issues but this store doesn’t do much in the way of aquatic or ground r/​c products.

Was looking for a small replacement 2.5mm allen bolt and was recommended by McIvor’s Hardware store to come to Victors Hobbies since McIvor’s didn’t carry a bolt this small. Unfortunately, I did not have a very good experience with Victors Hobbies.
The owner of the store when I asked if he carried replacement bolts, just pointed to me where to find them in his store. He was too busy working on something at his counter rather than help me find what I needed. I looked at the rack where these bolts were and the owner did not even offer to help me even though it was evident, I could not find the allen bolt I needed. After searching for a couple of minutes, I told the owner he didn’t have what I was looking for. He did not even offer to look at the bolt I needed. You would think he would leave his counter and maybe take a look in his stock area to see if he may have the bolt I needed. But he didn’t. Like another poster said, I believe unless you are going to be a big spender, then the owner will take notice. If your not a big spender, expect the owner to ignore you.
Just so you know, I was the only customer in the store so you would think the owner behind the counter would help me. But his look and body language said he didn’t want to be bothered. Definitely will not go back into this store again. And if the owner of the store is reading this, you didn’t realize I own R/​C cars, planes and helicopters. So you just lost a potential customer that your store targets.

Victors is one of the best hobby shops I am aware of in the bay area for the past forty plus years. Especially if you are interested in R/​C.
For comparison, he’s right up there with «ROOTS». (Dale Root, a hall-​of-​famer in the industry and founder of EBRC)
You buy from victor, you will get service and no BS surprises.
You buy on the internet, your on your own.

I come here to buy all my Ultra Micro & Ultra Micro Extreme planes. They also have a pretty good selection of parts. If they don’t have it he can order it for you.
They also price match with most places so if you see a sale somewhere ask if they will price match.
I even had an instance of getting a Carbon Cub that had a damaged flap hinge and many indentations to the foam at the middle of the fuselage. The damage to the fuse was right under the foam block that protects it. Upon close inspection of the box there was a crease and indentation around the same area. I believe during shipping the box had something fall on it or something too heavy was placed on top causing the damage.
He took it back and got me a replacement soon there after.
I certainly won’t forget that and will keep going to Victor’s to buy my planes/​parts.

I went, like most of you looking for parts, also open to buy a p-​51, There was a guy repairing helis, I asked him a question, he said I had to wait for Victor. Victor was unloading 10 pieces of a plane he had in his vehicle one at a time. After waiting ten minutes Victor is taking care of a guy that just walked in, Finally I got a chance to ask my question, he showed me the plane, but he doesn’t want me to touch it, so how the heck I’ll buy something that I can’t not even touch!!! I asked, is it epo foam, Z– foam or what, his answer was that it was good foam, a professional should know much better!!! I was looking for the RTF version, he had the ARF but he could put it togheter for a crazy price, no thanks.

I went here to find a part for my R/​C car. My son had been getting interested in it after seeing it in a box and had wanted me to get it going. I went here to get a part I needed to do so. The part was not expensive. Maybe a couple of bucks.
I went in with my 4.5 year old son while holding my 9 month old daughter. I was on Daddy duty that day while mom was out and decided to take my son to a place that would be cool for him. I show the girl at the counter the spring I needed and the impression she gives me is that its not her specialty and that they might not have it. Keep in mind I did call ahead and she told me they have several parts for R/​C cars. She looks around briefly and picks up a stack of parts. Right then someone walks up the counter and puts a box on the counter like they are ready to buy. She asks them and they confirm they are. She looks at me, looks at the stuff in her hand and then proceeds to put it all away. She then walks past me and says «let me get back with you in a few minutes». She then proceeds to start a conversation over the purchase they are making. I wait 5 minutes while somewhat peeved and decide to leave.
I guess people that are buying large ticket items are in preference. I understand that a small part is not worth a lot of money, but when a guy walks in holding a baby and has a 4 year old boy with him it might not be ideal to sit there and make him wait.
Bottom line, don’t really go here unless you are ready to purchase an R/​C aviation vehicle. That seems to be their specialty and are more than willing to help you.

Good prices. Lots of parts that aren’t available anywhere else, locally. Much faster & cheaper to get stuff here than wait for online ordering & pay shipping. Just has pretty short hours & isn’t open during Chinese holidays in addition to American holidays.

If you’re into RC helicopters or aircraft, Victor’s Hobbies is the place for you. He has lots of parts available and if they aren’t in stock, he will order them for you.
If you aren’t sure of what you want, you can look at the models built and displayed around the store, or try your hand at a flight simulator. It’s kind of fun to see how badly you can crash your fake plane when there is a reset button.
Victor has always been a great help to me. He is friendly, will give you honest advice, and if you’re new to the RC world, he doesn’t mind lending a hand and helping you out.
For this reason, I make it a point to buy things here versus a big chain like Hobbytown. His prices are better and he will actually help you and give good advice.
It’s places like these that make me miss independently run stores.

This Hobby Shop is more for Air than land. But Victor is extremely helpful in setting me up with my rc car. Small place but is there to get you what you want. Doesn’t try to push another kit on you.

He’s got an ok inventory but his attitude SUCKS!!! This place can sure use a litle pick me up. Seems as victor has got a little attitude problem!

Victor’s customer service is excellent. (and hit return policies are totally fair). Decent selection for a local hobby shop, and he has pre-​ordered items which showed up just when he said for pickup. His prices are quite good on replacement parts.
Highly recommended.
BTW, I can’t imagine that the previous reviewer’s claims of repackaging can be true, and he seems to only give 1 star reviews.