El Pollo Loco

This has to be one of my favorite Mexican fast food place. The chicken always tastes fresh and I have never had anything greasy here. The flavors are great and I absolutely love the chicken tostada salads with the creamy cilantro dressing. Plus the spicy avocado sauce that’s in their salsa bar is the best!
The staff is usually friendly and nice. I would recommend going here when you are craving a tostada salad or burrito.

El pollo loco– where would I be without your late night availability? Great portions. Prices aren’t bad– and you have a drive thru. I’ll be back!!!

Awesome all the time!!! Store manager Ash is a great team leader — food is always fresh and overall excellent! I eat at El Pollo Loco’s all over California and Arizona and quality IS NOT consistent but this location is one of the OUTSTANDING A++ you’ll be happy here :-)

Great food, great salsa bar, everthing is very fresh tasting, great service. And friendly staff. Eat there once a week.

Just visiting pasa Robles and saw el polo from 101 so got off the next exit to drive back to eat here. I’ve been to lot of el polo restaurants but I’ve never seen one as messy and poorly managed as this one. Garbage can left out in the lobby area, most of the tables were dirty and very bad odor. Turn off. This place needs some help

I really wish I could give them 0 stars the one is just for the review avoid this place manager is super rude and lied to me right in my face I watched her do something to my food with my own eyes then she lied about it and she rolled her eyes at me when I called her out

4 tacos with cabbage avo and salsa $ 15.00 and they were wimpy. Also our ice tea was water. No color to it at all or taste. Asked the girl and she said that’s how our tea is here. It wasn’t a few weeks ago when I had it. Not very helpful just admit your tea was out. :(

This was my first time @ El Pollo Loco. Really great food and service. We ordered 12 Piece meal with Mango Avocado Salad. Worked out perfect for a party of 3. I would highly recommend this place.

Love the ultimate bowl with lots of green sauce, the cashier was abit rude because I didn’t have a penny and she had to give .99 cents in change.

This was my first experience with El Pollo Loco and people were right, it’s just 1 notch above Taco Bell on a good day and a ½ notch better than them on a bad day. I had the experience of a good meal and a bad meal all at once.
Which doesn’t surprise me with fast food. I actually expect that and am never disappointed. I’m usually just happily surprised when it doesn’t happen.
On this particular trip, I went with a friend. Our cashier was detailed. She made certain that she got our order down correctly by asking us more specific questions about what we were ordering. We weren’t the only customer she did this for, but I appreciated it. Sometimes with fast food, ordering can be lost in translation.
We ordered 4 rice, bean and cheese burritos, 2 side orders of mashed potatoes and gravy, and 2 churros. I don’t remember what size we ordered for the burritos, but they looked like to be like a kid-​sized version of a burrito. It was small, but incredibly filling. I had one down and I was so filled that I could barely eat through the second burrito. There was just the right amount of rice and beans and the cheese was present. Not like other fast food locations where the cheese is so melted into the beans you can’t really detect it. This was gooey and wonderful.
The mashed potatoes and gravy were nothing to write home about it. I’ve made instant mash that’s tasted better than this. The gravy had no flavor. I ended up giving mine to my friend who absolutely loved it. So I guess if you’re into that kind of mashed potatoes, El Pollo Loco is your new friend.
The churros were stale. I took one bit out of it and thought I chipped my tooth. It was painful to eat. Truly an exercise for the jaw! I am however, a huge churro lover, and a very committed one and at my way into a stale churro heaven.
Would I go back? Definitely. I think next-​time I’m going to opt for a more dine-​in experience as mine was just carry out. The wait-​time to receive food at a peak hour, 5pm roughly was amazing. Although there was hardly a crowd and it was a Monday.

Just paid $ 12 for two literally wet tacos and two orders of brown guacamole. I don’t know what they did to the tacos to make them so wet, it’s gross.

REALLY? What a disappointment. The chicken was really really dry, the avocado was not ripe. It was hard and it tasted terrible.
Note to management: Most things were ok, but you seriously need to do something here about those 2 things!

Hahah This El Pollo gets so much hate! Definitely not the best one I’ve ever been too, but the grub is solid — it’s hard to beat the 3-​taco combo for $ 5.
The rotten moldy sponge smell overwhelmed us when we first walked in, but with no El Pollo in SLO, we’d already come this far and didn’t plan on backing down. The salsas were mushy and a crying baby drove us outside, but we enjoyed a pleasant meal on the outdoor picnic tables nonetheless. The soft tacos were served as small silver bullets, wadded into their tinfoil wrappers, but were tasty and came out unscathed.
Biggest highlight was fountain horchata — probably wouldn’t go out of our way again in the future, but a solid place to stop for a quick bite as you’re passing through.

Ordered the family special with enchilada and 8 pcs chicken… what a mistake! Enchiladas were dry and hard… left out all day am sure, no sauce or cheese we could see… churros also old hard had to throw away… chicken was not as fresh as it used to be. sad because it used to be a really good place to eat… not going there again. waste of money…

I used to be a fan of this place, but last time I came here I experienced such extremely rude and offensive customer service that I won’t be back until I find out that this has changed. I walked in to order and waited at the counter for several minutes, only to have one of their employees start taking someone else’s order that just walked up. I informed her that I had been standing there waiting to order for several minutes, and she rudely said «the line’s over here (which was only about three feet from where I was standing). Wow. Really? I’ll go elsewhere.

ICE in the avocado salsa?! Soggy tacos. Nice people. But not eating the food. AND please fix the black beans back to normal. Thanks.

For a fast food place it was good. The chicken was very good. The salsa and salsa verde is plentiful at the side bar.
However, the booths I went to sit at were dirty, so I picked another table and found it to be a little dirty also. I cleaned it up and sat there anyway. Other then that, it’s a fast food place with good food.

My daughter & I stopped in tonite about 8 pm to pick up a late dinner for take out on our way home. There was no line, but 2 other cars pulled up when we did, but we were 2^nd to order. There was 1 person working in the kitchen, cleaning the grills & turning the chicken. There was only 1 guy working the orders & he was also scooping the food (like beans) & filling the orders. The other 2 staff were taking a long break at the table, & one appeared to be a manager as he was telling the woman eating with him (they were in Pollo uniforms) that she needed to get someone from her large extended family to watch her kids so she could work. All the staff were hispanic. We had to wait forever to get our order filled even though the place was nearly empty. Worst service I have ever had there, & the restaurant didn’t smell good, & my daughter said it was very dirty looking. She works as a dinner server in a restaurant in SLO, so she knows what to look for.
I walked over to the salsa bar, which had food spilled everywhere, & the pico de gallo, and the other salsa were empty. The very hot & the green salsas were full.
We ordered the 8 piece family dinner. When we got home & opened the chicken my daughter was grossed out because there was a long section of backbone in our chicken parts. We are semi vegetarians, & something like that is really disgusting. Probably normal for people from some other cultures, but not us.
The BBQ beans were thick & awful! I have never liked their rice, I don’t like the type of grain size they use. I do like their grilled chicken when it is done right & their seasoning is good. A healthy option.
I think that they need to think about the impression they are giving customers by being short handed, and having the staff sit around (eating out front), & chatting about stuff while people cannot get their orders because not enough are working & the place is a dirty mess. It wasn’t busy & they should keep that salsa bar clean by checking it every few minutes during a shift & staying on top of stuff. Reading other reviews, i have got home before to discover I didn’t have any of the flour tortillas I had ordered, so I think they need to have a better manager & someone to stay on top of these people. It appeared that the acting manager (?) was too chummy with the staff & was not «managing» anything. At this point I am concerned about getting food poisoning, & I sure hope I don’t. We also got the coleslaw & it was fresh & not too sweet like it sometimes is. It tasted pretty healthy, but that depends on the hygiene of the staff.

This El Pollo Loco rocks! The service is always top notch and the food is fresh, hot and delicious. I tried their fish taco today… mucho delicious! The food here is always consistently fresh and perfectly cooked and very very good! Every time that I have been here, their staff always treats me really nice, they are courteous and helpful and very sweet! Highly recommend!

After ordering a chicken burrito, they didn’t cook the chicken very well. Parts of the meat were still quite pink. The dinning room also had several tables that were dirty and the salsa dishes were almost completely empty. Other than the friendly girl who took our order, there isn’t much of a reason to come back here.