El Pollo Loco

Just look at the photos. Standing water under the high chairs. The trash overflowing. So nasty.

Knew this location closed at 1030pm. We show up at 1020pm. The door is locked. The guy opens the door and says they are closed. Umm then why does the sign say closes at 1030. Then he tells us the drive thru is only open to 1030 but they ran out of food. Sure buddy, I work in the food industry too. Don’t be lazy and turn people away. No wonder this location has 2 stars. It’s not about the customer here, it’s about them.

I wouldn’t give a star if I could get away without giving one. I went to this location on Tuesday after a class for work because the other El Pollo Loco in Orange off of Main and Chapman was too busy. I ordered 3 chicken bowls for my family and took them home. By the next day I had a fever that went as high as 101 accompanied with diarrhea and loss of appetite. My mother-​in-​law had diarrhea and chills for two days and my husband experienced diarrhea for one day as well. It is now Saturday and I am still having diarrhea. I had to miss two days of work because I was so sick. Please if anyone is reading this review stay away from this location. This will most likely be the last time I visit El Pollo Loco.

I had to write a review since the other ones were so terrible. I had the standard service that I expected from the chain– food was as expected, the restaurant was clean. However, the cashier went way out of her way in regards to customer service, bringing me my food and also coming out to an elderly couple’s table and helping them fit their lids on their takeout. Just wanted to counteract the other reviews– I had a pleasant, expected service… Not sure why this location is considered subpar– it gets the job done.

No chicken available at el pollo loco for at least half an hour after waiting in a long line. not sure how this place is still running.

The worst place ever! 25 min wait for chicken? ! Really? ! Time for all new staff! Some one is not doing their job

Absolutely terrible service here. I didn’t get her name but the woman working the drive thru window was so rude and clearly would have rather been anywhere but her job.
While ordering my food I had to repeat my order at least 5 times before the cashier could get my order right… All I ordered was a whole wheat avocado burrito, a create your own bowl and a large lemonade… Pretty simple, right?
When I first approached the window, I was not greeted. The cashier was very unfriendly and while I waited for my food, she turned her back to me and yelled in Spanish at her other coworkers.
My food wasn’t even made right. I asked for a side of salsa and did not get it. After receiving my food, the cashier was very rude and shut her window without giving me my drink. I had to wait for another 5 minutes to get a lemonade.
And as if my experience wasn’t already terrible enough I was given a small lemonade and paid for a large…
Incompetence at its finest. I didn’t catch the cashiers name but she had a small tattoo on her hand. She needs to be fired.

Most disgusting pollo loco ever. Everytime I go to this location I leave without ordering because it is always so dirty. Floor dirty, salsa table dirty and salsa spilled all over. Very bad location.

This place is such a mess! The salsa bar is always messy, garbage cans are full, dirty tables, slowwwww service, and got my order wrong. Now I go to the El Pollo loco of Katella.

I’m not going to clobber them with a poor review, I understand it was late on a Saturday night at around 9pm and they were out of carnitas. The food was good and the service was good too. They also run out of tortilla soup often. But I think I’d rather have them run out of items than be served old food the next day.

Slooooooooow. Wish corporate office would read their reviews. Their yummy commercials had me cruising through their very slow drive thru. Got the taco salad that actually looked more like a poor excuse for nachos.

Johnny the manager really understands customer service. I will be back to this location… They are trained right and properly present their product

This is the worst el pollo loco. They never get your older right. Their staff doesn’t care about customers. No customer service skills. If you tell the staff you’re missing anything they give you attitude. Management clearly doesn’t care because they haven’t done anything to change all their issues. STAY AWAY FROM THIS PLACE!

I visit store 5355 more often then I should just because its close to my house. I dont care how close it is I will NEVER eat there again. Every time I go there I can Pretty much expect my food to be wrong. Either the drive thru takes forever or they are out of most of the food on their menu. I ordered tacos one time to find it had chicken bones in it. This last time wasn’t any different. We got home to find my husband food was wrong and my chicken tortilla soup was luke warm broth. Why this location is allowed to stay open is beyond me. I have been to plenty of El Pollo locations and this one is the worst.

Portions are small and so leaves you a little empty! They did give me a military discount. The place was clean and the service was friendly. Overall worth eating!

Never go through the drive thru here if you can help it. I have lived in the area for 15 years and I have never had a good experience. Whether they are busy or slow, the food takes FOREVER to get out to you and half the time it is the wrong order or it is disappointing because they are stingy with the serving quantities. I am talking about at least a decade of disappointing experiences. I try to go to other El Pollo Locos in the area if I can which are a few miles further out from my house when this one is barely a mile away… that’s how bad this place is… I can only imagine it must be the management because any other one I have gone to, it has always been a much more pleasant experience with better servings and customer service.

Do NOT eat here. I ordered chicken here tonight and spent the night on the toilet and throwing up. Never going back.

Ghetto El Pollo!
So much so that my kid’s meal came with a half drank milk! Talk about gross…

Fine

This location is probably one of the worst EPLs you could ever visit. I have come here a few times hoping that they can redeem themselves.
DON’T ever come if you are in a hurry, this place is any but Fast. I have come just to get chicken and there was only 3 of us in line. First it takes them super long to take your order then you have to wait forever to get your food. I have had to wait over 30 min just for chicken.