El Pollo Loco

Haven’t had this chain fast food in years. The restaurant looks pretty new and clean, like it’s been remodeled. Lots of parking.
The person taking my order was really rude. Didn’t want to answer any questions and just had an attitude. Very unfriendly.
Had the two piece chicken meal with mashed potatoes and mac and cheese as the sides. Overall it was ok. The portions were pretty generous. Quick service.

This ELP has gone downhill, even after their recent remodel. Absolutely filthy. The floor has been covered in food and trash on more than one visit, and the salsa bar is usually a disaster. They always seem to be short staffed at the dinner hour so it’s no wonder, but at the same time, cleanliness is a restaurant basic. I hate that this is the closest location to my house… definitely will start driving the extra 10 – 15 minutes to the one on La Palma.

This specific El Pollo Loco located on Katella and Tustin in Orange, I would not recommend ANYONE to go to, my husband and I have had multiple problems with this location, any other we go to, not one problem at all. They are always out of their salsas, spicy avocado sauce, and then the last time we went they were out of their salad dressing… i’m mean c’mon now replenish your stock instead of flirting with one another or giggling which is all i’ve ever seen happen there, the people who answer the drive thru are EXTREMELY unprofessional, the girls ALWAYS have an attitude and i mean every single time we go, and then the men that work there seem like they have no idea at all what they are even supposed to be doing! we’ve had one worker try and give us other people’s food after we have already received ours! they have completely forgot THREE times to give us a whole meal, we live very close to this location so if we want el pollo loco sometimes we don’t have a choice but to go to this one, however after last night, never ever EVER again! they seriously need to get their act together!!! or maybe a whole new staff!?!
if i could give no stars i would!

Slowest… drive-thru…on the… face of… the planet. Always. Pretty much anytime. I’ve never even written a bad review for anyone, but I can literally feel my life draining from my body at this place. I live around the corner so I go often because it’s close and I like the food, but the service is ridiculously slow… even when it’s not busy inside. I don’t get it.

Unilocal Challenge 2015 ¹⁸⁷⁄₃₆₅
I feel El Pollo has gone down down down the drain. I am tired of being nice, making excuses for places like I came on a off day. Its been a off day here for a while. This particular one is located on Tustin and Katella in Orange. Offering drive thru and dine in options.
Now, in my life, there is really only 1 thing that can cause a major fight in my marriage. Its not money, jealousy, beautiful women, or stuff like that. Its food. If I am trying to feed him, and it’s bad, he gets upset.
The last few times I have bought him Chicken Tostada salads they have been horrible. The chicken is dry, the avacado is brown. So bad, that our last salad went in the trash and my man was hungry. It was not even good enough for my dog.
If I get the 2 piece meal its the same thing. Dry, over cooked chicken. Where is the juice? Its sad because believe or not we try to eat healthy. El Pollo is one of the few options in the area that are an alternative fast food. I don’t even suggest eating here anymore.
In the drive thru I feel like I have to check my chicken, make sure its not burnt. Beg for extra salsas and dressing since its impossible getting the right amount.
To top it off they have made a lot of good items obsolete. Gone forever. Carne asada and taquitos are gone forever.
Its up to you. Eat here and be El Broke-​o
#673

Do mot get your pollo bowls here if your on lunch ! Barley any chicken in there and it’s not even filled like many other locations !

Nicest El Pollo Loco I’ve ever been to! Carmen the manager was running the register and she was very pleasant. Food was fresh and well made. Clean dining room with an attendant, and the seats were very comfortable. Great experience!
Wow what a difference a day makes. Came in the next day with a coupon and the young lady at the register rang the order up at full price. As I was pointing this out to her she ran my card. She then questioned me on the date, as if to say the coupon was expired. When she saw wasn’t, she then asked her co-​worker how to fix it and when they couldn’t figure it out, she handed the coupon back and said I would have use it another time. I said no way so her co-​worker tried to give me cash for the difference and gave too little! I then had to argue with her co-​worker to get the right amount back. Terrible customer service! No apologies and no thank you from either of them. Won’t be back to this location again!

Newly renovated restaurant looks great from how it used to look, however area for ordering is still cramped even with the salsa bar moved away. Service is average with few minute wait time inside, they tend to favor the drive-​thru it seems. Quality of the food has been great for numerous years with only a small reduction on serving sizes.

Omg!!! I try to give this place another chance but I’ll definitely never coming back, awful experience, the chicken was really small and extremely dry, the sides also were really small, the service was horrible, it seems like they hired a lot of new people or nobody cares, terrible attitude, rude, another guest mentioned that the raspberry were out and the employee reply with «drink something else «lol

This location has let me down almost every time I go there. They always forget to pack the salad dressing in our to go order. And I never notice until I get home. I keep going back hoping that they’ve fixed their ways, but after 3 years of living in the area, it’s becoming hopeless.

With out a doubt the the worst service I’ve ever got. The manager Nataly should learn how to be more courteous to your customers it’s obvious that please and thank you is not in her vocabulary, also a smile wouldn’t hurt. Maybe she isn’t getting paid enough that’s how she is acting. The chicken was over cooked and dry! Not to mention it had birds feathers on it.

What a dump. After ordering food to eat in I went a looked for a table to sit at, everyone of them were filthy. Apparently in this restaurant that is ok. It sort of made me question the food because if the seating is so dirty what about the kitchen? I’m sure the excuse will be that they are busy, to that I say hire more people if you can’t get it done.
The food is just typical nothing to rave about.

Drive thru sucks! I spent almost 10 minutes before even getting to the window to pay. I also got to hear everything they said on the headset because she doesn’t know what to do. It shouldn’t take a total of 15 minutes to get through a drive-​thru line of 3 people! I like the food, but it’s not worth the wait.

How do I describe how good these burritos are or was with out cuss words… Because it was that good.
Their burritos are so xxxxxxx good that you will want to xxxx your tongue.
The iced tea was okay.

It doesn’t even deserve one star. This place is FILTHY. A call to OC for a visit from them is in order
The avocado was brown and mushy. Sick Sick Sick
No Excuses for this!!!

Great place if you like a lot of flies around. Not one or two in the window but how about three covering over the order takers cash register and a few more around the salsa bar.
Be sure did have one hand on your Coke, one hand on your chicken, and another hand to shoo the flies away.
This place is run by a really terrible management.

First of all I usually take my lunch at 10am. When I got there today this morning it was not busy. The salsa bar was not ready. The table look clean but most of them have like a grease residue. Got my food in a timely matter. When to go grab my drink and the drink station looks disgusting, messy with nats flying around it. I guess no one clean it last night or this morning. As I was eating my food, one of the worker dropped the metal lid for the food cover on the floor, picked it up and put it right back on the food station without cleaning or rinsing it. We all know this happens a lot in Resturant but to see it with you own eyes WOW. I will not come back here anymore. Whoever ran this location did a better job, at least it was clean whenever I would visit. Once I saw that I stop eating my food and left.

I am pretty sure this is the only El Pollo Loco in my area which explains why it’s always busy. It drives me crazy though how long I have to wait. Whether I go thru the drive thru or order inside it’s always a long wait. I feel they need more workers in the kitchen to speed it up.
Service has been good. No one has given attitude, even after being a grumpy girl from waiting. The food normally is pretty good. Sometimes though I’ve had batches where the chicken is too overcooked, which I don’t like.

Terrible!
I ordered the avocado, chicken and black bean salad. The avocado was absolutely disgusting and inedible. It was brown and black on the bottom side, as if whoever prepared it tried to hide it. It was black and brown mushy color and texture as if it was sitting around. I Can’t believe someone would serve this and put it in food. You guys suck and totally owe me a refund.
The chicken was super… extra dry. This said sucked and was just terrible. Why would you guys serve this?
I rarely give 1 star but you earned this golden badge. How am I supposed to even return this when I’m at home at night? What a waste. I did eat the super dry chicken.
El Pollo Grosso.

Another on point El Pollo Loco! Everywhere but the Anaheim Hills location is the best! We went inside to place our order and were immediately greeted! No errors on order and their not stingy with their Cilantro Dressing! All employees offered to help us which is rare! Their BRC’s seemed a little bigger than other locations I’ve been to which is always a bonus! I have no problems coming back here! Friendly staff and good food!
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