Staples

Staples and other large chains, as well as banks, need to change their transaction practices. They will only do so when consumers/​spenders demand it. On 6÷10÷2016 I had a Visa credit charge for $ 55.03. Of course, $ 55.03 came out of my account immediately. I cannot use the $ 55.03. On 6÷11÷2016 I took these items back and I was told it will take three (3) «business» days to get my money back into my account. Using debit, I could have gotten cash back. In the meantime who is using my money, as well as millions or billions of dollars of other people’s money? Billions is what it adds up to when you look at the number of businesses, banks and transactions. If you can take my money out of my account immediately, you csn return it immediately and some vendors do. Staples is not one of them.

I come here weekly to the copy and print station. If it isn’t busy service is always quick and easy. The print quality and pricing is excellent which is what keeps me coming back. Can’t go wrong here!

Worst customer service. Making you wait for online pick up because no one is trained to process it. Waited 15min for someone to finally process my order while 2 employees are doing I don’t know what.

They were taking a while on making me print, be prepared to take around 30min to print pictures unless you have everything on 1 file together, if you dont thats more time and you would have to click on your files yourself

What is up with this Staples location? I feel the sales associates are friendly but everyone is operating on slow speed here. Today was my second ‘incident’ where I purchased ink cartridges for my printer yet was given a ‘duplicate’ copy not valid for refund. And it’s my new printer so I very well could be back returning. My question is: why give me the duplicate? The customer should always get a valid receipt for their purchase. I wouldn’t have mentioned this if not for another incident where I was returning ink cartridges for my old printer and buying a new printer. They returned the printer and repurchased the ink on my card– yes indeed. Not to mention the ink was More expensive than the printer. They did rectify the situation but not without extensive confusion. No rocket science, just office supplies– which apparently are more complex and confusing than rockets…

All of the employees were so helpful. I was asked at least twice if I needed help. When I needed it, Michael went out of his way to get me to the right person.
Maria went out of her way to find me the last iPad, honored a rewards coupon and also showed me a screen cover that was on sale & even demonstrated it! She also offered to shrink wrap it so it looked like new (& from Santa!)
Oh, and the screen cover was expertly put on by Ashton at no extra cost. In and out shopping in under 20 minutes & under budget!

This is for their printing service only, and specifically for printing cards online and picking up at the store.
We had a jgp file that we wanted to get printed as holiday cards and we wanted it done ASAP. I searched all over the internet and local print shops to compare prices and options. Most of the other chain stores (costco, office max/​depot, fedex, walgreens, target) do not have the option to pick up the products unless you want them printed on glossy paper. If you want them printed on matte paper then it would take at least 3 days or longer. With local print shops they either have a high minimum requirement (at least 50 cards, or even 100!), or it also takes them a couple of days, or they charge for cutting, plus no envelopes.
Staples was the only one that I found that had matte paper finish next day pick up service available if you submitted your order online through their website. And it was cheaper than most of the local print shop quotes I got too! It was so simple. I uploaded the file on their website, paid for the order, and waited for the email notification to tell me when the order is ready for pick up.
The order was ready earlier than it promised! We picked it up first thing in the morning the next day and they looked perfect. No complaints here!
If you want quick printing service that’s easy and fair priced, on matte paper, then this is a good option.

I don’t even know how I’m giving them one star. So lame they can’t even answer the phone. I called and was either out on hold for so long or they never answered that I literally DROVE THERE and could hear my phone call still ringing while the employees all sauntered out from the back. Unbelievable.

Wouldn’t accept a coupon that had no exclusions. Kept saying item was excluded which it wasn’t! The manager could not help or was unwilling to. Was going to buy a lot of expensive software but changed my mind after that bad experience.

My cashier person was high. Baked. Blitzed. Blown out.
The other two guys working there were creepy. I felt sorry for the girl working in photo.

Everyone that works at this staples has the «oh that’s not my job» mentality. Everyone avoids helping you like if you have Ebola. Waited 20 mins for someone to actually help me for a 3 second check of finding out they don’t have the item. It’s like the employees jobs are to see how long they can dodge you before you leave the store

I HATE, HATE, HATE, this place! It is directly across the street from my office, so I go there all the time. NEVER HAVE they gotten it right.
DO NOT BELIEVE all these negative Unilocal reviews?
Just do ONE SIMPLE thing… try calling them! Just give it a try. Call them. Ha!
That is just the beginning of the WORST customer experience of your LIFETIME!
THE WORST!
They do not answer their phones and that is just the beginning of this nightmare store!!!
NIGHTMARE…you have been warned.

I read the horrible reviews and was prepared for the worst.
Maybe the store has read the reviews and changed things? Maybe some reviewers have sticks up their asses and have never worked retail and think workers are magic genies that know everything in the store for $ 11 an hour? *shrug*
All I know is that the moment I looked lost (Office supplies are not my thing) — a worker named Deandre pleasantly helped me find my way around AND helped me find things that were on sale so I didn’t exceed my budget.
AND he even helped me to my car with stuff.
Sorry to the people who one-​starred the place mad that an assistant manager can’t fix a fax machine. (I’m guessing they hire other people for that, tho. Dude, she manages, she’s not an electronics expert.)

The fax machine wasn’t working and it was obvious the assistant manager had no idea how it worked. She told me that because it was a memorial day probably my fax wouldn’t go through. It is unacceptable to have an assistant manager that doesn’t understand how a fax even works. She needs to be an authority and be able to reply with a possible solution and not just smug and say I don’t know.
Eventually, I went to Fedex Office and I was able to send it there and I recommend you go there instead.

This place is going the way of Sears. You know an office supply place is in trouble when they have a better assortment of gift cards and candy bars than keyboards.
I wanted to check out a new office chair but they were carelessly tossed in a corner ala Goodwill. I mean even the floors needed vacumming — at 11 am!
The employees try to be friendly but it comes across as phony and you can tell they’d rather be working anywhere else.
Too bad, Staples used to be a great place for office supplies, but now their prices and service can be beat by Costco, Target, Frys, U-​Line and Amazon. It’s frustrating…

I’m not in the habit of writing negative reviews, however, my experience with this store has been very unacceptable.
I went into the store yesterday and purchased an item and was told it would be in the next day for me to pick up. When I called today to make sure the item was there, the people on the phone acted like they had no idea what I was referring to. They had no way to locate the order since I didn’t have my receipt with me (My son who was going to pick it up had it with him). When my son arrived, he was told that the item would be here in 2 – 3 days.
When I phoned the store again (after being placed on hold for 10 minutes) I was told that they didn’t have the item available as I had previously been told. The manager i spoke with (John) acted like he couldn’t care less. Rather than try to come up with the product I needed, he immediately offered me a refund. WOW! What ever happened to customer service?
While they do have a good selection of some products, I’ll not be going back to that store even though its the closest office supply to my home.

Anything I need for the office I will come here. Pretty well stocked however you better know where to look, no employees on the floor. Took me a while to find what I needed. Prices are reasonable. Comparable to office depot it’s around the same. Check out is quick. Glad they have at least two people out in the front. Parking is shared with bevmo. Just walk around the corner and you’ll see the staples entrance.

Now I understand why this store has such low reviews. Service really below par from other Staples I’ve frequented.
I needed two posters printed for same day delivery. Uploaded everything online and received an order number saying order pick up at 5.
Went at 7 to pick it up only to have them not only NOT have it done, but was dismissively told by a smart tech guy that someone placed a huge order in front of me and they couldn’t get it done for the day. Really??? Your machine really works that slowly? If you had such a huge order lined up, why wasn’t that machine even printing anything?!? No apologies, no nothing but simply a dismissive tone, «like I’ve said, someone placed an order ahead of you.»
I’ve been to other staples where I would WALK in with my file and they would finish it in less than 30 minutes. These people didn’t even try. Not one bit.
What’s worse was the fact that someone had written on my order that it couldn’t be done today — –why didn’t I get a phone call to be informed of this? A simple phone call would have saved me a trip and an angry review.
Sadly I’ll have to come back the next day to pick up my posters and if I end up having to pay the same day pick up cost, I’m never ever coming back to this store and am going to tell all my friends to STAY AWAY.

THE worst customer service and it reflects in the management of the store.
This location amazes me. Don’t be in customer service if providing great service isn’t on your list of priorities.
Went in for a price match, very straight-forward…I show you the ad, you tell me whether or not you carry it. If yes, then I buy. If no, then I move on.
Was looking to price-​match the Ipad-​mini deal that Target has going on ($ 199). Since Staples has their «110% price match guarantee» I figured this is a no brainer to save on tax.
Upon arrival, I’m told by one of their «easy techs» that they don’t carry the Ipad model I’m inquiring about. Come to find out, I find their current printed ad and it’s promoted right in the printed ad. Why their tech is clueless is beyond me, but in any organization the blame falls on the supervisor for poorly training the staff on product knowledge and current promotions.
I return a few hours later and explain to the «supervisor» that I was misled earlier and asked if he could please take a look into it. This is a perfect example of how job titles are many a times worthless.
From there:
#1 The «supervisor» had an associate locate the wrong one and couldn’t even confirm if it was even in the store.
#2 The «supervisor» asked if I had checked if the item was in-​stock at Target, which I stated I did earlier in which he replied «well I need to check it for myself» implying I was lying to him. What was your intention of asking me in the first place?
#3 After standing there at the register for about 25 – 30 minutes waiting for the stock-​check verification, the «supervisor» said the Target NEAREST to his store said the item was out of stock and he could only price-​match if in-​stock AND at the NEAREST competitor. I told him there are a number of Target stores nearby that show «in-​stock» online and I’m sure one of them would have 1. He specifically stated that he was instructed by «corporate» to only price-​match the nearest competitor. Sounds like a line of BS to me because it was already closing time. The combination of that and laziness from a «supervisor» is a real perfect reflection upon how poor the customer service at this store is.
What does it say on the Staples website?
Yes, they even match
, so you’re saying
is going to be closer than the half dozen Target locations within a 10 mile radius?
Quoting from the Staples Website:
«Does Staples have a Price Match Guarantee?
Staples will price match items sold by any retailer who sells products in both retail stores and online under the same brand; we will also match those that are sold and shipped by
. Marketplace products sold through any eligible competitor (e.g., products sold or shipped by a third party) are excluded.»
I really hope the Corporate Headquarters monitors these reviews during an annual evaluation of their stores.
Will never bother to shop at Staples moving forward as I really don’t need to. You really don’t need brick-​and-​mortar retailers like Staples anymore (as it shows with their trend of store closures reflected in their 2^nd Qtr. Earnings Press Release) when there are a vast number of other options. Restructure, focusing on their Business Accounts (which is where they really generate their revenue), and improve delivery times for their web orders.
Wouldn’t be surprised if this place is shuttered in the near future.

I needed some supplies for work and stumbled on a great sale! 50% off on Sharpie Markers and I got a phone case for a dollar ! I just love Staples sales. They’re even having the penny sale on School supplies again in December !!! Omg ! They usually only have these sales during summer.
Besides that the service at this location was great. The staff will go out of their way to make sure you can find what your looking for. Next time I need office supplies I will definitely come back.