Holiday Inn Portland-Airport

Absolute worst hotel stay. Ever.
It’s an older Holiday Inn that’s been renovated on the inside to look like 50% of a Holiday Inn Express. Bathrooms especially show their age.
If the sounds of trains and airplanes whizzing by help you sleep, stay here!
Staff is among the worst. Lazy and incompetent. I had made a reservation for the week and things seemed fine upon checkin. The next day when I returned to my hotel, the key wasn’t working. Went to the front desk to get a new one, only for them to tell me I had checked out this morning. At 6am (I most certainly did not, wasn’t even awake yet). And that I was only booked for one night.
The front desk supervisor scrambled to find my belongings and rebooked me for the same room, which I should’ve had the entire time.
After all said and done, no apology or anything. Hospitality fail.
If the next time I have stay up in PDX and all other hotels are booked up, you can find me under the I5 overpass.

Paid extra for park and fly. Upon our return home (after traveling ALL DAY) we called the hotel after we picked up our bags. 30 mins and THREE phone calls later, no shuttle. Upon the 3^rd phone call, I was upset, told by the front desk not to be rude and then she hung up on me! We ended up having to take a cab back to the hotel. Despicable!!!

Loved how clean and beautiful this hotel was. Staff was extremely courteous, even checked up on us later in the afternoon after we wanted to sleep in and opted out of maid service! King size bed was spacious and comfy. Furniture inside was also comfortable. Airport shuttle every 20 minutes made for an easy in and out from Portland Airport. Stumptown Coffee in the lobby café was a nice touch!

First I want to say I travel A LOT. I travel every week and live out of a suitcase. I tend to stay mostly at IHG properties because I like the rewards system they have.
The rooms at this hotel are average-​good. Nothing fancy but clean and get the job done. I stayed on the 8^th floor — «executive» level. I am giving this hotel 5 stars because the staff is superb! Actually this hotel is the best hotel I have ever stayed at in regards to service and the staff. They are super friendly and the amenities are wonderful, at least for the gold elite or whatever status I hold these days.
Front desk super friendly and helpful, the bartender is one of the friendliest best I have experienced. You won’t be disappointed staying here.

My only complaint is no refrigerator. I am a platinum member of the holiday inn rewards program, and couldn’t even get a fridge.

The place is a nightmare. The restaurant is one of the worst greasy spoons I ever ate at. The room had the trace of the smell of vomit in the bathroom, I couldn’t get the WiFi to work, and they forgot to give me the wakeup call I had asked for. I will never go there again.

Amazing is how I would describe this property in one word. I like how there is a security guard at night patrolling the parking lot. Gives me peace of mind when I sleep knowing my car and personal belongings are protected. I’m coming back here next year!
— — — -
I’m came back because I had a great experience last time. Great room, nice bed, comfy pillows, and clean bathroom. Wifi and other amenities are good too. Can’t beat that.

Top-​notch service… The staff were excellent in an uncomfortable situation. Long story short, my room key opened the door to what I thought was my room… Only to find a lady coming out of the rooms bathroom.
Needless to say, we were both shocked. While explaining

he Holiday Inn Express Portland was a clean hotel and the staff were very friendly and highly knowledgeable about the surrounding area. The room was especially quiet and well maintained by the staff. The bathroom was well stocked and the water pressure was great. All and all this was a very nice experience and I would have no problem in recommending this hotel to others.

Had a great experience at the Holiday Inn! The location was a bit farther outside of Portland, but conveniently located near the airport. Shuttles were taking people back and forth. The best part of the hotel (especially as an airport hotel) was that it wasn’t noisy. I slept better in this hotel than I have in recent weeks.
The room was very clean and welcoming — the bed was especially comfortable! I also explored the rest of the hotel & enjoyed tea and coffee in the lounge. This hotel is trendy and modernized. Recommend for families and solo travelers, alike!

Loved this place! room is comfortable and clean– enjoyed chatting with the bartender and enjoyed a nice burger from the restaurant as well. There is night parking lot security to help watch your belongings while you sleep. Very nice hotel and I would stay here again!

Really clean, really comfortable hotel with great staff, conveniently located near the airport but also not far from Portland. Huge, comfortable bed, great desk for working, fast wifi, and spotless bathroom. Good value too. Highly recommend.

I say I’m a fan because a majority of my childhood, my family stayed at Holiday Inns and not once did we have a bad experience. The complimentary breakfast is the same as any other, but the beds were always clean and comfortable. When service was needed, we always got it. My stay with friends at this Holiday Inn was no different. Every facility worked and the club lounge was fantastic. For a place that I would just crash or relax in, it was good.

BEST BEDS EVER! I had a great stay at this Holiday Inn. It is right by the airport, but no noise from the airport. Shuttle back and forth. Great restaurant so you don’t have to go anywhere, oh, and did I mention the beds? I slept so well. It was the best. I did not want to leave. Customer service was great. I will definitely stay here anytime I come back to Portland!

This is an older Holiday Inn that has had some remodeling done, but falls far short of most newer hotel options. Beds are comfortable, the updated lobby is pleasant, the saltwater pool looked nice, there is free WiFi, and staff are friendly and helpful. However, the hotel is not realistically within walking distance of anything, it was built in an era when sound transmission through walls & floors was not a top priority, and my room had black mold forming on the bathroom ceiling due to poor ventilation. Bottom line: there are much better options nearby for only a few $ more.

Horrible service ! Worst experience ever! Never again ! I would not recommend to anybody even it’s free !

My family recently attended a wedding in Portland. This hotel started out OK (broken bathroom door, dirty hallway and elevator) each day slowly got worse finally hitting absolute rock bottom last night with 20 young people in a room across the hall in one room partying like it was 1999. With pot be legalized we were greeted in the hallway by the distinct odor of cheap skunk weed. Now mind you I was traveling with my 81 year old asthmatic mother and 14 year old daughter. On booking the rooms I was assured that this was a non smoking hotel. I called to complain and was greeted by the front desks overwhelming apathy. At 10:30 I called the front desk to ask them to have the guests quite it down a notch, again more apathy. At 11:40 PM the party skilled out into the hallway, so another call and more apathy. At 12:40 the party turned into a fight, another call this time I was asked not to call the police, the night clerk came up and commenced to engage in a shouting match that would make a sailor blush. This went on for almost 30 minutes until I realized that a young woman had literally been stomped. After making sure she was stable and called the police (911). The clerk told me that this was none of my business and that I should go back to my room. Finally the police and EMS arrived and took care of things until some of the kids came back and wanted to fight the police. So all said and done it was 3:00 AM. Now mind you I have a 7:00 AM, and this nonsense has gone on almost all night. So what has earned this hotel a no-​go from me is the continued apathy with a side of attitude. The only thing the front desk had to say was that they could comp me the night, I flatly declined.
This place is HORRIBLE, avoid it at all costs!

Average holiday inn. Not horrific. Rooms are dated and the breakfast buffet is not very good. The lobby is nice, they have a decent Priority Club room in 8^th floor and the staff is very friendly.
Near the airport and parking spaces are big. It’s not great but average.

We chose this hotel because it was pet friendly… it was our first trip with our 2 yr old, 8 month old and dog… First room they gave us had wet floors and small bathroom sink. Second room was more spacious and better bathroom. It’s a good hotel for the price.

A stay at this Holiday Inn near the Portland Airport was a mix of planes, trains, and automobiles.
The noise level in the rooms made it difficult for a good night’s rest. Thin walls meant loud distractions from TVs and talkers next door, trains going by outside, or planes arriving/​departing PDX. Bring earplugs.
The rooms were ok … and just ok. The same is true for the cheap motel toiletries. Nothing really impressive.
There is a laundry room on site. It has 1 washer and 1 dryer. If more than one guest want to use the washer/​dryer, plan for a wait. It took me about 3 hours to do a load of clothes.
The front desk and check-​in team were professional. No complaints at all. I liked the décor and feel of the lobby with different lounge seats and TVS overlooking the quiet restaurant below.
The main positive and primary reason I stayed at this Holiday Inn was the offer of free airport parking (including shuttle to PDX) for guests with a minimum 1-​night stay. The parking area is insecure and very, very dark. I didn’t feel comfortable leaving my car there, but did. After a week trip, I was relieved to find my car was still in good condition.
This Holiday Inn is not recommended for most vacation travelers, but I did find it a good deal by taking advantage of the airport parking option.