Pep Boys

DO NOT GO HERE. I went here because it was close to where my truck broke down. Coming from a family of mechanics, we knew what my truck needed. they quoted me $ 700 so i arranged for a tow to them. ***they charge $ 100 to diagnose which is not included in the final price. Truck needed a fuel pump. only. possibly a vent valve. we knew this.
They called me the next day re-​quoting me $ 1400.. Probably knowing it would be extremely difficult and time consuming to call a tow truck to tow me back out of pep boys. so I had to chalk up the $ 100. I paid a tow anyway. got my truck fixed for $ 850 somewhere else for fuel pump and some other part other than a vent valve. not very friendly either.
Just don’t go here for service. supplies maybe.

Saw their advertisement for «buy 3, get 1 free» and decided to give them a try. Walked up to the service counter and was completely ignored by two employees (male) talking to each other.
I waited 5 minutes then walked out.
I will not be returning.

I usually hate having to go and leave my car to get fixed or have any work done on it. But when i come here I am usually greeted by a smiling and sweet young lady, Kaitlin (think that’s how she spells it). My repairs and maintenance are done as quickly as possible and never with added costs unless told what they would be and asked if I wanted to do it. I have a Pepboys closer to me but i go here and will keep going there.

Today was my second time coming to this Pep Boys. The same two reps in the Service and tire center, they are not friendly at all. Customer greets them and it’s like (OMG go away look). They just seem so unapproachable. Even the Pep Boys that I went to in the Bronx had better attitudes. We have bad days but when you working with the public I least look them in the face and greet them.

Ooooff.
Steer clear of this place.
Service center: I tried out twice in the past. Once my own vehicle, another with my fathers. Both times I’ve wasted hours of my life sitting in that place.
Parts department: Complete joke. Nobody has any clue as to what you’re looking for even when you’re basically sitting there with an Owners Repair Manual open, pointing at the part you need with a laser pointer. And when you do finally get the «correct part». you actually have to make sure its the correct part. Yeah, the box/​part number may be right. but inside could be the completely wrong part!!!
Retail: there is never any help… when there is, they too are uneducated when asking where things are. You could ask for Blinker fluid and they will direct you in a random isle where they think it may be.

I wish I could give no stars. I’ve ATTEMPTED to get my oil changed at the Patchogue location twice now. The first time I made an appointment, showed up and they said it would be a two hour wait… what’s the point of making an appointment? I took my car to the same company in Centereach and had a MUCH more positive experience. I live a lot closer to Patchogue, so I decided to give them a second chance about a week ago. Einsteins definition of insanity is to keep trying the same thing over and over again and expecting different results… and this idea applied better to my experience than Id have liked it to. Anyway… I get to Patchogue Pep Boys with my son in his stroller, and ask for an inspection. A blonde haired young man took my phone number and found my information and a girl logged my car in and took my keys. She asked if I was staying or dropping it off… I said staying but going to walk (within the same little shopping square) to get my kid some food. She said it’d be 1 ½ hours and gave me a ticket. It was to be a day driven by Murphy’s Law…
I returned to Pep Boys 2 ½ hours later, expecting my car to be ready. I walked in, and saw about 5 of the mechanic workers standing at the front counter munching on food and b. s-​ing. The girl who told me 1 ½ hours quickly left the room and 3 others followed. I asked the blonde guy if my car was done and he said mind was next in line… WTF?! I was so Annoyed but didn’t want to piss off people working on my car. I waited another 30 min then asked how much longer… he said an hour… I almost took it, but came to my senses and decided to get the heck out of this joke of a repair shop. The fastest they’d worked all day was when the blonde guy, almost happily, handed me my keys when I said I was leaving. All together I wait 3 hours and 15 minutes for a job I was told would be1 ½ hours. This place is a sad excuse for a repair shop and should either fire everyone that works in the repairs dept. Or shut it down all together and stick to selling merchandise and parts. Shame on whoever runs this dump. I will never bring my car there and I will tell friends and family to never go there…

My email to Pep Boys Corporate:
I am once again extremely disgusted with your lack of customer service. You have a petty child in charge of your service department by the name of Katelyn Lacara. I had issues with her when she was a rebellious angry young adult and she still seems to be one.
I brought my tire in for a repair at 9am and explained the urgency in getting it repaired as soon as possible. I was assured it would be taken care of before I got off of work so I could head straight to school, well when I got there 6 hours later, the car was still in the same spot with the same flat. I had the spare ready to go in the back seat, I just needed someone to change it and was willing to pay for this.
Your employee Katie proceeded to hide my paperwork and never bothered to enter my info into the computer so when I got there 6 hours later, no one knew what I was talking about and she ran out the door into the garage when she saw me coming.
This is the 3^rd, (THIRD) time I’ve had issues like this with her. I don’t know why you insist on having this unprofessional person who knows nothing about cars working the service desk. There are plenty of people who would be much more professional, knowledgeable, and grateful for a job.
I will say your employee Chris was very helpful, patient and kind. He is someone who knows customer service and cars. Perhaps HE should be the manager?

Gd job guys

Made an appointment for an oil change and it’s been almost 3 hours yet my car still isn’t ready yet. This place has the slowest service ever. I will not be returning in the future… Do yourself a favor and go somewhere else that doesn’t require you to spend hours of your life waiting for a 15min oil change.

After having issues with independently owned shops I started using Pep Boys since they’d be corporately responsible if they screwed up and I can say they’ve always done a good job, have never tried to sell me unnecessary repairs, fix my flats and rotate my tires for free, and are very good with communicating updates. I’ve been a frequent customer since 2008.

I’m sitting in here as we speak. Still waiting for my car. Four hours later. Came in to get two tires changed. They told me it was going to take up to 2 hours. 3 hours in I asked how much longer it would take. They told me they were balancing my tires and I should be done shortly. Then a half hour later I’m called up, and asked if I wanted a cheaper set of tires, or if I wanted to stick with the original ones I had asked for. I appreciated the option, but that means the new tires weren’t even on yet! And does it really take three hours to take off two tires? I’m so fed up with this place.
In my four hours of being here I also witnessed two employees have a verbal altercation. There is one female employee who is wonderful at her job and it seems like she’s doing everything. She did apologize for the wait and gave me 10% off. But still, they are all lucky I’m a patient person. But not patient enough to come back here.

I went in to pep boys with a flat tire. I had stopped after getting a flat tire and had gotten AAA to replace it with the spare. Pep boys told me that it was in the wall, where the flat could not be fixed and I must buy a new tire.
Now the curious thing was, I had this happen to me once before and Pep boys had told me the same thing, and the same thing had happened to my dad too. There was another person with a flat tire and she was being told that it was not possible to fix the tire and she had to buy a new one. I thought it was really unlikely that every flat tire had a hole in the wall, so I asked them to put the spare back on and went to another shop. The second shop fixed the tire without any questions or comments and I drove over 10k miles on it without any issues.
So in my opinion they are liars or really incompetent. I suggest finding someone else.

Just horrible. Three times I’ve set an appointment online, only to bring it even earlier and made to wait hours past my appointment time for them to even bring the car in. Not even a courtesy notification to say they’re running behind. Manager was horrible when I complained to her, actually getting defensive. Never had anything but problems and bad service here on multiple occasions. I will never, ever, ever go back and will make sure none of my friends or coworkers do, either.

The employees in this store seem bothered that the customer is choosing to spend their hard earned money there! I asked to have my washer fluid topped off with my oil change and that was NOT done and neither was air put into a tire that needed it!
Don’t waste your time or money in this store they don’t appreciate the customers or give quality service!

I came here with the lowest expectations for the quality of service given the preceding reviews and the general reputation per word of mouth, armed with a Rewards Card hoping that the issue with low tire pressure would indeed be just a flat and would thus be covered at no cost. I lucked out and they completed the repair gratis within 20 minutes (there was someone ahead of me) and sent me on my way with the corresponding paperwork. Can’t complain about this experience at all, aside from the lack of amenities in the waiting area (just a tiny square sequestered underneath a very loud TV).

Way to slow.
Bring your business elsewhere, it is not appreciated here.

My son bought parts for his vehicle to replace brakes, calipers, rotors. The idiot who waited on him sold him all the wrong parts. My son didn’t find out they were wrong until he had he vehicle apart in the driveway. Also, one of the rotors was used (rusted and beat up). My son had to go to the Auto Zone in Shirley in my vehicle to get the correct parts. When he took the wrong parts back to Pep Boys, they gave him a hard time about returning them and the sales boy was really nasty. Don’t patronize this store. They are jerks and idiots and don’t deserve the business. Plus they rip you off with used goods!!!

Ah, Pep Boys! My son goes there. I have stopped in myself. I cld days in advance knowing that a Sun. might be rather slow on service. 8÷15÷10. I was having an inspection & brakes but cld the day bef. to cancel the inspection which should have left even more time for the brakes. I dropped the car at 9:20 AM, told them I would wait, and here is my cell. I went to Starbucks in the same mall, within shouting dist., & waited. I returned as it approached four hours of waiting & a chat w/​friends. The man behind the counter says, «Your car is on a test drive.» (Big olé smile across his face.) A half hr. more & I approach the lady behind the counter. I am ticked. (It is as rare as hens teeth for me to get ticked.) I wouldn’t even say I was angry… I would call it feeling taken & made to be a fool. I told her that I didn’t appreciate being lied to, that I am not blaming her, but I should not have been told the car was done & being test driven. She apologies, saying she had to leave the desk due to someone being ill, (What does that have to do with my car repair?) and the liar approaches & apologized. He made a mistake. His mistake was to lie to me. I said, I want a discount & let me know when I can get out of here? (The liar offered10% off. Yawn.) She walks to the bay & as she does I look into the bay and see my car up and wheels off. They had pulled the car in when I first entered aft. the nearly four hour wait. I just knew it. She says, «45 min. more». I said, «Put the tires back on the car. I am leaving. It would be insane to wait over five hr for brakes.» Mechanic briskly walks through the door with my key & shoots me a look of, I spit on your grave. I gave him my red faced, glassy eyed stare of woman who would drive a dead body around in car trunk of her car for a week. A quick check told me that I could take him on the adrenaline surge & I body build. We are abt. the same build. Sure, step up, dude. I will never darken their greasy door again even if I have to pull the tires & replace the brakes my own damned self. Play me for a fool will ya, why I outta…