Bad Apple

My iPhone 6 screen cracked, and I was recommended by Best Buy to go to another place — IQ — but after reading their reviews that they gave discounts for people who’d give them 5-​star reviews, I decided to go to Bad Apple. I couldn’t have bee more pleased. I called ahead to see how long it would be, and Rob, the manager, said it would be about 45 minutes. When I got there, he was just finishing up with something, and said he could have it done right away while I waited. It took 15 minutes. I sat on their couch and watched a little TV and Halley helped me pick out a better case so I wouldn’t crack my iPhone again when I dropped it the next 40 times a day. Everyone was very friendly and helpful, and my phone looks good as new. I would totally recommend these people, and while I hope I don’t see them again with my broken phone, I know they’re there to help me just in case!

These guys were great. Fixed my iPad mini screen. It’s been 2 weeks and working fine. It took over a week and wish there was some sort of communication with updates. Overall a very good experience. I will take my business there in the future.

Bad Apple was a great choice for my phone. It’s kind of funny, usually happy customers don’t leave reviews which I wasn’t going to until I read the 1 star review left by Stephanie. I remember being in line behind her. She was very rude to all the employees in the store and talked to them like they weren’t humans. They treated me great, and went over the waiver with me about how they will not warranty physical damage after the repair. She obviously didn’t pay attention to that, plus her story on how it broke changed about 3 times. I thought the girl with the Pokemon shirt was very sweet and caring about the customers. It’s a phone repair shop where they are probably nerdy. They don’t need to be wearing suites. I thank Bad Apple for all the repairs they have done for me and my family. I had to leave a good review on my experiences after seeing her put such a bad review after seeing first hand how immature Stephanie acted in the store.

These guys were awesome!
A little background: I had shattered part of the screen on my iPhone 6. I took it *somewhere else* to simply replace the glass and when I got it back the glass was millimeters lifted off of the frame so that looking from the side you could easily see into the phone. Also, parts of the frame were SUPER bent when they had been perfect when I brought the phone in. I was told that there was just too much «frame damage» to fix the glass from lifting and that there was nothing I could do. This seemed a little sketchy to me so I decided to bring the phone to Bad Apple.
Within 20 minutes the guys at Bad Apple had completely fixed the phone and made it look brand new again the way that I had brought it to the last place (minus the screen of course). They showed me SEVERAL things that the other place had broken, put in the wrong place, or just completely left out of the phone. They were so nice and willing to help and explain to me everything that was wrong with my phone.
Definitely bring your phone to these guys!!! Don’t trust anyone else!

Best service ever! My iPhone 6 got dropped in water a couple weeks ago and I lost all power. We immediately put it in a bag of rice and there it stayed for about 10 days hoping it would work again. No luck. I took it to Bad Apple and kept my fingers crossed that they could work their magic. Less than a day later I got the phone call I had been waiting for. My phone was once again working!
The guys at Bad Apple were so kind and helpful and were very fair and honest with their work. I can’t say enough good about them. I highly recommend them. Hopefully we will not need to use their expert care again but if we do, we will not hesitate to give them a call.

Shattered the screen on my iPhone 5c, to the point that I thought there was more damage than just my screen being unusable. They told me when I dropped my phone off that it’d probably be between an hour and 75 minutes that they’d call me to let me know what the «diagnosis» was and if they were able to get it fixed. No more than a half-​hour later, they were done and I was on my way and happy to have my phone all repaired. Not only that, but the employees there were super friendly, professional, and explained everything very clearly. I highly recommend these folks!

I was totally disappointed with my experience at BadApple. I attempted to fix an issue with my phone by replacing the battery and after David replaced the battery the phone would no longer connect to T-​mobile. The iPhone gave a «Searching…» message that would never change. While David acknowledged that my phone «broke» at the same time he was repairing it, he did not offer any remedies. Additionally I asked him to put my old battery back into the phone and credit me back the charges for the new battery. He agreed he would do it but never followed through. I finally had to call back a week later to get the credit processed back to my card. After discussing the technical problem with both T-​mobile and Apple repair, they were very clear that if a phone was broken while in their hands that they would replace it, no questions asked. After following up with David two additional times, the best he would do is sell me is a used 16G phone at his cost. Mine was a 64G phone and this was not satisfactory. I would not choose to patronize this repair shop again based upon how my case was poorly handled.

Awesome service! I had the screen on my barely month old iPhone 6 shatter. I brought my phone in and was taken care of right away. The girl working the desk was very informative in making me aware of their policies. It took them a couple hours to replace the screen but I was able to leave and have them call me on another number so I would not have to wait for 2 hours. It ended up costing me $ 105 which was better than any pricing I had found elsewhere. The phone works perfectly and they even put a screen protector on it for no additional fee. If I need any repair on any phone in the future, I am going to Bad Apple. Thanks guys!

The screen on my iPhone 5c cracked when I dropped it on the pavement outside the mall. At first, I went to Simply Mac in Orem because they’re the closest authorized Apple retailer in the area but they told me I would have to go to Murray to have the screen replaced. I was like, no. That’s too far. I was going to send it off to Apple.
Then I remembered Bad Apple next to Smiths and figured I at least try it. Worst case scenario was they couldn’t do it either.
The place is super tidy and clean. All minimalist. They service Apple and android as far as I could tell from all the variety of cases they sell.
It was super easy to leave my device. I filled out a tiny paper form, signed a waiver and went to finish my shopping. They had two gentlemen working and both were super nice and knowledgeable about my device. Super friendly too. By time I left I felt pretty comfortable that my device would be fine.
I returned about 30ish minutes later and my phone had a brand new screen. I feel like it responds better even. It had the factory screen cover on it and they offered to put on a regular screen protector for an extra 5.00. Ofc I said yes. Do you know how hard it is to put on a screen protector?
It was 100.00 dollars for a new screen 30.00 dollars cheaper than Apple and I didn’t have to pay any shipping. Like I said, the two gentlemen were really nice.
I would recommend Bad Apple to anyone who’s looking to fix their phone.

Awesome experience! We had two LG G2 phones break. One with a cracked screen & the other one with screen not working. They replaced the broken one & found that the other one just had a loose connection. They didn’t charge us for fixing the loose connection!
I highly recommend Bad Apple in Orem!

Very fast and not bad priced. Fixes my iPhone in about 15 minutes and works perfectly.

SUCH A GREAT EXPERIENCE! My husbands iPhone 5’s battery has been terrible and not lasting more than a couple hours. They replaced his battery for $ 25 and it’s fantastic! They cleaned out his phone too (the charge port was full of dust and lint) tested other symptoms as well. They also sell accessories for cheaper than Amazon! I bought a Speck phone case and a 6ft cord. Nice guys also, I’m impressed.