McDonald’s

For a McDonald’s, it’s the best of its kind. Five stars for the great morning service. If you’re looking for the French laundry this probably isn’t the place. — I don’t always eat McDonald’s but when I do, I eat Lakeville McDonald’s. Keep up the great service and excellent management!

I have come to believe that McDonalds no longer cares about customer service. Today has me boiling mad. I pulled into the drive thru and ordered two vanilla cones. There were about 6 cars in front of me, but none behind. They took my order, and I patiently waited in line for over 15 minutes to get to the payment window. Once there, I was told they were out of ice cream. Had they mentioned that when I ordered it, I could have backed out, but instead wasted almost 20 minutes of my valuable time. The man that advised me they were out of ice cream did not apologize, or offer me a McBuck for a cone on them next time, nothing. I commented as to why he didn’t tell me sooner or have a sign, and he said he was just told. Since it was the lunch hour, I would think the Manager could have and should have notified their employees that something was out of stock or the machine was broken and a sign could have been put on the menu board. Bad enough to waste my time, but worse to not even feel bad or say you are sorry. Such poor customer service I wonder if corporate knew what was going on and the kind of customer service being received if that wouldn’t prompt some re-​training. So I write this with the thought that nothing will come of it because I believe that McDonalds does not care one bit about their customer.