Wendy’s

It’s a franchise so it’s hard to differentiate one from the other. The only way is through service… or lack of it. In this case, I’ve been to the Ozark store several time and always experience slow service for a «fast-​food» restaurant and nine times out of ten they mess up my order. Having said that; tonight really took the cake. On top of the usual mediocrity when I orders the same meal I order at all Wendy’s, the #1 combo I asked if I could exchange the fries for a potato. It’s never been a problem before and there hasn’t been an up charge for exchanges. Well tonight there is an extra dollar despite my asking before ordering and being told an exchange was fine. Now the «manager» says exchange and upgrade mean the same thing. …not the last time I checked a dictionary! Cold food. Arbitrary pricing. = no more of my business.

I’ve always been a fan of Wendy’s, but there are a couple issues.
Ask for more salt on your fries, because the main selling point is the seasalt and they seem to be conserving it like they’re preparing for the apocalypse. We ordered three large fries and asked for extra salt, we got two extra tiny packets. Without those packets I’m pretty sure they weren’t salted at all and this has happened the last five or six times we’ve been.
Also, the main manager of this location is lazy and never lifts a finger to do anything but talk on his cell phone or pretend to do paperwork in the dining area. I’m almost sure this is a «regional» manager of sorts, but he’s there all the time.
If it’s one thing I can’t stand it’s a manager that doesn’t deserve their pay in an age where paying for food get’s more expensive by the month. As long as that guy has been there he most likely makes WAY too much money, especially if he thinks sitting in the dining area talking on a cell phone for two hours is the trick. If it takes you that long to make an employee schedule, you need to find another form of employment. And, you shouldn’t do it in the dining room where the customers are willing to turn off their phones, but you’re talking so loud everyone can hear what you’re doing.