If I could give this place«0» stars, I would! We have given this place multiple opportunities to get things right, but the bottom line is its just a poor excuse for a restaurant. On one occasion we were served vegetables still in their microwaveable steam bag. Seriously? However, our experience there yesterday really took the cake. We walked in around 3pm on 6⁄18. The restaurant wasn’t even ½ full. One entire side was completely empty. We walked up to the hostess station who finally greeted us with a stank attitude. After her wandering aimlessly through the restaurant for a few minutes, she returns to tell us it’ll be a 30 minute wait. Wait, what? The restaurant is literally ½ empty! «We only have one server right now so you’ll have to wait.» Um, what? Clearly management doesn’t have a clue how to schedule & worse yet — they don’t provide proper guest service training. We will NEVER be back. #FinalStraw
Darci R.
Évaluation du lieu : 1 Centerville, UT
Been here several times and every time is a constant disappointment. Bad food. Bad service. We are much happier going to the one in Richland or Kennewick…
Joey C.
Évaluation du lieu : 1 Pasco, WA
Crappy service! No extra plates came with appetizers, straw was flat like someone stepped on it, no knife with ribs had to use a butter knife and to top it off appetizers came out at the same time as meal! Wow
Stephen S.
Évaluation du lieu : 1 Pasco, WA
I used to love Applebee’s signature drink the“perfect margarita”,. They were expensive, but worth the price. But now they changed it. Using cheaper ingredients, no olives. They should rename it the«nothing special were cheapskates margarita». They ruined one the best cocktails around. Their food is not bad, service varies from good to so so. Don’t bother spending $ 9.00 on a $ 5.00 drink. What bar doesn’t even have olives?
Whitney B.
Évaluation du lieu : 1 Richland, WA
I have no need to go to Applebee’s because I too can microwave food and serve it to people. ¯\_(ツ)_/¯
Nancy J.
Évaluation du lieu : 1 Port Angeles, WA
The food was ok. The service was awful. We were sat in the bar even though we were not drinking. There were numerous tables available in the Resturant area. Our waiter spent more time grab assing with other patrons than he did serving us. After waiting for what seemed an eternity for our burgers he stopped by our table and said«no burgers yet? I don’t know why they haven’t brought them to you«. Who is they? He is our server. I asked for a side of BBQ sauce for my fries. Asked him twice more and it was the same story. «I don’t know why«THEY» haven’t brought it.» He finally did bring it after I had finished my meal. We will not eat here again.
Sam B.
Évaluation du lieu : 1 Kahlotus, WA
This place is a joke. Completely TERRIBLE. The service is horrid and the manager Bing lee(or spelled something like that) was ZEROHELP!!! We got up and left because they are awful. They missed out on a party of 11. Sucks for them.
T A.
Évaluation du lieu : 2 Grandview, WA
Service is nothing like the Kennewick Applebee’s. Came in for apps while shopping. Stale chips. Spinach dip was originally frozen in the middle. Cheese sticks were slightly undercooked. Nice welcome when we walked in and out server was polite compared to our last visit when I had to call the manager on our extremely sarcastic waitress. Not worth coming back.
Esmeralda C.
Évaluation du lieu : 1 Pasco, WA
Apparently, if you call in your order for takeout for one meal, and then decide 5 minutes later that you’re gonna dine in with the family instead. It’s a big deal.
Amy L.
Évaluation du lieu : 1 Las Vegas, NV
Wow to start the restaurant was half empty and we were asked to wait 10 to 15 minutes. Then after we were seated, we waited another 15 minutes. Not so much as a hello or a glass of water was offered, but no worries they topped off the waters at the table next to us. At least three members of the waitstaff walked by without acknowledging us. I’m usually a pretty patient person but we managed to gather up our 3 small children under 8, collect our things and walk out the door without any acknowledgment. So much for brand consistency, I’m embarrassed for that manager and Applebee’s. I come here often and will never return to that restaurant
Ashley M.
Évaluation du lieu : 1 Kennewick, WA
Sitting at the bar, yet to be serviced in a friendly manner. Ordered a hot tea and it was brought out without a cup, I’ve been sitting waiting for the cup to drink out of knowing I’ll burn my mouth if drink out of the metal mini teapot. I’ve asked three different times. Still nothing. Count of 7 minutes. Goodbye tip. You brought this upon yourself Miss Waitress.
Victor F.
Évaluation du lieu : 1 Pasco, WA
Extremely disappointing service, walked in on a not so busy evening and waiting 15 minutes to be seated and no one arrived to seat us. There was no waiters in the lobby nor was there anyone in the bar.
Hugh J.
Évaluation du lieu : 1 Woodland, CA
This place has mice according to few of the locals. I went in for a beer with my boy and the cute bar tender didn’t hit on me once.
Linda M.
Évaluation du lieu : 1 Pasco, WA
Ok we have been here for 20 minutes on a Tuesday evening, dinner time, place is not busy… manager finally came by and asked if we had ordered… she took our order and said something to the girl who was supposed to be our waitress. She came by and said«i am do sorry about that» about 3 times. Which coincidentally is the same thing she has been saying to her other customer for about 15 minutes. We will see how long it takes to get food. Another 15 minutes. Cedar Grilled Lemon Chicken… just Ok. Only thing hot is the plate… guess we won’t be back even thou we live in the neighborhood. Next time we will go down the street to Cousins.
Brent P.
Évaluation du lieu : 1 Richland, WA
Horrible food. Yuck! I don’t recommend this place to anyone. Never been a fan of applebees anyway but it was close to where I was
Jennifer C.
Évaluation du lieu : 5 Pasco, WA
Love the Bar staff! They are friendly and they get to know the customers. Now if Applebee’s would just stop messing with the menu they would be perfect!
Heather W.
Évaluation du lieu : 4 Pasco, WA
We love going here with friends for drinks and appetizers during happy hour and also with the family for lunch and dinner. You can sit in the restaurant and enjoy a dinner with family and have a night out with friends in the bar:)
Robert L.
Évaluation du lieu : 1 Pasco, WA
Service sucks! Asked for dipping sauce 4 different times and still didn’t get it! We did not get water refills until we were vigorously sucking on our empty cups trying to get our servers attention. We got a refill after asking very directly. When we asked for ranch the first time the gal who was dropping off our food rolled her eyes and didn’t say a word. RUDE!
David B.
Évaluation du lieu : 1 Saint Paul, MN
I usually avoid these jack of all trades, master of none chains. Unfortunately I was dragged here on a business lunch, because… you guessed it… nobody could decide where they wanted to eat. I imagine this type of last minute desperation is how these places stay in business. Anyway, we told them we were on a business lunch and didn’t have a ton of time. It still took around 30 minutes just to get the food. I ordered a lunch combo for $ 8 that included the Cesar Salad and the new«4-Cheese Mac & Cheese with Honey Pepper Chicken Tenders» which the staff had been raving about. It came out in borderline appetizer portions, and the mac and cheese was mostly a pile of grease with a strange tanginess to it. A TV dinner would be a generous description of the taste. I went in excited to give an old place a second chance, and I left hungry and disappointed. I guess this was my once-every-three-year reminder as to why I avoid these places at all costs.
Tony G.
Évaluation du lieu : 3 Austin, TX
We showed up here pretty late on a Saturday night, the one bad thing I’ll say is that it took them way too long to get us seated. I realize this is kind of a small thing but when you see the hostess chatting it up with some people at the table instead of getting arrangements for a table you get kind of annoyed when you sit there for 10 minutes. Other than that the experience was pretty awesome. Our waitress had a very good sense of humor, the happy hour specials were good but considering we got there with only about a half an hour till last call we were kind of annoyed at how long it’s took for us to get our first drinks. It was a very middle-of-the-road experience to me. Meh.