Buffalo Wild Wings

I went here with my sister and her friend so we could enjoy some nice wings.
The staff was very friendly, but seemed out of their zone at times. The waiters/​waitresses here are good at making sure that your order is just the way you like it, but don’t check by your table often.
The wings were delicious and the mac n cheese they had was very creamy and tasted like Panera’s! No complaints about the food.
The issue I faced that made my rating go down to three stars is that I wanted to pay ~13 dollars in cash and then the rest on the credit card and when the server took both of them, she came back and took the 13 dollars as the tip and put everything on the card. This made me very upset due to the fact that the staff here are so desperate for tips that they don’t even consider how to ring out a check properly. I didn’t want to question what she did because it would be rude to take back the money that she already perceived as a tip, so I let it go because she did a good job serving and I can be generous sometimes.
I am still leaving this review at a 3 star because I have been here with my mom and we had to deal with absent staff and unresponsive assistance.

I’ve been here a few times for food and drinks. Staff is friendly and fast. Food is good and the prices are ok. Can watch all the sport games here.

Recently went in there our server he kept trying to hit on my girlfriend by initiating that he would pick up the tab because I neglected to bring my wallet one time thinking that he was a big man because he was able to pick up a $ 23 tab.

The last few times we went, we were disappointed. The food quality has gone down and our orders came out wrong. Plus, they always seem short staffed and unorganized. Tables were left cluttered and uncleaned for extended periods of time. We ordered a burger and the ketchup bottles were empty. They clearly need to make some changes to keep the standards that we were accustomed to at Buffalo Wild Wings.

Though I probably won’t be going back to this store, the GM was really nice and professional, called me a few days later and sent me a $ 50 gift certificate. At least he’s trying to make it better.

Absolutely terrible! We arrived and stood 8 minutes before anyone acknowledged us to seat us. Four staff members even looked right at us and said nothing. Then they seat us in a corner where the overhead lighting had a burnt out bulb. Had read the menu via my cell phone flashlight. We ordered appetizers. Well our food came first THEN our appetizers with a lame sorry by the waiter. No offer for a discount or anything. When the check came there seemed to be a rush to bus the table while we were still sitting there. Then i look across the dining room and see a trash can on top of a table while waitress is clearing table that diners are still sitting at! Oh and the volume of the TV was way too loud. Only positive was the drink refills

Went in with my husband and son. Parking was difficult to find so we expected the place would be packed but they were not. We were greeted and seated immediately and had our drinks on the table shortly after we ordered them. I got my son the chicken tenders and fries. I had a chicken wrap with mild sauce and ranch my husband got a medium size traditional wings. It took a bit longer then should have for our food to come but the waitress acknowledged it, which I can appreciate. The food was ok, nothing spectacular but far from terrible.

Received a gift card and held it long enough before I decided to burn it. I’m not sure why I am bothering to review since they are OK with their overpriced fast food, a cheesy sports theme gone old and a mixed drinks with minimal alcohol in their mixed drinks.
With a below 20% tip you can expect to pay $ 40 for one beer, one mixed drink, one wrap and fries and 12 wings. All sub par over processed food.
2 stars because the hostesses were nice but that is it. I’m ready for this chain to go away.

The hostess was extremely nice, and we were greeted immediately. They offer complimentary tablets to the kids. That definitely explains why we saw a ton of families with little ones. I’m not a big wing fan so I appreciate that they serve a great burger. I also recommend the soft pretzels as an appetizer.

Ridiculously bad service! I had to ask numerous times to get any service, then they served my 15 month old spoiled milk! When I showed them and brought it to the waitresses attention she said «oh yeah, that’s bad» but then just took it away but did not even bring my daughter a different drink (not even a glass of water that I asked for 3 times) and did not even apologize! Horrible-​I will NEVER go back!

Quick dinner! Thursday is $ 0.60 boneless night so it was busy. Ordered a burger and didn’t specify blu cheese crumbles vs blu cheese sauce. My fault, but our server Kory took it off the check since I didn’t eat it. Didn’t have to ask, he offered! Love excellent service.

Whoever answered the phone when I called for a carry out order this evening doesn’t know how to talk to/​handle customers. Food is hit or miss, and I’ll definitely still eat here because it hits the spot sometimes, but my gosh, b dubs needs to step up their customer service game. When I asked the girl a question about the menu that she didn’t now how to answer, I asked if she can see if someone else might know. Well, she didn’t put me on hold so I can hear her conversation with who I assume was (but hope wasn’t) a manager (who also didn’t know or didn’t feel like answering) and was just incredibly rude like sorry for asking a question dude chill
In their defense, I called the b dubs in Shorewood first, and that was just awful. Maybe the same regional manager or something? Both locations seem to have a problem with girls with total ‘tudes.

I mean, the LEAST they can do is thoroughly cook their wings. I’ve unfortunately gotten food poisoning from here TWICE! And I absolutely love wings & beer :(Just never again from bdubs.

Another bww visit! Our server Erin was prompt friendly and was having a nice time while taking care of her station. We will definitely request her on our next visit.
Food was hot and tasty..

I was having a perfectly fine time at this restaurant, I was about to pay my bill and leave when the manager approached my table and informed me that it was corporate policy not to allow me to use my e-​cig in their establishment. I don’t know the reason for this policy but I assume that that was that they don’t want to encourage children to start using e-​vapor. However this place has no problem allowing kids to sit in the bar area (this is where I was sitting) where they are seeing examples of adults drinking to excess and then get in their cars to drive home. Hypocrites have no place in my life and I won’t being going back to Buffalo Wild Wings ever again.

Service is awful. We sat at table for 20 minutes. The waiter came and took our drink order and 15 minutes later he never returned and we walked out. AWFUL service! I will never go there again.

Called and ordered wings for pick up, brought them back home, ordered 10 spicy garlic and 10 medium both boneless, I ate the spicy garlic boneless wings first, I’m pretty sure they were either sitting for a while or old, they were really hard and not good like they usually are. This is the first issue I have had with this location. Kind of worried about how the medium ones are going to be.

Too bad you have to give at least one star. Zero is more appropriate.
A team of boys coming in to celebrate a sports championship was greeted first with a 20 minute wait to be seated. The hostess spent half that time talking the moms into having the group sit in the bar area.
Once (eventually) seated, the bartender/​server came over to explain how he couldn’t handle us all at once — because some of us were seated in his section, and some not (gee, wonder why, oh because the hostess insisted we all sit in the bar area with not enough space to handle us all).
On at least 3 occasions, the bartender/​server came over to tell us how difficult it would be for him to handle us.
Well — — TWO HOURS LATER — we STILL have a team of hungry boys. No food!
Upon explaining this to the manager, HE at least was accommodating enough to apologize and say the bill was on BDUBs Plainfield. That’s a nice gesture, and we all appreciated the effort.
But all for naught. Please, don’t add insult to injury by bringing out STONE COLD FOOD! Trying to make it up to us with apologies and a tab covered by the house is great. But then serving cold food, well, that pretty much negates the whole thing.
Yep, a two hour wait for whining from the bartender/​server (who’s apparent injury was inflicted upon him by the hostess) and cold food.
Never again. Plainfield’s REGIONAL MANAGER should step in and reconfigure. What a shame. The restaurant lost AT LEAST a $ 600 tab, plus tips, and all of our future business, PLUS got this glowing review on Unilocal.
Well done.

Bdubs is a cool place to eat, hang out, have drinks, play Buzztime and watch games. Just don’t choose the Plainfield location.
We took our son to the Plainfield location last night for his birthday. Unlike other Bdub locations, they do not have the new Buzztime pads, our waitress had severe ADD and screwed up four of the five orders, but the worst was her idea of treating our 6yr old to a birthday surprise.
My folks arrived prior to us and told the waitress that our son was celebrating his birthday. I can’t tell you the number of times I’ve been at a Bdubs when the staff has come out and sang to the person celebrating, especially if it’s a child. So when the waitress took my order, I leaned over to quietly tell her that our son was celebrating his birthday. Before I could ask if they’d sing to him, she cut me off and told me she had already been informed. Alright, great.
After dinner her idea of ‘celebrating’ was not to sing or ask someone else on staff to sing to our son at the table, but instead to bring out a brownie & ice cream desert, which we did not order and were charged for! That was it!
We go to a lot of Bdubs locations and have enjoyed all of them except Plainfield. I’ve had the misfortune of having to go to this location twice now, due to the proximity of my parents home, only. I’d rather eat a bucket of horsesh*t than go back here. Bdubs Plainfield is the bottom feeder of company.

Never had a single problem here. We use the take-​out service occasionally, and you can call ahead. They are always really accurate with wait times for take-​out orders (usually 10 – 15 minutes).
Favorites here are the boneless parmesan garlic and Carribean jerk wings, beer battered onion rings, chicken wraps and mozzarella sticks. For real, yes, mozzarella sticks. They are better than any other fast food/​fast sit-​down I’ve had. Some bars can be tough competition.
I don’t like bone-​in wings. So I’m also a huge fan of the 60 cent boneless wings on Thursdays. Most of the time I want BWW, I have to think, «what day is it?» Even though I always opt for the same flavors, I can appreciate the variety in flavor and spice. Honey BBQ for the kids, and Blazin’ for the tough guy proving himself to his buddies after losing a bet.
There is a sizeable patio area, but there’s nothing scenic about the parking lot or Route 59.
Great for a meet-​up with friends, to watch a game, bring take out home, or even a first date.