Public Storage

The. Customer service is excellent and very professional a pleasure to do business with.

The employees working at this location are inept and the facility is unsafe and in poor condition. The unit I rented had a broken lock plate on it. Management refused to provide another unit of the same size at the same price and refused to provide a refund. I’m dealing with corporate to get a refund but I expect I’ll end up taking them to small claims court.
The outside lighting here is also poor. They have a history of break-​ins (which was told to me by the attendant) so that, along with broken lock plates makes for absolutely unsafe storage conditions. The light bulb in my unit was broken and not replaced as promised as well.
Finally, employees are not at the facility during posted hours. They leave early.
If you neither value your physical safety nor your possessions and you enjoy litigating with a corrupt corporation, then by all means try it out.

My unit here in A133 had a broken in and the criminal use my unit to restore their stolen stuffs from this public storage. The public storage manager was really helping for whatever she can do, but once I asked moving to other units, she couldn’t do anything because she has no authority to move me, and her manager Rick Bartlett only left a message to me «I will think about moving you».
Do you think any one would leave their things in this unit, which the criminal will come back to pick up soon?
Updated later this afternoon, I got the permission to move to other unit finally! Nov.6.2015

We got a phone call that we had a different lock on the unit, they asked why we changed it. We hadn’t changed it. My partner went there yesterday morning at 11, by 12:30 pm I had sent the authorization for them to deal with him. He waited all day for the District Manager Rick Bartlett to come by and cut the new lock off. My partner wasted an afternoon because Rick couldn’t even bother himself to call me to let me know he wouldn’t make it. We lost sleep, worried overnight that whoever put that lock on could come back and take all of our things.
This morning, the manager arrived and cut the lock. When asked to relocate us to a different unit, he walked away saying he would think about it.
I still not received a call from him. This is really lousy customer service. Don’t entrust them with anything valuable … They don’t care. As evidenced by their customer service
So a follow-​up … I never did get a phone call from the District Manager Rick Bartlett. I guess follow-​up with customers that request a phone call is beneath him.
However, the manager Ashley, did keep in touch as requested. She helped us much as it seemed she could. I don’t want to confuse our disappointment with upper management not getting back to us (pretty unforgivable in my mind) with our treatment by the staff at the location. They were kind and understanding. But clearly they were limited in what they could do. It turns out we were broken into, but it seems our space was used to store the items they stole from other storage units! We had no loss except my partner’s lost time, and the stress. It also turns out this location actually has no camera system … No security. Not quite a deal now that I think about it.

I heve the best service and experience on this location, diferet at others, the personal there is really helpfull, i love the atendence, this ladies are the best, thanks for that…

I was very pleased by Chantelo who answered all my question I have never rented a unit before and had a lot of questions. She’s was very helpful and very polite and I would recommend anyone to this facility. If you looking for a place to rent a storage please contact and talk to Chantelo! A very huge thank you!

I always am very pleased with the staff at this siteI will continue to refer all potential customers to this location. They do the best they can with what they can.

The experience that I have encountered at this location was more than unforgettable and delightful! Ashley, Store Manager of this location made everything easy and relaxed for me, even delightful!!! This facility is clean, it smells nice and it is EASY TO LOCATE!!! Even my telephone experience was exceptional! Ashley, Store Manager was fantastic and helpful! What more can one possible ask for!!! Ashley, Store Manager needs to be a Store Manager Trainer!
50,000 S T A R S! ENOUGH SAID!

My experience at this location was delightful! Chantelo made everything do easy for me, even enjoyable. this is my first time renting a storage space, and I can’t see taking my business anywhere else. fantastic!
the facility is clean, and easy to find. even my telephone experience was exceptional! mayra was fantastic and so incredibly helpful and understanding.
five stars! good work!

Our unit was robbed. There is no security or cameras. Your stuff is extremely vulnerable and no one seems concerned about protecting your property.

Found out my unit was one of six units broken in to. The front desk staff couldn’t care less and shoved an insurance claim form at me. They have 2… count em’ 2 security cameras, both of which are completely blind to the actual storage units. My guess is… they either have a bunch of break-​ins and just don’t give a shit or they’re running a little side business that now involves some of my stuff. DON’T STORE YOUR STUFF HERE.

I almost rented a storage space from them. Then the fine print showed itself. The $ 1 for the first month is tempting until you factor in all the other «extras». One time administrative fee of $ 23, the mandatory insurance, and the special lock they try to sell you. If I hadn’t asked pointed questions on the phone, I would not have known in advance about this, still they were as evasive as possible about the cost. I have home owners insurance, and they were trying to tell me that it wouldn’t cover me there. The place I ended up (high street bridge) assured my mine would. If I need to buy your fancy lock to prevent break in, it makes me wonder just how many break ins you’ve had? When I arrived at the appointed time to move in to my unit, no one was there. No security, nada… I went down the road for a few bucks more, and feel much better about it.