Pizza Hut

I have ordered twice in the last few weeks for delivery. I am less than 2 miles and both times the pizza was cold, as if it had been sitting for an hour. I will say the chicken wings were good evert ho cold. As far as customer service, the last time was a joke. Gentleman was completely unprepared, no pen, no dips that were ordered, which he later found in his pants pocket. Yuck!

Poor customer service. Walked in to pick up my phone order, and no one even comes out to greet. I give a few minutes before ringing their bell. They tell me to hold on. I wait several more minutes, and still no one comes out to even see why I’m there.

Having been working all night, I am hungry and sleepy. I ordered online two different bread sticks. The regular and the cheese. After getting everything together and putting in my information I was told that I would get my pizza around 11:05
Instead, the delivery didn’t show up until almost 11:20 and my food is cold! Then the cheese bread doesn’t look like the picture online and tastes terrible. I took one bite spit it out and threw it away. The red sauce is way too thin very watery.
I called about my food and the lack of heat and the woman on the phone wanted me to wait another 40 minutes! I told her forget it. I just need to eat and sleep.
The building itself is tiny, not enough room for too many people to wait in and the service is poor/​slow.
I highly suggest you choose another pizza place because this is not a very good pizza place to go to. Terrible service and terrible food!!!

If I could do ZERO starts I would. I’ve placed orders before & every time it’s one thing or another. «It’s not ready.» «An order was never placed.» Today was the last straw! I called & wanted to place an order for a free pizza that was owed to me because 2 of my previous orders were wrong. I call them & they tell me they have NOTHING on file. I get passed from one person to another & the last person I spoke to had a bad attitude & they hang up on my after I get upset. Who wouldn’t be upset? I didn’t yell. I didn’t curse. They didn’t want to «deal» with it I guess. I called back CANCELLED my order God knows what they might have done to it. Didn’t want to risk it. Will NOT be going back to that store.

Normally i don’t mind Pizza Hut but hate when a pizza is not fully cooked and dough is still raw. Disgusting! Can’t believe they don’t check bottom of pizza before sending it off for delivery.

I would give zero stars if I could. This location is terrible!!! It is located a block from my house and the driver calls back asking me to confirm my home address and once I tell him he asks me what city it’s in. I say Orange and he goes «Are you sure it’s not Anaheim?» As if I don’t know what city I live in. Needless to say, he’s driving around Anaheim with our cold pizza right now. How hard is it to deliver a pizza? 2 hours later and 2 calls back they still can’t find my address? I had to call them back to cancel my order numerous calls later and was transferred to the «manager» who obviously shouldn’t be in this position if she even IS the manager. She sounded like a high school kid stumbling on her words. She was very unprofessional. You don’t answer the phone with «hello?» She didn’t even know what to tell me and couldn’t do anything for me except say «sorry.» I’m the assistant manager of a restaurant and would’ve handled this differently in any attempt to make it up to the customer. I’m not looking for a free meal or anything but how can you mess up so bad? Learn how to run a business! They clearly don’t know what they’re doing here. What a mess! I will drive further down to the Pizza Hut near the Orange Circle next time. This place is a joke. Never again!

I was going to give a 5 star review because of the customer service i received when calling to tell them they forgot part of my order and the driver already left. The guy who answered the phone deserves a raise. great customer service.
But the driver who then came back to give me what i paid for decided to lecture me about not answering my phone, that he was sitting in his car for 30 minutes waiting. I never got a phone call and how rude he was after me apologizing for him having to do that. I even tipped the sorry old man. I wont order delivery from here again.

Just ordered one pan pizza and one hand tossed pizza (7÷31÷15 at around 8pm) using the 2 medium any topping deal and got the crusts on my orders switched up. This stuff happens on a consistent basis every time I order from this place. First its with base sauces (buffalo chicken pizza with the buffalo sauce switched with a bbq base sauce), then they switch up the crusts, and sometimes they don’t even make the pizza, so you’re stuck there waiting for them to put your pizza in the oven if you do decide to wait. Pass on this pizza hut and make your way to little ceasars, dominos or valentino’s, you’ll have a better experience than here for sure, unless you are willing to play pizza roulette and see what they mess up this time.
Edit: The pizza doesn’t even taste good here nowadays. very basic.

These people are complete idiots-​Call Tustin/​meats to confirm my pizza order, they don’t have she say’s you need to call the pizza hut by the orange circle, really I live 1.3 miles from your shop, we don’t deliver to xxx, she gives me the number to the other store 714 289‑8000, I call them, he say’s he doesn’t know, let me ask the driver??? Driver says oh you have to call the pizza on Taft/​Meats really? I mean really, they gave me your number, and now you give me their number. What a joke, get your stuff together… In the end after reading these reviews I’m glad my order go lost in cyber space. lets try Domino’s

Despite all of these Negative reviews/​feedback. Brittany is by far one of the best employees this store has. She always goes out of her way to take care of my and my family. I have never been disappointed in the quality of the food nor have I been disappointed in their delivery service. Great job Brittany keep up your hard work and it’ll pay off in the future!

Worst service I have ever gotten. I ordered a 2 topping pizza to pickup myself. Was told it would be ready in an hour. I arrived 5 minutes till & was told they were just about to call me cause they were out of the crust we ordered. It took them 55 minutes to figure this out. I was supposed to be picking my pizza up. I changed the crust to one which they had, & was told it would be ready in 20 minutes. After another hour & 15 minutes later I got my pizza. That is over 2 hours waiting for my damn pizza. When I complained about the wait, this young kid named Andrew snapped at me saying «YOU THINK I LIKE WORKING HERE WHEN IT’S BUSY LIKE THIS!’ I went online to the corporate website & filed a complaint. Never heard anything thing back. It is obvious the company cares just as much as the employees here. I will not buy pizza from Pizza Hut, since they have such disregard for their customers.

This place is pathetic… I ordered a simple pizza no cheese light sauce and Italian sausage. Well what I got was a disgusting looking burnt pizza that clearly was just dough and sauce when they cooked it then just threw on the sausage afterwards out of a metal bin…

Very disappointed since they added their new menu. They can’t seem to get an order right. Have ordered with Them three Times since their new menu and all three times they got it wrong. All three times I ordered 2 large pizzas with simple toppings nothing fancy. Will not be buying from them again!

Worst delivery service! I ordered a delivery this afternoon online at 1:00 pm and the email confirmed my order would be revived by 1:34 pm. Unfortunately I did not receive my order until 2:20 pm and there was no explanation of why my order took so long. In fact, the deliverer had nothing to say when I commented about how late my service was. So disappointing!

Horrible customer service. I called to get a delivery at 9:35 and they said they wouldn’t get it out to me until 11 and they wouldn’t be able to do that because they would be closed by then. I asked if any other pizza hut delivered in my area and they said that no other one would deliver out to me.

This based soley on the pizza. And their pizza is the worst. It’s like eating pizza made on top of a very dry and bland cracker. The thin crust should not be sold to the public. They might as well of used saltines with a ounce of sauce and some cheese and low quality toppings. Dominoes is right down the street and is ten times better. Better quality, better dough, better sauce, better ingredients, all-​around better.