Ralphs

Bad customer service, she shouldn’t call as manager… sales manager Debby … She is rude and not negotiable, she doesn’t know how to handle customer.

The best thing here is that they work till 2am, not like others Ralph’s that close at 1 am.
Lines are too long, they need more staff to serve people, I want to come here more often, but I have no time to stay in lines forever.

Management… help me give u 5 stars! The managers are awesome and most of your staff are great. But the begging and homeless camps at every door and in the store are exhausting. I just want to shop in peace. Don’t get me wrong… I donate regularly to homeless shelters, Etc. But The homeless guy in the ladies room I told u about has to go. Not to mention the other older better dressed homeless guy with his cart that cruises around your store regularly, if not daily, trying to make conversation and latching on to customers to have them buy him a sandwich that he loads with extras. At $ 10 a pop, He is officially out of my league for future lunches. I’m a Christian and feel those that are hungry should be fed, but he is taking advantage of customers and the situation in your store. Sadly, I now avoid your store. I did see a more professional looking security person there last week… Maybe there is hope?

5÷23÷16 Store hours are supposedly open 5am at but it rarely does but today was a real treat. Multiple employees walking around and by front door while customers are waiting to get in. No acknowledgement of customers or explanation of why store isn’t open at 5am. Unbelievably 2 employees go to Coffee Bean counter to get coffee again while customers are waiting and again no acknowledgement of customers waiting. Manager shows up and asks customers still waiting outside «Oh they haven’t opened the door yet?» Um duh.
Best part: the employee who just ignored us outside while getting his coffee while we were waiting was just sitting at a checkout counter drinking his coffee doing nothing when l checked out. What a joke. Not the first time l see employees lingering around the front counter doing nothing, talking or even offering to help. I guess they think because its 5am the PAYING customers dont notice. One guy l swear sits at the checkout area and reads a newspaper.
Only reason l have to go to this location is because they closed the one by my house.

I am SHOCKED to see this place only has 3 stars. I have been here multiple times since i moved to Pasadena and let me tell you the service here is top notch. First of all, every time I am here every single employee asks me if I need help several times. I don’t even have to look for stuff because the people there are so willing to guide you and help you find the stuff you need. The other day this guy i think his name was Marco was SO helpful and today a guy name Jerry went above and beyond. I wanted to purchase arugula but they only had the family packages and not the small ones so he gave me the family one for FREE for the inconvenience. Again truly AMAZING staff AND i ALWAYS find what I am looking for. The only thing I don’t love is that I have noticed that the prices here are a little high sometimes compared to the ralph in Monterey park where I used to go before here but I am ok with that.

This place is so-​so. All ralphs are though. Nothin special, just a regular store. They are open late though! Cool wine section!

Came to purchase items when my car doors accidentally locked on me with my baby still in the car as well as my purse, keys & phone. Mark O’Shea was soo helpful in helping me call my husband and daughter .he stayed with my car while triple a came to open my car doors. I come into this Ralph’s almost daily and always get the best treatment. always wanted to Unilocal this store and tonight I felt it was truly necessary… thank you Mark for caring and regardless of how busy the store was, you went out of your way to make sure I was helped. I HOPE YOUR STORE GETS REWARDED FOR AWESOME SERVICE!!!

I was at this store last Saturday afternoon to pick up a few items. While in the produce section, the produce manager was talking to a customer about different produce items. The manager pulled me into the conversation and started giving us samples of some his favorite citruses. I was impressed by his knowledge and his willingness to share his excitement about some the more exotic fruits. I left the store with orange and grapefruit varieties that I would not normally purchase. They were delicious.

Clean, easy to navigate and always plenty of parking. Plus, if you need anything late night, they’re open until 2am!
But they’re still figuring out how to check folks out with the chip card and the lines move pretty slow last time I was in the store. Also I went in to redeem a powerball ticket that I won $ 4 on, but they only gave me $ 3. I thought this was pretty standard until I went to another liquor store and they gave me $ 4. So… not sure what the deal with that is.
It’s the closest to me, so I’ll make due. Nothing special though!

I don’t know why bother going to this Ralph’s it’s always frustrating they don’t carry the same stuff as other Ralph’s and the service is always whatever

A quick walk from my work which is super convenient. While your there picking up groceries you can grab lunch and coffee at Starbucks on your way back.
Super clean and friendly staff. Remember to bring your own shopping bags or simply purchase theirs.

I came here right before school because it was going to be a LONG class. I quickly got my sandwich and needed a ziploc bag, I asked a worker where they where and I was able to find it quickly. There was a man in one of the few lines that weren’t busy and he was taking his sweet time so the week just told me to go around and she would ring me up! How sweet.
She also grabbed my Ralph’s card off my keys and scanned it, which is convenient because I always forget to ask them! T
Another thing that’s great is that they have Starbucks couldn’t be any better than this!

A good solid local grocery store with a wide variety of standard grocery store produce. The staff are generally very helpful — there’s even a guy that goes out of his way to say hello to the shoppers and ask if they need anything. Checkout is usually very quick and painless.
The deli people are also very friendly; and there’s a wide assortment of locally prepared bread, meats, cheeses and pastries.
Another plus in its favor is that there is a recycle depository conveniently next to the store where people go to recycle soda cans and glass.
The only downside is understandably the price. It’s a bit more expensive than the produce at Wal-​Mart. On the plus side, it feels more like a grocery store with real human beings working in it, and less like an over-​sized storage unit operated by exploited illegal immigrants that smell like vegetables that Wal-​Mart is so well known for hiring.

This is for the Starbucks inside of the Ralph’s —
I had a good experience. I don’t know why there were so many negative reviews. Maybe they were fake reviews because I had a good experience. The cashier was friendly and so were the other people there.
There were so many negative reviews here on Unilocal I almost didn’t go to this location Starbucks… that’s not good. Honestly I think they were fake reviews.
Anyway the speed of service was fast and friendly. I’ll be returning.

Staff is very friendly and helpful, their prices are pretty reasonable.
Miss the Ralphs they had on valley blvd, but otherwise, pretty satisfied.

Huge fan of Ralphs not so much this one. Compared to other Ralphs this one has less selection and there’s always a line at the cash registers. Some cashiers are on point and are really good at whipping people through. The female manager does a good job and one of the female cashiers is probably the fastest cashier I’ve seen in my life. But if neither of them are there, checking out is a very slow and annoying process.
You’ll be lucky to even see more than two lines open most of the time.

Well I got to know this Ralph’s in Pasadena pretty well since we did dinner at my daughters for Thanksgiving and that means 4 trips in a day. (For several days between the 2 of us)
The store makes sense the way it is laid out, it is a bit cramped but even on a very busy food shopping day, we all fit just fine. I found the service to be excellent even in the mist of frenzy — they were friendly and helpful. Only one cashier seemed to let the stress get to her (mine of course), but nobody’s perfect.
I never had problems parking — even during this crazy few days, so I was pretty impressed with that. They also did a good job of keeping the carts out of the parking lot that all the lazy people have to leave there.
Well done Ralph’s!

Good selection of products and groceries. Service can be a hit or miss depending on when you go. Good thing about this location is that they open LATE. But, I would avoid going to this location if it is too late at night. They typically have only one worker at the cashier and sometimes there are homeless people frequenting the aisles not buying anything. My first time here, it was kind of scary cause I had never went to another Ralph’s that had a security officer inside. Apparently there have been people coming in, stealing beer/​alcoholic beverages and then running out.
The evening I went, there was only one cashier which was annoying. The line quickly grew and before we knew it, there were about six people in line waiting for one cashier. They really need to get some additional help at night because it does get rather busy. Come during the day if you can, but if you come at night just be careful and weary!

Review just for flower/​floral section:
Quite a good selection of summer variants, typical roses, and miscellaneous build your own bouquet like baby’s breath/​orchids/​sunflowers/​etc.
The lady present was good to make sure instocks were full, would ask if I needed help and even provided a free rewrap of my flowers in paper instead of the typical plastic it comes in.
It was quick to check out at her register and and I was in my way out without issue.
Location is pretty prime for those in a hurry within the busy Lake Ave biz center yet ample parking as well.

I’ve been to every Ralph’s in the area and feel this is the best for customer service and prices. I always find deals here in the meat and bakery goods, which are the staples in my household. Even though its in the business district of Pasadena and some rough people sometimes panhandle in the parking lot, all in all, the people are good here. One transient lady even showed me her tattoo (on her arm, silly), and even though she seemed to be a product of the 60’s drug scene, she was pleasant. The staff and managers are friendly and know my face. If you’re looking for Manager Specials, quality produce, and discounted bakery goods, this is probably the best of Pasadena.