Pep Boys

I have been taking my cars here for the last 12+ years and I am never disappointed. The mechanics who work here have been here since before this was a Pep Boys (back when it was called Big Ten Tires) and they really know what they’re doing.
I come here for routine oil changes, tires, breaks, and any other issues I have with my car. Josh and Ron are always so helpful and make me feel very comfortable. There are no pushy salesmen here, unlike many other local tire shops. If you have a problem with your car, they will tell you exactly what is wrong with it and what parts you MUST purchase as well as any additional parts you might WANT to purchase but aren’t 100% necesssary to make the repair. I truly trust every mechanic here and know that they will take excellent care of my car and not jerk me around with a bunch of things that I don’t need.
I would absolutely recommend THIS Pep Boys to anyone looking for excellent service and a quality job well done. Other Pep Boys do not have the reputation that this location does! The staff here is why I will never go anywhere else.

Pep boys does not do ANYTHING for less. They should change their slogan. I had a strange rattling noise coming from my car while driving so I had them check it out while also changing my oil. They charged me $ 20 just to take my car around the block and listen for the noise. You could have heard it just on the drive from the parking lot to the garage. They found a small part just bent out of place so they bent it back into place. After changing my oil they came back to me with a list of things that should be done to my car. It totaled $ 1200! My car only has $ 40k miles on it, give me a break. I looked into getting my tires replaced by them and they wanted almost $ 700 for tires and install. I decided to shop around first and every single place I called for a quote was $ 400 – 500 for the exact same tires with installation. This place is a joke.

Great customer service! Will definitely be back!

I pulled my overheating SUV into the Pep Boys Oviedo parking lot. I left it there with the notion that the service men would give me an estimate on what was malfunctioning with my vehicle. They wanted $ 612 for a radiator, bottom hose, and thermostat, plus labor. I couldn’t afford that so I had my insurance company tow it home. I bought the parts at Napa for half the price of Pep Boys. A friend came over to install my new radiator. He looked and looked and looked only to find there were no cracks in my radiator. He installed the bottom hose ($ 10), filled the car with fluid and I was set to go. Cost me $ 60 for my friend and $ 10 for the part. Pep Boys is a rip off taking advantage of a woman who knows a thing or two about cars. Oh, and I got to return the unused radiator and thermostat; giving me a $ 200 credit.