The Riviera Hotel and Spa

Great hotel in Palm Springs, we stayed here during Coachella weekend and it was definitely worth the stay considering the reasonable prices. they have comfortable rooms and the pool area is pretty nice. I would probably stay here again in the near future

The worst hotel to stay at, specially during a holiday weekend. The staff was unprofessional, there were no towels or seats available by the pool at any time and rooms were not cleaned properly. Never returning again.

We are here celebrating a birthday. This place has absolutely the best service. Everyone is gracious, pleasant and accommodating.
Today, we had a cabana! Elias, our server (cabana boy) was fantastic– never missed a beat. Engaging in conversation, friendly, prompt, courteous and gracious. He checked in with us consistently, checking on our every want or need up till we left which was 6 pm! Thank you Elias for a job well-​done. We appreciate you!

My girlfriend and I stayed here for a weekend getaway and it was awesome. I had heard good things about the hotel before and it lived up to my expectations. The pool gets really crowded on weekend so I recommend getting pool chairs early in the AM. We had a pool view room and the room was great! The bed was comfy and the room was clean. I’ll definitely make my way back to stay at the Riv again!

Impressed all around.

The service at this resort is below average and makes you question why you stay here. Day one at the pool, we had to flag someone down after sitting for 10 mins at the bar watching the servers huddle in the back talking. Then had to flag someone down to pay, only to be told that the server went on break. Day two, same thing. Once the server came over, first thing out of his mouth was «I have a full bar».
The front desk and housekeeping at great! The servers need a serious lesson in customer service.

Love this place!!! It saddened me that they only had 3 stars on Unilocal because everything about this hotel is pretty awesome.
From the minute you pull in, the valet guys/​gals are very friendly and cheerful. Because of the layout of the hotel, they make sure to tell you to leave your bags in the car in case your room is on the far end of the property and it’s quicker to drive and self park vs. Valet parking and walking. Right when you enter the lobby, there’s a lively and upbeat vibe because of the bar in the same check-​in area. As you pass through the lobby and go up the stairs, there’s this lounging area with leather tufted chairs and sofas and a rhinestone studded pool table and cool artwork made of coins. Very luxe and old-​Hollywood feeling.
Our room was in building 8 which was perfect because it connected directly to the main lobby building and very close to the pool and both the lobby bar and bikini bar. The room had similar décor and well kept. The bed is very comfy and the only thing I didn’t like was that because the bed was fairly close to the wall, every time I got up, I would run into the corner of the bed frame.
I spent a few hours at the pool on Saturday and all of the pool staff was very helpful and provided excellent service. I never had to get up to look for someone to help me because there were always plenty of people servicing the pool area. We returned to the pool area in the evening and had some drinks At the fire pits next to pool too. I enjoyed having drinks gazing up at the stars.
We didn’t get the chance to eat at the restaurant but a group of girls that we met said that everything they had was amazing. Will have to make sure to try the food on our next stay there because we will definitely be back!

This review is for Circa 59. I just returned from the worst breakfast experience of my life. Of my LIFE. First off my best friend made reservations for my birthday breakfast as a surprise for myself, her, my husband and 2 year old. She asked for a highchair with the reservation and again when we checked in. Never came. We asked for water and coffee. Water never came so we flagged down another server, Esteban. He was the only person there with a good attitude. Our server, Carlos, was hands down the worst server I’ve met. He has this type of arrogance about him that is just rude. We arrived at 10am, ordered by 10:10. By 1035, we were antsy. A party of 6 arrived 10 minutes after us and they were halfway finished. Our server never came back after he took our order. The other server, Esteban, noticed something was off and once again stopped by to help. He asked how our meal was, assuming because we’d been there so long we must’ve eaten. We told him it had been almost 45 minutes and still no food. He apologized and said he’d check. Once our food arrived (almost 45 minutes after we ordered) our server never even apologized! We didn’t even order anything crazy. Two continentals, one benedict, and a side of toast and sausage. The server again never checked back. We ate our food. Without ketchup. Or a coffee refill. Or napkins. Or the highchair we requested. Twice. The hostess asked how things were and we said awful. We asked to speak to a manager. 13 minutes later we are approached by a young man named James. My best friend explains everything and he barely apologizes. Makes a few excuses but does nothing in any way really. I mean 10% off is nothing. They take our payment but nobody ever came back. Not to clear our plates or make sure of anything.
This isn’t right. I work in a restaurant every day. Circa, you dropped the ball and never even tried picking it up. I hear people complain about this place a lot. Years ago I came for dinner once
It was so dreadful that I never went back. This year we just started going again for breakfast only. This was probably our third time back. The menu and food are actually very good. It’s the service staff that’s bad. Poor management. You need to step up your preshifts or something. I’m posting this to the hotel Unilocal vs. Circa 59 Unilocal because it seemed to me that food and beverage management doesn’t really care. I will never go back. Ever. And I will tell anyone who will listen about my experience.
Too bad because this resort is beautiful and fun. The valet guys are always on it. Today more than ever. They heard my husband say it was my birthday on our way in and when we were leaving they remembered and wished me a Happy Birthday. I give this one star only because Unilocal won’t allow zero.

This review is for the spa only.
Id give it 3.5 stats actually. It was a very nice environment, well decorated and seemed very sanitary and well maintained.
We both had facials and massages. The massages were great but the facial was so basic and rushed that I really regret spending that much money on it. Honestly all she did was put a hot towel on my face, lotion me up and squeeze my nose for a few minutes. I could do all that at home! Of course there was the standard «let me recommend these products for you to take home», um no thanks.

Went there to have a birthday celebration with three girlfriends. Two had massages and two had facials. The two massages were A+, the facials, not so much. We both concurred the facials were less than what we have experienced at other Spas. Normally while a treatment is applied to your face, there is a lapse in time that is utilized for a mini hand, foot and shoulder massage. This did not happen and felt a bit rushed. The Bikini Bar and lunch around the pool was fabulous. The wait staff was very attentive and the food was delectable. I will not be returning for any Spa services, there are too many other choices in the Desert.

This place is the bomb in customer-​service… And the room service is spectacular… awesome value.

I have stayed at this hotel multiple times and have always enjoyed my stay. The lobby is beautiful and makes you feel like you got it right with this ultra cool hotel. The rooms are a little small but what all do you need? The pool is always busy. For out Christmas getaway we were a little bummed that the jacuzzi at the main pool wasn’t quite at hot as it should have been, about 95 degrees. But it still was nice to pop into. The pool food was very good and the food at the lobby bar as well. The room service good was ok, my toast was burnt and the meat wasn’t very hot however I have come to realize that room service food isn’t ever as good as you want it to be. I love the décor of this hotel. A new city run trolly called the buzz has a stop right out front of the hotel. A great free way to get to the downtown. We also walked to downtown one day not to bad of a stroll in nice weather. I got the room on Priceline for a great deal. We will be back!

My wife and I recently spent a night at this hotel for our anniversary. Just a few days later, we were informed that our credit card was used multiple times fraudulently. I immediately contacted the hotel to notify them that there was a problem. When the manager returned my call, they were anything but helpful. He assured us that this problem did not stem from their hotel and that they had security in place to assure this couldn’t happen. Since this was the only place we had used the card in the last 10 days, it seemed very unlikely that it stemmed from anywhere else. Having a background in credit, once your card is stolen, it is usually used very quickly!
I think we were most displeased with the manager’s attitude. Denial, denial, denial. Not a great stance for a customer friendly business to have. I guess we won’t be going back here again!

The only reason I am giving this hotel 2 stars is because the service staff working at the hotel is amazing.
I made reservations months before I went… When I arrived the reservations where messed up. Unfortunately it wasn’t just ours, a friend of ours who was also staying at the Riviera for the weekend had the same problem.
My in-​laws has a suite, and 2 of their doors were off their hinges and not connected.
The last night, our bathroom had ant coming out of the sink.
The pool is cool.
The décor is cool.
The staff is great!

Overall, a pretty good experience… with a few weird things. I was a little nervous and skeptical after reading the mixed reviews on the day of our check-​in.
My boyfriend was annoyed and complained when they switched up our rooms without telling us beforehand. However, when we arrived they upgraded us to a suite that was complimentary. The room was excellent, spacious and clean. The bathroom had two vanities and the bed was comfortable.
Only a few complaints to share:
— LOTS of hidden charges. Expect about $ 200 more than advertised.
— The buildings weren’t labeled very well. We arrived in the evening so it was dark and it took us about 20 minutes of walking around the resort to actually find our room.
— Disappointing shower in the bathroom. Dinky shower head with low pressure… And no hot water!
— We decided to go to the pool one afternoon and got turned away… because we didn’t have wristbands. We had to walk back around to the front desk, wait in line, and get wristbands — despite having a key card that actually opened the gate to the pool. I don’t mind the wristbands, but those should’ve been given to us at check-​in.
I would probably come back if I were to go to Palm Springs again. The highlights were the suite and the pool. The room was excellent. And the pool was very luxurious with chairs & towels provided, a bar with food & drinks, hot tub and helpful service. It easily felt like a pool at a Bahamas luxury resort. I would also add this place seems more fitted for a younger crowd. Didn’t see any kids, and I probably wouldn’t recommend this as a family spot. More of a retreat for couples, bachelorette parties, etc.

I’m not sure why this place has such negative reviews. We loved it. The hotel ‘bones’ are older, but its been revamped into a modern and fantastic feel and appearance.
The entry is glitzy, the grounds have beautiful gardens, there are several pools to choose from.
Our room was spacious, the beds were super comfy, and everything was updated.
The staff was amazingly attentive, courteous, and helpful.
The property has several restaurants, a spa, bike rentals, a shuttle.
We absolutely LOVED it here and our only complaint is that the buildings were really confusing and maze-​like do more signage would be helpful.
This is what you think of when you think Palm Springs and we are staying again in the near future.

This is the worst hotel I have ever stayed at!!! I don’t even know where to start… My best friend got married here, and then her nightmare begin… The first mistake was they gave us someone else’s room apparently, and as we were getting ready they had the nerve to ask us to move since that room was already booked. Keep in mind this was in her wedding day!!! The next day we had a cabana booked. Low and behold, they decided to change there minds about comping the cabana, for the hiccup we had the day before. Not only did they charge us for the cabana, they overcharged our bill.
The next problem… This place is so unsanitary. The place looks good from far away, but once you get a little closer it’s gross. We had to switch rooms, since it smelled like mold and mildew, as soon as you opened the door. The other room had flea’s in it… There were stains on the carpet, and the sheets weren’t clean.
The customer service is horrible. We didn’t even get a sorry, or what I can I do to fix the problem.

I came here a year ago for my bachelorette party and had a really great experience. So naturally my girlfriends and I came back last weekend for a girls get away. I don’t believe any hotel is perfect but when something goes wrong this hotel has the staff with great customer service to fix things immediately. Randomly our key to our hotel room stopped working so I called the hotel from my cell phone and they had security up to my room within minutes to open the door. :) Now thats service.
Bartenders at the Chiki bar are sooo friendly and make the best drinks. I couldnt remember the name of one of the specialty drinks they made me last year but with a brief description of what I thought it was Roman figured it out and it was delicious. Jorge was also amazing when I wanted to try something new. These bartenders have experience which is great and they serve it all up with great customer service. Will def be going back because of them! And Earl the bar manager he’s pretty awesome as well.
See ya next year, Hard Rocks got nothing compared to this place. :)

The Riviera is the perfect resort if you are looking for class, comfort, and style! I was totally sold on this hotel when I found out their spa and pool are 24 hours. I always hate being limited to 10 pm for a nighttime swim and that was definitely an added bonus.
Although the Riviera is a bit on the pricey side you get what you pay for. This resort is surely one of the trendiest spots in Palm Springs and very close to the strip.

I stayed here at the end of March and I enjoyed my stay at the hotel. The room was really nice and clean. The pool gets crowded on the weekends so it’s hard to get a lounge chair in the sun unless you come early.
What really impressed me: all of the workers there are SUPER nice. Everyone we would see (staff members, housekeepers, cleaning men) on the premises would say hi to us and would tell us to have a good day. I’ve never had that kind of experience at any other hotel.
Cons: the pool is big, but not heated