Carkner’s Family Vision Care

Jeff and his staff are great. I bought my new glasses from them recently and I’ve very happy with them. Highly recommend!

I have been coming to Carkner’s Family Vision Care for years now and have always had a pleasant experience. The staff is wonderful and Dr. Jeff Carkner is a true professional. If you need new glasses, contact lenses or just an eye exam, this is the place to go!

Keeping me current with ²⁰⁄₂₀ vision!!! Yeah!!! Dr. Jeff Carkner makes my eye exams a breeze. Great staff, too.

Have been a patient of Dr. Jeff for years and I’ve always been very happy with his work and the work of his staff. They’ve always been responsive to phone or email contacts, have a good turnaround time on orders, and will generally be able to get me in on fairly short notice. I’d recommend this place to anyone.

This place is awful. Poor service. In-​exact orders and I question the medical advice from dr. Jeff. I keep giving them second chances but everything they do for me (diagnose dry eyes, contact fitting, contact ordering) has been screwed up. Stay away and find a better doc. I posted a bunch of «tips» instead of a review– look there for more info on specific instances with this doctor and his staff.
Edit: I’m adding my «tips» here so that users who aren’t logged in to
can see all of the Carkner’s issues. I go to the Tualatin location.
Their office staff is lacking in helpfulness— one time when my contact order was misplaced and they had told me they would be delivered next-​day air (but they didn’t arrive) the office lady said she could bring them to my workplace. I specifically asked her to wait in the lobby and call me to meet her, but instead she barged right into our front office and talked with my workplaces front desk which isn’t client-​facing and it’s against the works rules to have something like that happen.
The doctor posts his schedule (including name, dob, diagnosis, phone number and address) on the paper towel holder where patients take out their contacts. I told him that was a violation of HIPPA and he said «that’s a stupid rule». They leave their computer unlocked when they leave the patient in the exam room. If you need to steal PHI, this is the place to go!
The people here seem nice, but they screw up over and over again. I’ve stuck with them in order to diagnose a dry– eye issue, but I’ve had enough! Every contact order I have placed (4 over the past 1.5 years) has been screwed up and delayed. The last set of contacts I ordered was for a 6– month supply and they sent a 3-​month supply. They told me they fixed the problem and re-​sent the contacts, but now I have a years worth for my left eye and none for my right eye.
The insurance lady is cranky and when the regular admin assistant was out of the office, she complained when she had to help me schedule an appointment and even have me the wrong information about paying for shipping. The doctor «Jeff» seems like a nice guy but he doesn’t seem too concerned about my eye issues and I had to follow up a bunch if times before he diagnosed me with dry eyes and prescribed a medicine that finally worked. If he had listened the first time, we would have got it.
he people here seem nice, but they screw up over and over again. I’ve stuck with them in order to diagnose a dry– eye issue, but I’ve had enough! Every contact order I have placed (4 over the past 1.5 years) has been screwed up and delayed. The last set of contacts I ordered was for a 6– month supply and they sent a 3-​month supply. They told me they fixed the problem and re-​sent the contacts, but now I have a years worth for my left eye and none for my right eye.
Long and the short of it: they mess up nearly everything, over and over again! The latest trouble I have now is that they’re billing me for an appointment that happened 9 months ago. I called Aetna, who seems reasonable over the phone, but the medical biller at Carkner’s said they never received a denial and she never called Aetna to follow-​up with them. I’m stuck with a bill that is too old to submit to Aenta now! When I tried to get them to send my records elsewhere they refused to do so until I pay my bill. I don’t want to pay (~160 $) because I’m certain I’ll never see that money again if Aetna pays (once my referral is in place). Always pre-​authorize!

This family business is great in so many ways.
1. New technology mixed with great customer service.
2. Quick turn-​around on services, my contacts arrived in one day!
3. Great selection of glasses, I got new titanium frames.
4. A good selection of services for all ages. Young and older docs from the one family make for a good experience for all.

Nice staff, positive experience, but VERY, VERY expensive. I feel it is a bit of a swindle to not disclose pricing for anything until you are done. I got an eye exam (I have ²⁰⁄₂₀ vision) and a pair of NIKE sunglasses for $ 500! A pair of $ 20 Fred Meyer specials would be just as good. Buyer Beware!

Based on my interactions with an employee that handles claims, I would NEVER use this companys services. Extremely rude and unhelpful. Too many other options out there to settle for such bad customer service.

while the people here are well-​intentioned, the service was unsatisfactory. Three pairs of glasses had to be returned because of laboratory errors. Another pair of glasses was said to be mailed but was found a week later on the floor or some much place. I’ve worn glasses for decades but have never experienced such difficulty trying to get a decent pair of progressives without lab mistakes (improper RX, improper edging, wrong tint, etc). My latest email asking for a record was ignored. My partner also had problems with his glasses that they made.

Very basic treatment, doesn’t go ever and beyond.

I went to Carkner’s Family Vision Care because of three reasons, 1) the office is near my home, 2) they took my insurance, and 3) they have been in business for nearly 60 years!!!
I was not disappointed. Dr. Dave is awesome. He transitioned me from gas permeable contact lenses to soft lenses… something I needed to do for years, but had not found the right doctor to work with to do this. I am so glad Dr. Dave was the doctor to help me, and I am sooo much happier with my new lenses! They also have an optometry section inside their office there. They have a nice selection of frames (although I just kept my old frames and got new lenses for them). The whole staff at CFVC is top-​notch, so knowledgeable and service-​oriented too. It was clear they all actually communicate with each other and that the place runs smoothly. My husband just saw Dr. Jeff there and was very happy with his experience as well.
Check them out — they are kind of tucked away on a smaller street, but they are just off Broadway and right near the Starbucks in Hollywood.