Benefit Brow Bar at Macy’s

The first time I came to this brow bar was as a walk-​in. I was told the only availability was three hours later. When I asked if I could be called if there was a no-​show, I was told no, I would have to be at the bar in order to claim a no-​show spot. So essentially I would have to stand in their area for three hours and hope someone didn’t show up. I waited the three hours and it was made clear I was the last appointment of the day, seeing the tech rushed through the appointment and was out the door before I even paid. However, my brows turned out nice (the only reason I’m giving two stars instead of one) so I planned to go back every two weeks. Conveniently my birthday was two weeks later, and Benefit offers a free wax for your birthday. When I called to make an appointment, I was told I couldn’t come in on my actual birthday because they only have techs Thurs-​Sun. My birthday is Christmas week, so I asked if I could come in on Sunday and was told it was no problem. I called on the 26^th to make my appointment and was told that the birthday offer expired that day, as Sunday doesn’t count because it’s the start of a new week. I went ahead and made the only open appointment that day, in an hour, and rushed out the door. Now, being that it’s the DAY AFTER CHRISTMAS, it’s safe to say it would’ve been impossible to get there on time unless I had already been at the mall when I made the appointment. The mall was not prepared for the amount of traffic they were receiving, seeing that even the «no-​wait overflow» parking was completely full. After finding the first spot I could, an RV spot at the very back behind the food court, I practically ran through the mall trying to get there as quickly as I could. I was 30mins late and felt horrible for not making time. I approached the counter, waited for one of the four employees standing there to acknowledge me, only to be told I would have to reschedule for another day because they have a five minute wait policy. When I mentioned it was for my birthday, and today was the last day, they simply said «ooooh we’re sorry». No offer to let me wait to see if someone would no-​show, no offer of accommodation, I was just quickly turned away. I am extremely frustrated as I battled traffic, parking and crowds to only be told there’s nothing that could be done. So the tech wasn’t there on my birthday, Thursday and Friday were holidays, and Saturday one of the biggest shopping days of the year. Then, even though I had explicitly been told I could come in on Sunday the 27^th, the only option I was given was to make the only available appointment that was in an hour. Extremely dissatisfied with the customer service and will happily take my business to the bar at the FL Mall or Ulta.

I’ve been coming here for quite some time now, when I first stopped by, my eyebrows were embarrassing, they were in desperate need of some TLC.
Natalee, instantly said that I needed Brow Rehab, and then got to work, explaining what she was doing and why, every step of the way.
After three visits, my eyebrows were finally looking good on their own, without needing serious filling in. Now I just go for the routine waxing every two weeks, and whether its Natalee, or the other girl, Temple (sp?) They always do an amazing job! I wouldn’t ever dream of going anywhere else!

Nat at the Macy’s brow bar is AMAZING! She totally transformed my eyebrows through waxing and tinting. You can see her work on Instagram @incrediblefaceframer

Seriously Natalie is amazing. I just moved here from boston and I was so nervous to get my brows done again, so I went to her after reading the reviews on Unilocal,and seriously if you want amazing brows, go to her. You will not regret it, she will forever be my «brow stylist».

Natalee is my official obi brow kenobi! I know she will always work wonders with my brows. Love, love, love!

Went to Benefit Brow Bar at Macy’s Millenia Mall. I’d seen and heard great things about Natalee — and she far exceeded my expectations! I had called ahead a few days ago and booked an appointment for a taint and wax. Natalee carefully explained the process, also gave me a preview! I absolutely love my previously almost non-​existent eyebrows! They are beautifully defined now! I’m coming back day before my birthday two weeks from now. Awesome job Natalee! And to prospective clients — Highly recommend! You won’t regret it! :D Oh, P. S. — I also found out they do eyelashes on the side — I’ll be checking that out next! :)

Came here one day in April 2012 to get new «grownup» makeup for my birthday and saw a funky woman dancing while she was waxing somebody’s eyebrows. I’d never had gotten my brows done professionally before (I would tweeze the life out of them, literally, almost had NO eyebrows left at that point.) That woman dancing and loving life turned out to be Natalee, my BROW DOCTOR, and she worked with what little hair I had left in to a beautiful shape and showed me how to fill them in with the brow palette.
Now, my eyebrows are perfectly shaped and I get compliments on them daily (yes, DAILY!) and to me, that’s the best compliment anyone could ever give :). I’m so happy to have stumbled across Natalee at Benefit’s Brow Bar. Not only is she an absolute expert in her trade, but she is also one of the coolest, down-​to-​earth humans I’ve EVER met. She always makes me feel like a million bucks in a short 20 minutes.
Tip: you cannot put a tip on your card, so bring cash!

this review is solely based on Natalee, nothing to do with macy’s (that’s a completely different review). I worked at this location for about 8 months. I wasn’t 100% sure how to do my brows, nor the importance of them. I was afraid of getting them waxed because of the whole ripping hairs of your face thing. But, Natalee assured me it won’t be as bad as I think. She taught me how to enhance them in a natural looking way, which really opened my face up. Her personality is awesome, she’s an amazing woman! You will not be disappointed I promise you that! She’s there Thursday-​Sunday 11:00 — 7:00. 407−226−3445!!!

Found Natalee so randomly, but I’m glad I did! Her energy is infectious. She loves what she does and it shows. I’ll definitely be a regular.

Got my brows done here yesterday. I went to see Natalie as she was recommended to me by a friend. She sat me down, did a quick eyebrow shaping tutorial. She showed me where its supposed to straight, where my arch is, and where my brows should end. She drew them in so I could get a clear look of what she was talking about and then waxed me. Super charismatic and amazing at what she does! Go see NATALIE!!!

I usually get my brows done at the Benefit Brow Bar here at home. So while on vacation in Orlando, I sought out the nearest Brow Bar. Great service as usual. I love the wax that they use. It’s not irritating and doesn’t hurt as much as your typical wax.
We’re in Orlando quite a bit and would not hesitate to get my brows done at this location.