Carl’s Jr. Green Burrito

Ok. So the people here loom like they work really hard and are busy, not «slacking» or anything. BUT they always always screw at least one item up for me! If you go here, the food quality is great, but double check everything, open the boxes check and make sure they got it right! I don’t know if they have communication issues here or what, but usually something gets screwed.
My recent story coming here was about 2 – 3 days ago I ordered everything I wanted in the to-​go line. The lady said as usual, does this look correct? I said, no, you’re missing a 9 piece stars, so TWO chicken stars, not one. She said ok, and I paid and started to pull out. Low and behold, no second stars. Now I double checked and she didn’t charge me, but nonetheless it was bugsome to go back inside. I told them the situation, they charged me for another nine stars. So, they gave me my food and I didn’t physically open the box to check they were stars, the thing they press on the top said stars. I get back home, no stars, just a three piece strips. That was just really annoying to me, having to correct something twice only to get the wrong order AGAIN.
So I called customer service immediately after, I said I don’t want a refund, just maybe a coupon and an apology from the manager if that’s okay. She said she could have the manager contact me but she didn’t have any authority to give refunds. Ok fine, but now it’s been three days and I don’t think I’m getting a call. Bummer, because their food’s really good. Sorry for the long rant, this just kind of irked me about this place, as this isn’t a one time screw-​up.

Only cus I have to put 1 star I’m not the type to do negative reviews but this place I love Carl’s burgers but 4 out of 5 times they will mess up your order ill drive to the one a mike further so I don’t have to worry about my order being wrong

Carl’s Jr is one of my favorite chains. This location is clean and the service was prompt. Our order was correct, which is a big deal because when ordering for 5, orders usually are messed up for somebody. More importantly the food was hot! Good place, good service, good prices.

I always enjoy my burger when I go here. Today I was short on cash and used my ATM card. I was charged an extra dollar for using my card. Seems very steep. I will definitely think twice before coming back and then only if I have enough cash on me.

So I have been coming here for many years, I remember the set up before they re did the sitting area.
I am happy to see new faces but also happy to see old faces from the people from back when o came here in high school.
The changes that have been done to the sitting room are real nice. A very pleasant change. Though I am sad to see the tvs gone. Even though it wasn’t real shows playing it was still very entertaining.
The people have always been real nice over the years. Smiles and greetings when you come in though the food has never changed.

Down hill… no more salsa bar and stickiest floor ever! Thought I was at a movie theater!

They’ve put the nasty center part of the lettuce in my burger for years and today they ruined my lunch again. Bad cook. Bad. I ordered a teriyaki burger no onions today and they gave me a chicken sandwich with onions and a pineapple. Me and my friend went there. My friend is a chef and made our order clear. What they gave me is not even on the menu. I do not appreciate it at all. The staff that worked today at 3pm has issues. After a hard day at work, I do not appreciate Carl’s Jr. putting onions and chicken in my order without my permission. CJ you crossed the line.

Every time I go to this Carl’s Jr they ALWAYS get my order wrong. It’s not like I order anything complicated. Normally just a a burger with just meat and cheese. How can you get that wrong? Today I ordered their new bacon mile high burger and I asked for just meat and cheese. I get home to find a gross burger that looks like it’s been sitting around for about an hour and no bacon. Last time I check bacon is considered a meat, and who orders a BACON mile high burger without bacon. It’s not friggen rocket science… Never going there again. This is like the 5^th time this has happened to me.

1 * not for the food or transaction but for the employee pushing her religious views on me. Unacceptable.

After craving a famous star combo, I finally went to carls jr. tonight expecting a delightful service. I pull up to the drive thru window after placing my order. And the cashier girl, after it finished paying she asked if I needed anything thing else. i said «yes can I get the yellow peppers» and she she gave me an ugly look which I had no I dead what I did but I’m sure Maybe she was tired or just lazy to get them for me. But I don’t think I deserved a bad service or a bad attitude.

Not the best, but it’s Carl’s Jr., what do you expect?
I seem to like the spicy chicken sandwich at Carl’s, so I’ll order the sandwich without mayo and ask for ranch and jalepenos on the side: D
Enjoy!

I love this carls… the only thing i wasn’t so happy about is they closed their store 15 minutes before scheduled. I used to work late and that place was the only place in my area close enough so i wouldn’t have to walk to far in the dark. Either way, they should never close before they are scheduled to close and if the owner new that was happening then they would be screwed. Their Excuse for not helping me:
«We already mopped the floors» … really…

Seriously never had a problem with my orders drive thru.

I actually love their turkey burgers! They are filling, flavorful and under 400 calories each.
They make a great meal on the go!

Good jr buger.

Big burgers, salty fries and Liptor makes for a truly America meal. What else would you expect from Carl’s??? If you want a damn salad go elsewhere.
Anyone who considers this a 5-​star meal doesn’t know good food. However, this is actually one of the nicer Carl’s I’ve been in recently and is rated higher than normal for me. Everything inside is clean and new, unlike most establishment’s in the area. The food quality is about average for Carl’s, but better than most burger joints. The prices are low, fries fat & salty, burgers big & greasy and the service slow. Sounds about normal for Carl’s…

The below reviewer comments that this may be a corporate location. Yummy. Big Burger. Meat was still sizzling when it was served, not once but on two separate occassions. Drive-​thru is fast and friendly.
By the way, Carl’s is an OC business… the OC, the best place to live!

Customer service is ok and they seem to make mistakes in the drive thru pretty often. The food is good and its very clean. Love the taco salad at the green burrito in carl’s.

Driving clients in limo and they enjoyed this fastfood and the ambience for this establishment is unbeatable

This is probably one of the best Carl’s Jr restaurants that I have ever been to. It appears to be a corporate store because it is frequently remodeled inside and kept up to date. Back in the 1990s a pizza oven was added and they served pizza. The pizza was pretty good, but it sucked having to sit there and wait for it while dozens of other customer’s would receive their hamburger orders even though you had arrived there before they did. They eventually took the oven out. They have had other new entrées hit this store before others over the years. I even met Carl Karcher and some of his family members there back in the 1990s.
They have a breakfast menu and of course their delicious charbroiled hamburgers, chicken sandwiches and salads. I do like the fact that this is a mix restaurant with a Green Burrito Mexican food menu option. So you can get The Guacamole Bacon Six Dollar Burger or a burrito. The addition of the HD Televisions is cool, because you can at least watch something while you wait for your order.
I really don’t have any complaints about this location other than the high schoolers who hang out at it at times because El Modena High School and Fred Kelly Stadium are across the street from it.