Ramada Portland – Airport

This place is run by a bunch of idiots. My office manager made a three week reservation for two rooms and spoke to a manager about it. When we showed up they said we had a 10 day reservation but could extend it. On my room I was able to extend to over 3 weeks but our coworkers are getting kicked out after two. The front desk called the general manager who both seemed to have an attitude and even though they are letting me stay my full reservation they’re still kicking my coworkers out because «there’s nothing we can do». Also the place looks like it hasn’t been worked on since the 80’s and the room A/​C barely even works. The shower is crap and the entire bathroom is basically falling apart. The keys fade and stop working after two or three days and you get attitude from anyone who works at the front desk.

Wish I could give zero.
They charged me a deposit in addition to my valid credit card payment.
Everything was just dingy and sort of broken in my room. Rotten food in the mini fridge, coffee pot had coffee still in it.
Booked a non smoking room, they only had smoking. Would not change my room type.
And it’s a seven day turn around on getting your deposit back. Not to mention there isn’t 150 dollars worth of stuff to break in the room to begin with.
Lots of signs about how marijuana is prohibited, but the hall I stayed in smelled like a dead skunk from all the pot smoke for both days I was there.
Front desk didn’t really seem like they wanted to be there, it’s the worst hotel I’ve stayed at in a long time and I travel for a living. Do not recommend.

WORST HOTEL EVER! Hard to tell where to start. «Park and Fly» means parking in a dark pothole studded parking lot, far away from the hotel. Handicapped? Too bad. Front desk people rude. My room? No heat (it was snowing outside), TV didn’t work (front desk no help), 4 of 5 bulbs in bathroom burned out. Ice machine broken. Shower didn’t turn on. And my sheets were DIRTY, Black hair, shoe prints, and dirt. I am blonde. Called for housekeeping. never showed up. Next morning, waited for shuttle, receptionist talking to her boyfriend laughing about people complaining. I paid a good amount of $ for the equivalent of camping. I gave 1 star because I had to.

Stayed for the park and fly deal.
Was priced great and we were there less than 8hrs.
Hotel itself is kinda yucky.
Dingy and dirty.
We were flying out early the next morning and the shuttle service was full for the time we needed to leave so we had to leave even earlier.. Kinda sucked. But it’s first come first serve so my fault.
Checking in there was a man talking to a police officer in the lobby too. Apparently he returned from a trip and his car was gone!
The front desk clerk told us the «safest» place to park.
Be sure to inquire if your park and flying

The worst Ramada and possibly the worst hotel I have stayed in. Smells all over. Front desk is small and cramped. Restaurant seems to be always closed. Rooms are dirty and smelly. Shower floods the bathroom. Staff is not helpful.
Our flight from Florida didn’t sell food. When we got to Ramada front desk gave us delivery food numbers that didn’t work. All restaurants were closed so we starved all day and were too tired to drive around took ng for 24 hour places. We went to bed hungry. Shuttle driver was reluctant to help with our bags. My 80 year old mom lifted her own bags
Stay away. Go to red Lion next door instead

This a call for help for the Ramada Inn near PDX airport. Please, please corporate Ramada personnel READ the reviews people have written because all the complaints are very similar. This location is bringing shame to your companies name. Tried checking in only to discover we were booked in a smoking room instead of the non-​smoking we had requested. We made an attempt with the manager on duty to make a change, which to be honest can’t be that difficult at 11:00pm at night and we were the only ones standing in the lobby. They had availability but refused to move us because we had booked through a third party company; Orbitz to be exact. We contacted Orbitz because apparently this was the only way to get this resolved according to the staff here. Unfortunately, Orbitz had no luck because once again… «it’s our policy here». I witnessed the entire phone conversation when the manager on duty told Orbitz customer service that they could also not give us a refund because wait for it, «it’s our policy»… WHEN THERE WAS NO REQUEST FOR A REFUND. I have no blame on Orbitz, only the manager here. Which by the way, it doesn’t seem to matter who you get. Everyone here on staff is unwilling to actually be hospitable in the fricking hospitality business! (check out the other reviews; same complaints just different managers… Alma, David, and James. Sorry but gotta call you out here).
It was late and we were tired from a long day of traveling. We had a flight at 6:55am so it’s not like we were staying late. Out by 5:00am and you can’t accommodate our request for a 6 hour stay in a non-​smoking room? Even after you were told that my girlfriend can’t stay in a smokers room because of respiratory issues. We ended up saying screw it and booking another room that was non-​smoking.
If you decide on staying here, make sure you check out the beds for uncleanliness.
Shout out to our shuttle bus driver because you’re the only one that deserves a star here. Short blonde lady running the shuttle and witnessed her hustling to help someone jump start their car in between routes.
RAMADA INN PLEASE! Take away ownership from whom ever owns this location. They’re making your name look bad, they don’t give a damn, they’re putting people’s lives at risk, and… they just don’t give a damn!

STOP WHAT YOU’RE DOING. DO NOT BOOK HERE. RUN AWAY. FAST.
If I could give this place zero stars, I seriously would. Maybe even negative stars.
We needed to stay here for 7 hours one night, on a layover. We booked thru Orbitz. Apparently, we accidentally booked a smoking room. (I am heavily allergic and sensitive to cigarette smoke.) We didn’t realize Orbitz put us in a smoking room until we were checking in. The manager on duty, David, told us there was nothing he could do on a «non-​refundable, non-​changeable reservation.» And that we needed to call Orbitz to fix the issue.
We were on the phone with Orbits while they called David to confirm there was vacancy to change our room. David was yelling at the poor Orbitz customer service rep about «hotel policy of no refunds.» Yet all she was asking about was vacancy. I had to walk over to explain to him.
Orbitz, unfortunately, could not change our reservation.
All I wanted was a non-​smoking room. I don’t understand what’s so difficult about that… it’s a room to room change. David said it would cause their system to overbook for the night. Mind you, there was 10 PM at night for the NIGHT WE ARE STAYING. …really now, overbook?
David said the only way to put me in a non-​smoking room was booking a separate room at an additional cost.
I asked for the name and business card of the manager I can call; he did not provide me with one.
I asked if they knew about their Unilocal reviews. David said yes. I asked if they were even interested in changing it. David’s response «It’s hotel policy. I just follow it.»
Oh boy.
I travel A LOT and have stayed at many places — hotels, motels, Bed and Breakfasts, AirBnBs… you name it. This is by far and easily the WORST experience ever.
DO NOT STAY HERE. Customer service is terrible. Accommodations are terrible. Pay a little more and stay elsewhere.
If it wasn’t 10 pm on the night of our travel, with us having a 630 flight to catch the next morning, I would have rebooked elsewhere too.
UPDATE: found a stain on the pillows. UHM GROSS

Where do I even start? I will make easy if you’re in a hurry and have not read the rest of the very accurate (1 star) reviews, this place is an epic shit hole hole of astronomical proportions in every conceivable, and some inconceivable ways. If your a details person, read on.
We booked this craptastic turd fest of a hotel through Hotwire, who tricked us in to thinking there was a possibility that we would not die of hepatitis by being in the parking lot of this place (wrong, I am dead as I write this, can’t go to the light until I share our experience). My mother, who is in her 60’s managed, by some sick miracle of an unfair universe, to figure out the Internet just enough to subject herself to this horror show. However, being that she is not all that tech, Internet savvy she did not know she had to specify non smoking (that’s right, if left to assume, they assume you would like to sleep in a dirty ash tray). My mother has allergies and sometimes severe asthma, this could literally potentially kill her, hell, if I put on too much deodorant it almost kills her. She called and asked to switch, no. Asked to speak to a manager, none on duty. So I called, explained that she may well die in their room, I got the feeling that’s not such a rare occurrence at this rat trap, and that they didn’t care then and don’t care this time. They said it was booked through Hotwire, so they can’t make changes, even if someone is going to die, it’s that serious. This message was delivered very rudely, in case you had not inferred that. Our conversation did not go well.
So when we pulled up to Motel Sick and went to the front desk we explained, in person, as my mom was already weazing and on the verge of an asthma attack, that my mom could be dead in the morning. They still didn’t care. I asked if the hotel was booked up for the night they said no, I asked if they anticipated having no vacancies, they said no. I asked one more time if they could do me a favor and not kill my mom by putting her in a room that would likely not be rented, that was nonsmoking and (hopefully) less potentially lethal. They said no. We had no choice and no money so we walked, and walked, and walked to the VERY LAST ROOM in the smoking section. My mom was actually having an asthma attack from the smell in the hallway, had to break out the inhaler.
Here is where the story takes an interesting turn. My mom, being the wiley minx that she is, starts ripping the sheets off the bed, telling me that if she finds a single urine stain (seems likely) she will request a new room. And she will continue to do so (and will probably successfully find stains) until she gets a non smoking room (where she will ignore the stains). Well guess what, she struck gold! Like golden shower gold m, like someone recently had one. Vindicated my mom called the front desk, two ladies came down to the room. I met them in the hall and told them that we found a giant pee stain in the bed, explained again that this smoke could kill my mom and requested a nonsmoking room, to which they replied no, it was just out of their hands. Then they saw the stain. The size of a small child and very evidently urine. Suddenly their options opened up. Suddenly they were saying things like «you know what, we are going to help you out.» And «we just want you to have a safe stay». So it only took a ridiculous amount of some strangers bodily fluids to get a shred of customer service. Obviously it wasn’t enough. So please, if you are on Hotwire and see a two star hotel for $ 75 a night near the Portland airport, save yourself frustration, and vaccinations, and pay a little more for a better place. Take a look at the picture for proof.

We arrived here at about 11pm and needed to wake up at 3:30am. I booked our room here for the Park & Fly program, you really can’t beat their price, I did allot of research and they are the cheapest. I entered to check in and was waiting in line behind a lady who said they stay there all the time. As I was checking in a couple charged thru the doors saying they just got back and their car was stolen from the parking lot. (Obviously they used the Park & Fly.) The room was very basic, old, outdated, not the best. My BF and I just realized BOTH of us stood on the outer edges of the tub while in the shower because if you stood in the regular standing spot, it felt so soggy we thought we’d fall thru to the room below us! The shower curtain bar also had been removed and put back up at least 5 times.
The wake up call was on time and so was the shuttle to the airport. The return shuttle at the airport to take us back to our car at the hotel (which was STILL there) also was on time. If you use this place like we did, a place to sleep and park your car for a good deal, then it works. Don’t expect anything fancy, and don’t leave any valuables in your car in plain sight. I actually would stay here again for the Park & Fly just because the price is so good.

This is a slum.
We couldn’t believe a hotel could be so grotty, the reviews seemed so harsh. People can be grumpy and spoiled.
But they are dead accurate. It is frightening to me that it be legal to allow people to sleep here.
Dirty. Dirty. Dirty.

If I could give this Ramada Inn Zero stars I would.
We did a late checkin (1am!) and got assigned a smoker room. When we went back to the front to ask Alma for a room swap, she was unapologetic and told is that we would have to call the third party that booked our room to change it. Our reservation didn’t even indicate that we chose a smoker room. She made us feel like it was our fault when in actuality, we were never given a choice. We were only staying until 7am and felt like she could have done a better job accommodating us! We didn’t even get the requested shuttle to pick us up at the airport and had to pay for a cab– least she could do was switch our room.

Do not book online.
Desk clerks, management and the entire chain of command at this rundown, threadbare hotel next to the glamourous UPS distribution center are powerless to make changes to your reservation if you book through their website. We checked non-​smoking rooms, but since this is still the 60’s, there was a smoking room and somehow we were forced to stay in it. There was no sympathy, no willingness to try and find another room, though there seemed to be rooms available, and no apologies.
You get what you pay for, and sometimes it’s not worth even that.

Gross. My friend put me up here. Don’t want to look a gift horse in the mouth but this was the grossest hotel I’ve ever stayed at. I rather would have slept on a friends floor. My room smelled like urine and cigarettes.
It’s not near anything. It’s desolate. In an industrial area.
Everything feels dirty. I need to go take 40 showers.

Evidently this location was heavily booked for a Friday night which may or may not be typical, though based on our experience, the only reason it was heavily booked was because it was by the airport. It certainly wasn’t for the comfort level. Staff at the front desk were friendly but when we inquired for more pillows from the housekeeping desk after we checked in, we were advised they had no extras to distribute. One of the entrances they told us to use to get to our room was malfunctioning, as in the card readers would not work to allow entrance to that area, so patrons had to go up an exterior staircase, enter that way, walk all the way down the hall, down the stairs, then back towards the entrance to let in the rest of your party. Or, hope for the kindness of strangers (and try to ignore the lack of security aspect) who would be willing to prop the door for you.
Bed was average, the tv screen was fuzzy and unreadable with basic cable only, and the restaurant in the hotel was unappealing so we had to travel elsewhere. The bathroom looked to be on its last legs; there was a lot of space in there but the shower rod was very fragile and paint was peeling in several spots. Also, maintenance staff seem to only touch the air conditioner filter once every five years. Unacceptable. We had to clean it ourselves to get a decent amount of air in the room during a major heat wave in the area.
I think we would have been more comfortable sleeping on the floor of the airport itself.

This place is a real dump. I mean you would be better off sleeping outside.
Great story to tell though… So our plane is delayed 3 hours getting us into Portland so we just need a place to sleep. We make a quick reservation at the Ramada airport location and as we pull up its a ghost town. No one is at the front desk. It’s 1am and we decide to start screaming… Hello! Hello! — no voices. We look around the property for someone and no one in sight. Finally we call the Ramada 800 hotline and then they start calling the hotel. The phone is ringing and ringing very loud. We aren’t sure what to do since we already pre-​paid for our room. I give it one last try to walk around and go in the back room behind the front desk and see the lady working in a snoring frenzy not even moving. I’m dan we were screaming and she couldn’t hear us. Finally after a very loud wake up yell from my voice got her to jump. We waited 1 ½ hours. The front desk mgr… idiot Jarvis the next day didn’t even comp our room. He seemed even dumber then the night shift.

Every single negative review on this dump of a hotel is more than accurate. What’s even more unfortunate is the staff could careless. Spend an extra 20.00 and stay anywhere else. Sleeping in your car would be a better option.

Pee. If you have a pee fetish this room might be your idea of heaven. There were no attempts to correct the scent or remains of pee on our carpet, but we did stick it out one night because we were so tired that we didn’t pinpoint it until we woke at 5:00am. My Eastern Standard internal clock woke me up and 1+1=the smell of pee.
Everything in the room is circa 1993 and that is being generous. The silicon sealant in the bathroom has black spots which leads me to believe that maybe, well yes mold is present. The tiles in the bathroom are cracked and one even does a fun tipping and clicking motion when you step on it. The shower takes a trigonometry calculation to find the perfect temperature and it depends on the rotational pull of the earth and its relation to Jupiter on that day.
Needless to say, I booked for two nights thinking this might be a deal. Well, no value here. Just the smell of pee, unpleasant folks at the counter, dilapidated buildings, scary figures in the parking lot, and oh did I mention the smell of pee. One night was enough for me. Gone and never again.
I travel a ton for business. This is bad! If you plan on getting drunk, vomiting, peeing, and passing out here then you’re in good shape. Otherwise, don’t bother.

The minute I walked into the room, I found a bedbug on my bed. My friend walked into the bathroom and found a cockroach. Pretty disgusting.
While I was in the lobby, a lady and her child spoke to the front desk about mold in her room. The worker was super rude and didn’t do much to help her. Super poor customer service.
I’ve been here for a good ten minutes and I’d say I don’t even want to stay here, I’m considering sleeping in my car, I will never ever come back, and I suggest going somewhere far far away from here.
Good luck.

Cannot recommend this hotel, even for a budget stay. There’s a bedbug problem here — hopefully the hotel has eradicated it.
I stayed in June 2015 — I am usually non-​picky about hotels since I generally am outside of my hotel room 85% of the time while on vacation (a clean and comfortable place to sleep is usually just fine for me!). I was worried after reading the Unilocal reviews, but reviews were a bit more favorable on TripAdvisor and I got a great deal for a suite on Expedia.
I will never make the «Well, let’s make an adventure of it if it turns out to be bad!» Pollyanna mistake again.
Upon arriving, our hotel floor (400 building, 2^nd floor) REEKED of marijuana smoke on our non-​smoking floor. It thankfully got better as I walked down the hallway to our room, but it was crazily overpowering for our entire stay.
Our room was dirty with food crumbs and actual pieces of dried up food still on the floor. Bathroom door did not shut properly (was really tough to open and close). Coffeemaker was weirdly placed on the bathroom sink (ew) — which was especially odd since we had a suite with a sink outside of the bathroom. The room thankfully smelled just fine (whew!) and seemed comfortable enough with all that aside. Positives included a working AC (it was hot when we stayed in Portland) and free Wifi — so at least I was able to get work done in the room.
I decided I’d let the above items go. Four days into our stay after a very long day, we came back to find we were locked out of our room. I went downstairs to the front desk to see if there was a problem with my key. A female employee watched as the other employee tried to figure out what had happened. After 4 – 5 minutes of this, the first employee suddenly barked, «SHE needs to check back in.» We had actually booked two separate reservations for the same room when we decided to extend our stay — Expedia told me that they’d notified the hotel of the addition and there should be no disruption. They did not call to notify us, never apologized, and the female employee was very rude.
Unfortunately, the worst part happened at the end of our stay. My boyfriend left a day early and I stayed one extra night. During our time there, I had noticed my boyfriend had what looked like spider bites on his back. We blew it off, until he woke up on Monday morning back home and sent me (still at the hotel) pictures of new bites that had appeared on his arm in a series of three nasty wounds. He asked, «Are you sure these are spider bites??» I looked it up online, and to my absolute horror, it was a telltale sign of bedbug bites.
I went immediately down to the front desk to show the female employee the picture of my boyfriend’s arm and alert her to the problem — again, there was no apology and no sympathy. She suspiciously gave me the manager’s card and said to contact him later that day. I had forgotten my phone charger in the room as I was in the middle of checking out, so I ran back up to check everywhere for signs of bedbugs. I discovered (UGH) signs of them (shells) behind the bed and called the manager as soon as he was scheduled to return. Within 30 minutes, he called me back to confirm they had definitely located signs of a bedbug infestation in the room and would be refunding our entire stay.
Last few days of the vacation was agony — I had a delayed allergic reaction to the bites (they showed up a full WEEK later on me, whereas they immediately showed up on my boyfriend) and had over two dozen bites on my body. I had also been physically ill during my stay there — now (according to my doc), I realize it was due to the bites. I had to throw out clothes, makeup, and other belongings and kept compulsively going to the laundromat throwing everything I had in there on high heat, petrified I would bring them home with me. I could not enjoy the rest of my vacation at a B&B I’d booked because of the bites and not being able to bring my belongings with me. My boyfriend had unfortunately already gone home and unpacked without taking the necessary precautions, since he didn’t know where his bites had come from until it was too late.
I do have to commend the manager, Jarvis, for attending to us quickly and trying to do what we could to fix the problem with a full refund and small cleaning/​damages credit. I do appreciate that he took the time to do that for us and it’s fair to note it (would bump up the rating a half star just for him) — however, the first impression was horrific and all the other items do add up to a very uncomfortable and unhappy experience for us. It is 2 weeks later and we are still petrified and anguished that we have brought bug eggs home with us. Without trying to sound over-​dramatic, it emotionally and physically scarred me (yes, the bites are still on us and are not going away quickly). It ruined the rest of my stay in Portland and it will be quite some time before I can stay in a hotel room ANYWHERE.

Not sure why there are so many negative reviews. I stayed for two nights, and had zero issues. No smells, room was clean, and the staff was extremely attentive. I was pleasantly surprised.
Note: I had been at a nicer hotel downtown, but was burglarized so felt the need to move.