I have been going here for 15+ years with my Husband and his family. His parents have owned here for 35+ years. It has always been a pretty nice place, nothing fancy, but worked for what we needed it for. Recently we were informed by a fellow owner that they will be renovating the pool, deeming it inoperable during the middle of the Summer when we will be there. We have a special-needs son who is unable to walk the beach for long distances. He loves to swim and now we are being told the only way we are going to be able to access a pool is to walk down the street to a hotel which is known for being very crowded and use their pool. The idea of talking two children up the street with a wheelchair and all of the things you would need for a day does not seem very restful to us. When my father-in-law called down to speak with management and ask what was going on they were not very apologetic and in fact they were downright rude. They basically told us to just deal with it. When my father-in-law asked when they were going to be notified that the pool is going to be shut down he was told that it was too expensive to send out letters to the owners and that they would’ve just found out when they arrived for their vacation. Being that I have always been in customer service, I find this sort of service completely unacceptable. They have made no effort to rectify the situation and in fact have lied to the owners who have already paid maintenance fees for the year as they told them that this renovation would only take place in the fall and winter months when the hotel was not crowded. I would caution anyone who is thinking of staying here or anyone who is thinking of purchasing a timeshare here to go and spend your hard earned money somewhere else! Buyer beware!
Dave W.
Évaluation du lieu : 4 Cherry Hill, NJ
My wife and I had never stayed here but booked on a lark through RCI. Not the Ritz but it does not claim to be. For us, it was very good. You have to go in with the mindset that these are small timeshares. Then you can enjoy it. We did. Also there are many restaurant options nearby and you are right on the beach. The staff there cares about customers and it shows. The worst part of the place was not the Inn itself, but the other guests who were mostly rude and ignorant to the staff. Not sure wed vacation in this area again, but if we did, we would choose here.
Amy L.
Évaluation du lieu : 1 Minneapolis, MN
We went to this hotel because we saw great reviews online. Upon entering the room, an overwhelming smell of fresh paint fumes and a hint of vomit welcomed us with open arms. The smell was so bad we went to the balcony for some relief, but stepped into a cloud of cigarette smoke. My family and I felt very claustrophobic in the hallways, elevator, and bathroom, but the smell took the cake and I knew I could not let my 2-yr old spend the night there. We quickly tried to get a refund from Hotwire and get the H out of there. The hotel clerk was very rude and not very understanding about our situation. She then wouldn’t allow us to leave until we returned all room keys, or she would charge us $ 5 per key missing(which were most likely in the rooms where we spent a half hour in hell). This was a terrible experience! Onward to Hilton Oceanfront Resort! Running we will never look back.
Paul E.
Évaluation du lieu : 4 Appleton, WI
We try to stay here whenever we are in Daytona. We were pleased to find the rooms freshly renovated. Love the décor and the the rooms and beds are comfortable. Everyone is very friendly and the location is spectacular. Love it here! Maintainance can sometimes be tough due to the salty ocean air corroding things so quickly(especially metal), but just ask and the staff takes care of you in minutes. On this trip, we couldn’t get wi-fi in our room, in only a few minutes the IT guy was in our room setting up a personal wi-fi hotspot to be sure we had service! Not that wi-fi is a neccesity on vacation, but it sure was nice! We will keep coming back here whenever we are in town!1
Collette J.
Évaluation du lieu : 3 Sylvania, OH
We stayed here for a week and enjoyed it. Our original room had a Murphy bed but we changed to a room with a regular bed. Ask for an oceanfront room. The view was fabulous and we slept to the sound of the waves. The room was small and modest but clean and well maintained with a small kitchen stocked with everything you would need to cook(not that we did any of that!). The location was good with four decent restaurants right across the street. The beach chairs and towels had to be checked out each day.
Ernie H.
Évaluation du lieu : 5 Clarkston, MI
Comfortable place on the ocean. Rooms are either oceanfront or oceanview. All have balconies. Large pool, spa, activities director, and the staff is friendly. If any problems, they are taken care of within minutes. We have been going for many years.