Kohl’s

re: Return
Stood in line to return something and although my transaction was handled with ease, I felt terrible for both the Return Clerks behind the counter. I waited there for at least 15 minutes and was able to witness 4+ customers ahead of me. I can’t even begin to imagine how many bs excuses they hear on a daily basis. Some of the reasons ‘may’ have been legitimate returns, but if I were a jury, I would have voted guilty or thumbs down on all of them. From a person wanting full price before the Christmas sale on their returns without a receipt to someone trying to return gloves that Kohl’s does not even sell is a huge fail on mankind. Very difficult job when you have to deal with this kind of crap.
I was in and out in less than 5 minutes after I took store credit. I normally do not shop here, but I know if you can catch their sale items, it’s worth checking out.

this review is for Kohls online–
I never received part of my order. Customer service has been awful – responsive, yes. But they don’t actually do anything but apologize to me for the inconvenience. They’ve been telling me for over a month they are trying to locate and get more information on my missing package. How about a resolution Kohls???

Customer service: ⁹⁄₁₀
Location: ¹⁰⁄₁₀
Convenience: ¹⁰⁄₁₀
Price: $-$$
It’s a nice place to shop if you like a quieter atmosphere after 5. The floor reps were friendly and helpful.
I was looking for birthday items for my nephew. They had a lot of items on sale, so I was there longer than expected.
The only negative aspect was that the customer in front of us was taking a while and they should have had another rep take over the register to fulfill a transaction.

You can’t beat better prices than the 30% off coupon comes in the mail I bought something that was originally $ 79 and with the sale in the coupon I ended up paying 28 can’t beat prices like that

I went into Kohls to look for a «cheaper» comfy couch blanket. I came out with that and much much more. They have the cutest house stuff. They have everything and it’s decently priced. Even their online ordering is really easy and quick. The store could’ve been a little cleaner.

I hate this store the staff is rude and will have converstion while customers wait. They wakk right past you sometimes they dont even stop when you ask for help. It seem most of the mangers are teenagers that just hang around and half a soical hour or something and the prices for the cloths is over priced. The womens section is alway a mess the sizes are not in order and full prced items are on the clerance rack. The store needs to get better staff members that acually do there job.

Poor customer experience, staff needs training.
Pasting a subset of my email to Kohls :
The cashier failed to apply a merchandise credit I had and billed me the full amount. I realized that on receipt of a message from my credit card company with the wrong charge amount.
I returned to the store which was in the process of closing down and had locked the doors. The associate who picked up the phone was _​_​_​_​rd, wearing badge of area supervisor from Long Beach, CA.
After he came out, he asked my brother to stay out in the cold like we were thieves. All through this, I told him he sounded irritated and rude, he didn’t budge his tone and didn’t even apologize once for his store’s mistake telling me he just wants to close the store.
I have never had a Kohl’s associate not be nice to me and to be treated in such a shabby manner, is a signal to me that Kohl’s does not appreciate my business.
When the whole thing was done, I told him I didn’t appreciate his tone through the whole thing, to which he sarcastically remarked, I apologize for my tone then.
I really hope this associate undergoes some training and is able to handle customers and customer situations better. I can only imagine if it were my mistake how he would treat me.

I actually like a lot of the merchandise they sell, I’m just not a fan of how they price things. I can’t tell you how many times the posted «sale» price I saw doesn’t match the price that comes up on the register. I hate «Kohl’s Cash», they try to make it seem like they are giving you something awesome but you can only use it for a limited time and if you return an item, you must return the Kohl’s cash with it. It’s just a big ol’ scam, if you ask me. The employees here that I have encountered have not been friendly or helpful. It could be because they always seem very overwhelmed. I only come here when I’m too lazy to drive all the way to Bellevue so I can go to JCPenney’s (Kohls and JCP have a few brands that they both carry). Not a fan, go to Target next door… everyone loves Target.

Great store, great customer service. If you forget your kohl cash, they allow you to use it against your purchase even after the validity period, just give them the cash coupon and the receipt, they will price adjust.
Wow, I love the trust they have on their customers.

I only come here when they sent me a coupon for 15%, 20% or 30% off. And if I spend enough they give me a $ 10 off coupon on my next visit. I don’t see how they make money with all these discounts. They have a good selection of clothes and housewares. I like that they sell tennis shoes in a wide size. Store is well organized and clean.

Pros:
* This place is insanely quiet. Like, almost dead silent.
* This place is really, really clean. Like, no clothes on the floor or anything.
* The clothes are decent quality and well-​priced. Reminds me of JCPenny.
* This place has a small (but it’s there!) cosmetics area. I’ve seen them sell TheBalm, but they have a large display for Flirt! Cosmetics (among a couple others that were non-​memorable).
* Rewards program!
Cons:
* A little out of the way for me.
* The clothes are really my style… but if you like JCP, you’ll love this place.
There’s not really much I can add to my review. It pretty much says it all.

This Kohl’s is usually pretty well-​kept. I love Kohl’s because they have lots of clothes on sale and then I look up on my iphone for a kohl’s printable coupon and usually get an additional 15−20% off. I feel like I always come away with quite a bit for my money.
As far as style, the clothes are pretty hit or miss. They are not cutting edge, but they do a good job for what they are.

I love Kohl’s. Sure they inflate their prices so that their «sale» prices look cheap in comparison. However when you find the items that are 60%, 70%, or 80% off, then the items are actually worth it (most of the time).
This Kohl’s is located next to the Target. It does feel very suburbia. Oh well.
Their women’s clothing section is impressive. They had the new Derek Lam collaboration. I loved the colors but the prices were still a little high (even with their «sales») so I am definitely waiting until those pieces hit the 60+% off rack…
Their clearance racks had a lot of Narcisco Rodriguez collaboration pieces left at cheap prices. Unfortunately, the clearance racks really do lack any organization whatsoever and I had to dig around. It wasn’t organized by style or by size. But that’s half the fun!
Kohl’s also has some cute fashionable brands like Simply Vera Vera Wang and LC by Lauren Conrad. The Jennifer Lopez line is not too bad either. And of course, the Rock and Republic brand now lives in Kohl’s so you can find some killer deals here on their denim.
I found a cute LC top for only $ 4 (!) which is a steal by any measure.

Ok, this is my first clothing department store review, so forgive me for those who are veterans reviewing clothing department stores. The store itself is not that large — something I do when visiting any new store is traverse the entire perimeter of the store to get the layout memorized. Traversing this store took didn’t take much, probably less than three minutes. Anyway, while perusing the Men’s clothing, there are items on rack and items folded. All of the racks goods are neat and organized. Very easy to find items based on size.
The clearance goods is somewhat chaotic, given the disarray of no organization, and people look and toss things everywhere.
Anyway, I was able to find what I needed perusing the dress shirt selection — it was it was priced lower than what I was expecting, which is nice.
I’m happy to shop here when I need some dress shirts or pants.

The Store That People Forgot
This is, without a doubt, the quietest Kohl’s I have –ever– visited. The day I stopped by, I think I might have been one of 5 customers total. I don’t usually go to Kohl’s for anything other than housewares or linens (the intent of my visit that day, in fact) so I can’t comment on their clothing or other selections. The store was laid out exactly as every other Kohl’s I’ve been to, down to the kitchen things being to the left of the bathroom items and then in order, towels, sheets and rugs going to the right. Same old, same old — nice & reliable Kohl’s.
Since there were hardly any customers (perhaps they were all in the nearby Target?) I had several employees ask if I needed assistance. Very friendly, very prompt… I’d go back if I needed something from housewares or linens.

Typical Kohl’s.
I was doing some holiday shopping here and noticed they were really short staffed. I had inquiries but thought I should just try to figure out on my own first. Then I noticed another female customer, standing feet away from me, was also trying to get attention of a male staff and the conversation went down something like this,
Customer, «Excuse me. I have a question.»
Staff, «Hmmm…yes?»
Customer, «Oh, are you busy right now? Can you help me?»
Staff, «Well…I was busy. I don’t know. Not any more I guess.»
Not sure how the conversation went down from there. But they should have more staff available during the holiday shopping rush days.

I don’t shop here.
I don’t know what it is, but I’ve never liked any of the clothes at Kohl’s. Or the Shoes, etc. The prices are good, but I just can’t get behind it, and believe me, I love a good deal.
I do come here with my boyfriend a lot. He has a Kohl’s credit card, and gets coupons in the mail all the time. He buys all of his basics here: Jeans, Dress shirts, socks, underwear, etc. We were most recently in here to get a tie and some new slacks. With his coupon and all other discounts it was like $ 40 for both, which is a really good deal.
This place is always a mess though, the staff pretty much avoids you until it’s time to check out, and it’s always dead in here. They are open until like Midnight right now for the Holidays, but when we went at like 7 pm on a Tuesday, we were able to get a parking spot right up front.
They do have some great deals though, so it’s worth a look from time to time, especially since it shares a parking lot with my favorite store (Target).

I found myself at this Kohl’s for the first time last night because I forgot today was school picture day. I spent the entire time in the size 7 – 14 young lady’s department. They had a lot of shorts and summer wear on clearance.
I found an outfit for my first grader to wear but I debated on if i should buy it or not due to the $ 70 price tag and no sale signs anywhere near that rack. I finally gave up and took the outfit up front where it rang up $ 42. I found pajamas that she also needed and $ 150 later I was out the door. My cashier tried in vain to get me to apply for a Kohl’s Card and after the third no thank you I was cleared to use my debit card. I «earned» $ 20 in Kohl’s Cash to be used on a later day like a gift card. She was the only employee I saw in the store and I was lucky not to need assistance other than check out.
I don’t think I will be in here much as I don’t have the energy to look at ads print or collect coupons and shop on certain days. In order to get good deals on stuff it seems you must play those games at Kohl’s.

Check your newspapers! 50% off sales happen regularly on specified days and on many cases you get Kohl’s dollars. Kohl’s dollars are credits you get towards your next purchase; for example this past weekend I spend $ 150 so for every $ 50 I get a $ 10 Kohl’s Cash. $ 30 towards my next purchase ON TOP OF the 50% savings that day. Big Bang for your Buck, especially if you time your shopping days around their sales events.
The department store basically is a self service location as you can’t ever find anyone to help you look for anything. If they were to be attentive to their customers, I think their sales would increase instead of letting their prices drive business.
A quick tip: If you are doing returns and you received Kohl’s ca$h from that sale, it will reduce your Kohl’s ca$h amount accordingly. However, if you choose to take merchandise credit instead of credit back to your credit card, you get to keep that Kohl’s ca$h (the full amount).

Sometimes it’s hit and miss with Kohl’s. There are days when I want everything, and then there are days when everything looks cheesy or tacky. I popped by recently with a $ 10 coupon, and picked up a few things (Christmas shopping early!!). It was one of those days where I wanted everything, but of course my wallet did not feel the same way.
It seemed like an easy enough trip… until I attempted to wear the tunic sweater I’d bought. As a bonus accessory, the girl checking me out had left the security tag. Y’know the one that can’t be removed except at the store? Yeah.
So I had to take it back and have them remove it. Fortunately, I still had the receipt and the tag. Otherwise that would be incredibly embarrassing. As it was, I wish that they could be a bit more careful.