Super Jock ‘n Jill

This store experience was impressive. They analyzed my gait and found me a shoe that helped a lot with my shin splints. They told me that Wednesday nights they have a free Physical Therapist come to help runners.
On top of all that when i got home i checked the price of the shoes i bought to see what they cost on Amazon. They were actually the same price!

I went in to buy a Hoka Clifton v2 shoe but they brought out a v1 shoe and only after I told them I wanted the v2 shoe they brought that out. It felt like they wanted to get rid of old inventory. Would have been ok if they showed me both v1 at a discount and v2 that I wanted. But it felt like I was being targeted to get rid of inventory. I’ve had a good experience with other sales people so I’m guessing it was just that sales person.

Awesome shoe buying experience. I needed a pair of running shoes for my son. I received a couple of recommendations on where to get cross country shoes — one of them was for Super Jock and Jill. I visited the other store first and had a very poor experience (ended up not buying shoes there). Then I went to Super Jock and Jill, where I was greeted by John (I believe that’s his name). John was very knowledgeable and very patient with my son. We spent quite some time to find the proper shoes where every time my son tried a pair on he’d run outside to see how they feel. John was not pushing us and it genuinely seemed as he wanted my son to feel comfortable with whatever shoe he might end up with.
I was very satisfied with the shoe John recommended, my son loves it as it’s very comfy and light on his feet when running, and the entire experience was great. I wish I’d heard about this store earlier — I will definitely visit them for my own next pair of shoes.

I have never had better customer service at a store in my entire life! Every time I come in here, they are WONDERFUL! My first time I think I was with the manager– he spent like 45 minutes with me making sure I found the best pair of shoes for my feet. I have lots of foot issues, and pain, and he was so SUPER helpful! I chose a pair, and he put my back up pair down on a card in case the pair I picked didn’t work out. Well, 2 runs on the new shoes and they were just not working. The staff (a lady– not the same person) took them back with no problem! She gave me a full refund and got me the 2^nd choice shoes (that I’m now wearing 7 months later). She even went and ordered the shoes in a different color for me so I could have the color that I liked! She then called me personally to let me know when they arrived!
I went back for my husband’s shoes and they were equally as helpful.
I forgot to mention– each and every time I go to that store, I have my 2 boys– they take after their mom’s LOVE for running shoes and show that love by touching everything in the entire store– The staff is so nice to them and never make me feel bad about the things they do. One of the ladies even told me, «We’ve all been there– we’ve all had to buy shoes when we’ve had our kids with us» and it really put me at ease. I will be a customer forever! I’ve recommended everyone I know to go there as well!

Stopped here after I read all the positive reviews. I’m just in town for Bumbershoot and have been wanting new running shoes to start training again. Mike helped me and was SO awesome! He knew a lot about running and shoes. I originally went in for the Vibram 5 finger shoes but they didn’t carry them. he offered some similar minimalist styles that he suggested I just try on. He let me run around the block in them and then had me try other shoes to compare. I love my new New Balance Minimus shoes! I never felt pressured to buy at all. He was so friendly and great to talk to! He also gave me a free pair of socks which was awesome :) I highly recommend this shop, it makes such a difference when employees know their product and can help people find what they’re looking for. Thanks Mike!

Excellent service. The gentleman who helped me, Chris, was incredibly friendly and clearly knew what he was doing. I was in a bit of a hurry so he quickly assessed my walking patterns and recommended two shoe options for me.
I left with a pair of great walking shoes, two tank tops and a pair of shorts and was very happy with all of my purchases.
I have a feeling this business will be incredibly successful based on their customer service alone.
I will return for sure!

1^st tier customer service, great selection, awesome location. This store has it all, will go back for all my shoes and running accessories.

I went into this store yesterday with some trepidation. I want to start jogging but have problem feet that need stability in a shoe. Most running shoe stores are intimidating to those of us «at a certain age» who are not hardcore athletes. A young dark-​haired man with glasses helped me, and it was absolutely the best shoe buying experience I’ve ever had! He took his time to help me understand what I needed, was very encouraging and had a good sense of humor. There was no high pressure, no up-​selling — just fabulous customer service. I left with the right shoes (Asics Gel Foundation 8) and perfect Biosoft insoles (that didn’t cost a fortune) and a lot more confidence about my goal to make it through a 5k by the end of the year. I’ll definitely be back!

Man oh man this place is awesome! Started to have foot problems so it was time for new running shoes. So I was told about Jock n Jill and they did not disappoint! KYLE was the sales associate who spent time with me and he was EXTREMELY friendly and knowledgable. I’m not kidding I think he had me try on about 10 shoes just to make sure I got outfitted with the perfect one. That kid was a stud. Best customer service I’ve had in a long time. Their selection is good, and if they don’t have what you want, they can order any shoe model/​color you want from their vendors! Awesome place, and even better service!

I have never experienced such customer experience buying a pair of running shoes before. Gail took great care of me and very patiently. I tried maybe 5 or 6 pairs and tried a few outside running too until I found the perfect fit.
I ended up with the Pegasus.
Gail also told me I can come back after using them in real condition if I was feeling some discomfort.
In the past I always bought my sport shoes from bigger sport franchises. I can tell there is a tremendous difference.
I will come back for sure!

I went in not even as a customer, but because I was lost while driving and had no phone or any way to find my way to my destination. I went right up to the counter and asked for directions, and both staff members at the counter were extremely friendly and helped me right away, and I got where I was going to! If I do need to purchase athletic wear, I will definitely stop by!

I went to Super Jock n Jill today to get new running shoes with high expectations. Without a doubt not only were my expectations met but they were exceeded! Everyone there was extremely helpful and knowledgeable. There was no pressure whatsoever and I had a great time trying on shoes and getting a really great shoe for my foot. This is the kind of store that you will go to over and over just because it’s such a great experience. If you’re in the market for athletic shoes go here first, you won’t regret it!

What a great store! Not only do they have a great selection of shoes but the staff is incredibly friendly and helpful. It was obvious that they wanted me to have a good experience and that the end goal was getting me into the right pair of shoes and not just turning a profit. They never seemed bored or impatient helping me with lots of choices but remained attentive and engaged the whole time. They also have an amazing return policy! You can bring the shoes in at any time if you notice that they just aren’t for you after using them. And instead of throwing away the shoes or having to return them to the vendor they get donated to local schools and other charities. I will definitely be going back!

Excellent experience. I didn’t know what I wanted or needed I just knew I had a running shoe issue and needed to solve it before I could get serious about running. They totally took care of me, spent tons of time with me to find the right shoe, offered advise on how to assess the fit etc and told me to bring them back if they didn’t work out after trying them at home. Totally love my new shoes and they are a perfect fit for my needs!

I talked to Gail as I was experiencing foot pain due to a blister and instead of trying to sell me shoes she gave me an honest evaluation and told me it was probably due to friction either from my sock, shoe, or a lack of chafing cream.
In any case she gave me free Balega socks (yeah!) and free chafing cream (yeah!) so I bought a pair of shoes she recommended!
This place rocks compared to other places I’ve visited RR (RoadRunner), REI, and other places that sell running gear but nothing beats loyalty than some quality freebies!
I just wish there was more mens’ apparel.

WOW! This was the best customer experience I have ever had in a store! I always bought my walking/​running shoes in bigger sports stores and after having fit issues all the time, decided to give this smaller store a try.
I never heard about this store until they opened a store here in Redmond. I am so glad they did and I had the chance to come in and finally get a good pair of shoes fit to me. John took a lot of time to find me the right pair of shoes. I was already concerned I’m taking up too much of his time, but he was super friendly, knowledgeable and found me the right pair. They also send you out the door to walk in them around the block, so you get a better feel overall if the shoe is a good fit or not. I also love the fact that you could return those just in case they don’t work out, you never know what a shoe feels like after a couple of miles in them.
I am so happy they are in Redmond and will recommend them to all my friends.

I am just trying to get into running, and frankly find it all rather intimidating.
I stopped into Super Jock & Jill in Redmond, and am so glad I did. The staff were all super nice, friendly, and helpful– the very opposite of intimidating! The sales associate spent nearly an hour with me analyzing my running style and feet. He even had me run with various shoe combinations not just in the store, but around the neighborhood. I think I found the perfect shoe for me– but they assured me if there were any issues, they would take the shoes back and find another pair. With service like this, I might just become a runner yet!

The best customer service at any running store in the Greater Seattle Area! The manager Evan and all of the other staff members are friendly, engaging and inviting to create a warm atmosphere without being pressured to buy anything. They truly care about fitness and health of the Redmond community. I joined their run club on Tuesday nights, and it’s a great group of people!

I just started running and my sister recommended I visit Super Jock n Jill to get a fitting done so I get the right shoes for me. My fiancé and I had the pleasure of working with Anthony. He was knowledgeable and engaging. I’m sure on New Years Eve day there were other places he may have wanted to be but Anthony made us feel important and special. After trying on 5 or 6 different shoes and running outside in at least 2 pairs, we decided on the ASICS. I have tested them out and I am extremely happy with them.
Anthony gave us information regarding medical night and weekly runs that they hold. I am sure he will see us again and I would recommend if you are just getting started or you are an avid runner, whether you walk or run… visit this store, you won’t be sorry.
Thanks for all your help and Happy New Year!!!

I was in need of some new running shoes and live in Redmond so I stopped by the new Super Jock n’ Jill location. I am just getting back into running so I was a rookie when it came to the new brands and leading products. I cannot tell you how happy I was with my purchase. Gail was the sales associate that helped me out. She spent over ½ hour helping me select between different shoe options and was extremely knowledgable and helpful when it came to my selection. I will certainly go back for all future running purchases!