Verizon Wireless

So I’m sort of mixed about this review. I went in and got a new phone and Victor who helped me was awesome and really cool. Fun guy. He gets a 5 star review. Absolutely not one complaint with him.
However a few days later my key pad wasn’t working on the new phone and I went back in because they said I had 14 days to exchange it no questions. But what they don’t tell you is that they will exchange it just for a totally different kind of phone not one of the same. When I went back in Victor wasn’t there so I had someone else help me. He seemed like the last thing he wanted to do was help me. I had to go round and round with them about this 14 day return policy. I loved the phone I just wanted one that worked. They finally agreed to exchange it but while I was waiting the manager got into a screaming match with another customer. It was kind of appalling. Out of everyone the manager is the one that should have the cool head in situations like those and the customer was the calmer of the two. I just think that overall the customer service needs to be improved on. It’s sad when good customer service is a thing of the past.

Took me a while to rate Verizon wireless on Unilocal why because I myself have Verizon and they suck! I am soon going to leave and go with another carrier Verizon is over rated I have no signal here in Ontario by my job. Internet is very slow in some spots and on my drive home I get dropped calls by limonite and the 15 freeway. Came from sprint I thought Verizon was going to be the best. It’s not!

I dropped by last week after I evidently wiped my phone clean… others all said you are out of luck… But Derrick helped me and WOW he did it… restored my phone back to normal… and that was huge because I had pictures of my mother who had just recently passed away!!!
good job Derrick!!!

Jero is AWESOME I’ve been here 2 times this month cause I disable text, photo, etc he explains everything and very helpful.

Horrible!!! Customer service i walk in with my family wanting to get new phones for everyone and they tell us the wait is 10−15mins= 1 person ahead of us. So we say ok and start looking around. 30 minutes later still no one has helped us so we start walking out and they dont say 1 thing to us like of they don’t want my business…
I’ve been a customer for over 15 years i think it’s time for a change…

Was in the process of pricing the iPhone 6 as an upgrade. I either have excellent or not great results at this location. Jackie was knowledgable and we bargained until the deal was except able for me. Sunday afternoon, In my experience, is the best staffed day.

The hell with this store. Went to get my iPhone fixed, they did everything I had already done to troubleshoot. It’s like they think they are Apple genius’ or something. I know more about technology than they do. This guy named Shannon, LOL girls name, was the meatiest of meatheads. He was too damn a worried about his lunch plans than he was updating my correct address to have my replacement phone shipped. So instead of getting my new phone today (2 – 23) I have to cancel my order and have it shipped to my correct address, the same one I gave to his dumb ass. I will never go to this store again, fuck them.

Come here for half ass service. And if you want to feel like an idiot they will oblige! Bunch of dudes hanging around with thumbs up there asses! Will never go this location again. I will only go to Rancho location.

Thank for service! all the time I go there I got everything I need. Thank!

I visited this Verizon store on the day of the iPhone 6 was first released in stores. When I got there, there was a quite short of a line much to my surprise. 4 people waited for slightly over an hour. The manager kept thanking us for our patience and time. He refused to answer or inform anyone in line what was in stock or not. But almost everybody decided to wait it out. When a salesman name Shannon was assigned to be my salesman, he informed that the 6 Plus was out of stock very early that morning. Ok, I can understand that this was out of his control. I decided to settle in on the 6 after some strong and quite pushy sales method from his manager. After all, I was still ok with a 6. He was trying to sell me a plan that sounded a bit too good to be true. He kept on trying to sell me a iPad for a very good «discount». He also recommends this really «good» plan which consist of 10GB with unlimited talk and text for $ 100 including the iPad usage. Then, he kept on trying to sell many many kinds of accessories, cases, portable speakers, chargers and etc. for 50% off since the 6 plus was out of stock to make me happy. In the end, I only wanted the cases just to protect my new device. I decided to get a iPhone 6 and a iPad Air with the phone plan he recommended best for $ 100 since it sounds like a good deal. I agreed to everything and told him to close out the deal. During this process, he couldn’t close out the deal on the first attempt because he processed the iPad first instead of the phone. One of his manager came over to help fixed the error. However he had to restart the whole process from the beginning. I was a bit shocked that his manager said it’ll take about 30 mins or so. I was very hungry at that time since I had been at the store for over 2.5 hours already. He promised me that it will be resolved very soon. I decided to get some lunch at Wendy’s right across from the store. I came back about 30 mins later only to realize it was still unable to process. He called his other manager to try to resolve the issue. He promise that it will be very quick. However it still had failed in the end. I told him clearly that I need to go attend to my other business very soon. He apologized and promised to fix it again. He tried once more and it still failed. I told him lets cancel everything because I needed to leave. He rejected by saying that it will take longer if I cancel everything and it should be resolved this time. I gave him one last final chance. Shannon and his manager are «attempting» to fix it. On the last straw, it still failed. Frustrated after spending almost 4 hours at the store, I told them cancel everything and I needed to leave. They tried to plead with me for some more time. However, 3 strikes= out. I told them, Sorry, but I need to leave right now! Void everything please! I could see their disappointment in their face since they had lost a sale that day. However, after 4 attempts and 2 different managers, thats way too much for me to give them my business. I just walked out of the store empty handed with huge disappointment since I loss all that time.
I decided to try another Verizon store since it was less than a 5 mins drive away from that area. Of course when I got there around late afternoon, everything was sold out already. I tried to get the same offer earlier that Shannon told me. I told him Shannon’s «good» offer and plans. The salesman stopped me after he was confused by Shannon’s «good» offer. He did the math step by step on paper clearly showing me the exact cost and etc. He even showed me a brochure about the plans and etc just to double proof it to me. We did the math for the same plan Shannon had tried to sell me earlier. It was $ 115 in the end, not $ 100 as Shannon claims. Also, he also realized Shannon forgot to inform me there would be extra cost of $ 10 per month since I would add on the iPad onto my share plan. Again, he proved it to me with the brochure. That alone is $ 125 plus another $ 38 for the phone payments itself. I finally was able to understand the whole breakdown of the charges unlike how Shannon explained it to me. This sales rep was shocked with all the mistakes and errors that Shannon and his managers had given me. He apologized to me on their behalf. Of course, I told him it wasn’t his fault. Although, I nearly gave this sales rep my business, I couldn’t in the end. The reason was I couldn’t really wait that long of a wait to get it. (4 weeks waiting time) He understood clearly and respected my decision very much. He warmly invited me to come back anytime for my future needs. He thanked me for my time to stop by.
Bottom line is: avoid this store at all cost if you can! I’m not sure if Shannon was a new employee recently or if he doesn’t know his stuff very well. His two sales managers aren’t any better themselves, but just try to use pushy, sweet talk sales method to push you to give them your business. It should be 0 stars if Unilocal had offered it.

I have always had better service at this store than the others. Go see Jonathan. He’s. Young Hispanic male who was nice and very helpful with my mother in law and I. He spent the extra time to answer all our questions.

I went in here for what should’ve been a quick purchase. However as luck would have it, I got stuck with a new girl. For every little thing she had to ask her manager to see if she was doing it correctly. I’ve added new phone lines to my account and it usually takes no longer than 20 minutes. However on this particular Saturday it took me over an hour. Yes you read that correctly I was in a Verizon wireless store for over an hour adding a phone to my account. No I didn’t have to search for the phone or want anything fancy covers or screen protectors I simply wanted a phone. Every sales pitch they trained the girls she tried. Why me?!? I left the store exhausted and all I did was stand there as the girl typed want seemed like her thesis statement in the computer. When I was looking around other people that came in after me and were helped by others where out in a decent amount of time. I would go back to this store if I needed to, but I would try and avoid the new employees. I know we were all new at our jobs at some point, but my time is money and I don’t have all day to waste at the Verizon store.

Good service, they are do much quicker than the Verizon in Rancho Cucamonga. I recommend this store highly

would just like to say out of all places went to ontario mills little shops an got the best service of any big time stores, i was so unsatisfied but gave it one more chance an to my surprise couldn’t be happier. i got two phones an i pad insurance at the same price other places wanted for one phone, plus a rebate ,
once again little verizon shop next to food court was a blessing in the sky,

Wow. I have never had a more frustrating experience in all my life! How is it possible that it is Faster & Easier to buy a car then to sign a 2 year bundled contract with Verizon??? Still No agreement made!

If I could do 0 stars I would d
o it we were in the Verizon store to upgrade my phone 4
months ago the salesman sold us on a wireless home system telling us we would save money and the service will be a lot faster all that was a lie we ended up paying more for monthly service because we needed to purchase more gigabytes and the service was always disconnecting when we call Verizon to complain nothing was done so now we’ve switched to Comcast cable DSL broadband and we’ve also switched our home phone system to AT&T and to put salt in the wound they charged us $ 320 for early deactivation which they will not wave we will no longer be Verizon customers we will never be Verizon customers and as soon as my cell phone service and I’m switching over to AT&T disappointed in Claremont California 40 claremont

Late review:
I’ve been a customer with verizon wireless for over 15 years and it is always hit or miss with their in store customer service. This store is a MISS. Simple iphone upgrade with a few questions — not a chance for a disgruntled employee to display their ego.

Terrible customer service here. Waited for 20 minutes on a Wednesday morning, with only two other people in the store. A manager finally agreed to help us, but she didnt look at us in the eyes, and she didnt smile once. How does a person like this become a manager in retail?

BUYERS BEWARE:
The salesperson are eager to help to get you to buy things but this place has serious costumer service problems when you need help. Don’t even go try or go there!
They will even call you a liar and the phone you bought is in good condition even if you should them the problems, other features don’t matter so if its broken under warrenty, its your fault. They won’t make provisions to fix it even if it is under warrenty. Why? No idea. I took my cell to another place and they took it in for service.
Another thing, the salesperson likes to play games when you call them.

It’s okay for a Verizon store. Employees are always eager to help. I don’t always like Verizon’s policies and pricing but that’s not the employee’s fault. Service is good and I like Verizon’s phone varieties.