Verizon

This location is always hoppin’!! So when you go in, just be aware that it’s always very busy. They have a great check in system that they use so they know how many people are waiting. I love the set up of the store. While you’re waiting in assistance you can browse cool new products and gadegts or take a load off on their neat cirlcle couch thing (it has outlets all the way around it to charge up!!).
The staff has always been extremely fun and friendly. I am sure they have to deal with a lot of crap during the day so I always try and make them smile! Dianne is always my go to girl for my phone! She knows what a lot about all of their phone and tablets and will send you in the direction that best fits your needs! Never pushy!

So I had a couple not-​so-​great experiences here in the past. But on a recent visit, I was pleasantly surprised by the friendly customer service and the ease it was to get in and out in only a few minutes. Right away, the greeter opened the door for us and asked us what we needed (phone swap). She then sent us to a man who immediately helped us. I think we lucked out and came here when it wasn’t very busy. That’s got to be the key.

This was truly the WORST experience I have ever dealt with in terms of sales and customer service. I purchased a phone on line and had a confirmed price of 53.64. All I was supposed to do was pick up my phone at the store and have it activated. The manager Jake refused to honor the price saying it was a «glitch» in Verizon’s system. He would only sell me the phone for 150. After spending countless hours on the phone I finally got an actual policy number from a rep that stated he should honor the price. He STILL refused. Not only has my time been wasted but I will be leaving Verizon in search of a better company with better customer service. This store should be closed down. My experience was that bad. Do not go here. I can’t even give it 1 star. If I could give it less than one I would.

Took me a while to write this review… And had I wrote it this morning, I’d have completely flamed them… In May, I came in for a phone case, and left with a new tablet… it wasn’t a very expensive one, far from it, and the guy insisted my bill would only go up 10 – 15 bucks… get my bill two days ago, and it was over 220… Suffice it to say, I was pretty steamed… went down today, spoke with the Manager, who’s name starts with a K, and explained the situation… She pulled up my info on the comp, and within 10−15mins had everything settled… my bill, minus the obnoxious $ 40 activation fee, which I maintain the original guy never mentioned, is where it should be… From beginning to end, this manager was friendly, helpful and sincere in her desire to fix this… And while I’m still annoyed it even happened, I’m also very glad I was able to get it fixed with a minimal amount of hassle… I will make the effort to ride the bus to this location knowing that when a problem pops up, I can come here and get it taken care of fairly painlessly… good job Verizon… now knock it off with those damn activation fees lol…

The guy was super nice at first and was happy we were loyal customers for 6 years. All of or contracts were up so we assumed we could all get the phones grab a case and then leave. We were all settled and ready to set up the phones, he had given us free cases, Chargers and whatever and then here came the catch. He tried to up our bill almost $ 100 for what seemed to be no apparent reason (because we were signing a new contract). Oh so were loyal customers and your going to charge us more money for waiting the 2 years for a new contract. Yeah well Verizon was the one who lost their time and $ 750 today. Sucks for them I guess…

Five stars for Britney who set me up with a free (new device fee and small monthly charge) tablet and spent time getting me started with how to use it. The other staff members seemed just as kind and knowledgeable. The overall three star rating reflects the sense of annoyance and irritation that Verizon stores share with new car dealerships. Waiting. Waiting. Waiting while surrounded by seductive merchandise. Listening to the spiel, nodding to speed up the explaining and setting up. Warranty insurance? Expensive case and screen protectors? Upgrade other devices? Your contract is extended for two years, of course. One hour after entry, I left with a new tablet. This is record time for getting out of a Verizon store. I like the Verizon service and products, but there is something about the stores that makes me want to run away.