Grand Beach Resort

Visited this resort April 2015. Loved the three bedroom room we had. It was like home away from home. The visitors we came across were so sweet and helpful. I didn’t care much for the timeshare approach but they never bothered me until I went to check out. Wasn’t pushy at all. Parking was pretty tight.

The front desk night clerk have us waiting 30 minutes for our room, because he couldn’t charge me for security deposit — system down. I offered to pay in cash an still would not give me the keys for our PREPAID room. Very rude personnel and lack of compassion. My kids were very tired and needed to use the restrooms. When I offered solutions he wouldn’t even reply to me or look at me. Completely unacceptable. This person should be checking in people in jail not in a hotel. Finally he decided to writrle down my credit card information on a paper, which is a security issue. Fraud alert. Ray Dalce was his name. Shame on you.

It is always great to visit the Grand Beach resort. Amazing location and great accomodations to sum it up. The architecture reminds me of Disney Grand Floridian. They have added so many things since the last time I was here like brand new hammocks and exercise equipment throughout the resort. My fave are the tai chi circles. This is by far my favorite Diamond Resort in Orlando and as a timeshare owner of Diamond since 2007 I have stayed in all of them. This resort was selected by guests as 2014 Resort of the Year. A completely deserved award.
The front desk agent Raynold Dalce is very nice and friendly and does not get frustrated even when the internet is down and he can not check guests in. Amazingly enough everyone waited patiently for the internet to start working again.
Unilocal just promoted me to the Duchess of Grand Beach as a result of my 5 check-​ins during the last 5 years. How cool is that! Yabadaba-​doo!

Nice rooms and great amenities at this resort. However they need to better train their front desk personnel on proper customer service. The wifi connection in the room drops a lot as well too, so don’t expect to be on the Internet without issues. It’s no wonder they’re only rated a 3 star resort.

Our friend owns a timeshare here and gifted us with a one week stay. We arrived late on a Saturday night. First thing to note, there is a building between registration parking and the check in lobby, so you have to follow the walking path to get there. The front desk staff was super friendly. The concierge desk was not as intrusive as I had expected. They gave us a bunch of coupons for area restaurants and attractions, and then invited us to a «free breakfast» and 90 minute presentation. We politely declined. And to my surprise, they didn’t pressure or pursue us afterwards.
We stayed in building 5 on the 3^rd floor. Security cards give you access to your building as well as your unit. Our unit was a 3 bedroom (2 masters) and 3 full bath unit. It had a complete kitchen and dining area, as well as living room (with a fold out couch), and a large screened porch with table and four chairs.
The bed in the master was very comfortable, and the unit was very clean. All utensils in the kitchen drawers and glassware in the cupboards had been washed. The refrigerator was full size. The unit also had four flat screen televisions and a great AC system. Ceiling fans in every bedroom, living area, and on the porch.
The grounds were well manicured and the facilities were constantly being maintained by the staff. Our unit was above a grilling area, and on our first morning we watched a staff member clean the two gas grills for a straight hour. Afterwards, I walked down and inspected the grills. They were spotless. I need this guy to come to my house as my gas grill needs some help!
The two pools were very nice and used by my children frequently. Shopping is not a problem, but I would avoid the Walmart at all costs (worst Walmart in history). The concierge provided directions to multiple shopping locations, so WM isn’t the only game in the area for groceries.
Although maintenance was greatly appreciated, I wish they hadn’t started so early in the morning. Our master bedroom backed up to a maintenance closet that was outside by the stairwell. We could hear them as early as 0800 getting their supplies from there. But, it still was better than getting up for a commute in the Washington DC area!
If you come back to the facility late at night, be prepared to park some distance from your unit if you’re in buildings 1 — 5. It’s the nature of the parking lot — not a lot of under building spaces and late at night you’ll most likely park down near the miniature golf course. No assigned parking, but that was not a negative for me as I didn’t mind the walk.
I would definitely stay here again.

Great accommodations amazing location. Would definitely come back again. Loved the hammocks on the beach.

Friends invited me to join the Disney Marathon weekend
Room were well stocked with washer /​dryer and full kitchens and all amenities .
Beds were relaxing. Extra blankets requested and received within minutes .
Jacuzzi tub was an amazing surprise!!!
I loved ALL the little extras!!!
Lots of classes for kids to make sure the whole family has the perfect vacation.