AT&T

Was told they would not correct a billing error made by AT&T phone support because it would reflect poorly on their financial reporting.
I feel bad for the employees here. Since this manager won’t let the store’s employees solve customer service issues, their only job is to peddle incredibly overpriced accessories and warranties.
Also, every time I come in here, it takes forever to get anything done, even when I don’t have to wait in line. Also, they’ll always try to setup your phone for you. I can see 80-​year-​olds enjoying this service. Don’t touch my phone.

I had the worst experience ever with AT&T. I was setting an internet service for my new home at Incline Village, Nevada. I saw an ad of AT&T brandishing their offer of 25 mbps for $ 25.00. I called in and asked for the internet service to be installed in my home. On the day of installation in October 3, the service technician told me that his order was for 1.5 mbps and not 25 mbps as promised. I vehemently objected and was told to call back on following Monday. I called in and the AT&T personnel who answered offered a free upgrade to 6 mbps. Fast forward, when I received the bill, the girl tucked in an additional $ 10. to my monthly bill! I have been calling the whole day and they all basically told me that they couldn’t do anything about the matter. Twice AT&T has screwed me! Never again will I use them. I am discontinuing both my cell phone service and office land lines with AT&T

Poor customer service! Took my 84 yr old mom in to upgrade her iPhone and they told her she could get an iPad mini for $ 99 so she said sure. We were asked if we wanted service for the iPad we said no. Three weeks later my mom gets her bill and there is a charge of $ 32 for the iPad phone service. My mom calls down to the store and is put on hold for ever! Then they hang up on her! She calls back and finally talks to a manager and after explaining the situation his only comment is «Well you signed the contract» So much for customer service. Never once did the sales people explain about the 99 dollar iPad requires a 2 year contract. Sounds like bait and switch! Besides you guys defrauded an 84 year old woman! You should be ashamed of yourselves. AT&T is better than that it at least they used to be

Great group of people who were super helpful when my Unite fried. They did everything they could and still replaced it for me and made sure that the unit worked before I left!

on hold AGAIN! every time I call they transfer me to a different department. every time I call I’m on hold for 1 hr!!!
still waiting for my refund check!!!
they made me pay for a router that I did not order and made me pay for it and ship it back.
now that the router is gone and in the mail and my money is paid to them they are all telling me different things and adding mysterious charges to my account.
the operators are very frustrating and not informative or respectful.
I DO NOT RECOMMEND THIS SERVICE TO ANYONE

This store is great! Every single person is helpful, but John rocks!

Wonderful customer service! Knowledgeable, friendly and helpful staff. I normally dread the phone or iPad changeover and these people make it seamless.

This is by far the best AT&T store EVER! I usually hate going to AT&T, since I always feel ignored by the put-​out employees… but not this time! Simon at this store was extremely helpful and friendly and helped me out in an expedient manner. I totally appreciated the customer service he provided. Two thumbs up, AT&T!!!

As much as I hated another AT&T store in Reno is an inverse proportion to how much I love this store! Staff is super helpful, the customer service specialist was so helpful, straightforward, and knowledgeable that it made the cringeworthy process of upgrading a phone and signing on the dotted line for a new contract actually pleasant.
He helped me get familiar w/​new features after purchase and made sure everything was transferred and set up properly. Just got my new bill and all is as promised. Is this for real? Thanks, guys!

Dealing with AT&T stores on weekends can be a nightmare. Years ago you’d walk in, write down your name one a pad of paper and wait, and wait, and wait. Then you’d hope they wouldn’t forget about you or have someone else skip the line. Then you’d pray they could make changes or whatever you needed to your account without having to call a CSR.
Thankfully things have changed. When you walk in here now they are armed with an iPad and you’re put in que to be the next customer up if they are busy (I’d recommend going there during the lunch hour on a week day to avoid any line at all).
The CSRs here are all friendly and knowledgable which is good and they’ve been quick to get me in and out with the least amount of hassle. Recently I had to change my sons phone from a Blackjack smartphone to an iPhone and needed the new micro-​sim. They had us taken care of within about 60 seconds after verifying I was the account holder. I was very happy.
Lastly — I’d ALWAYS recommend visiting an AT&T corporate owned store (such as this one) instead of companies like JC&C or Parrot stores. While those companies are branded like an AT&T store their CSR’s can’t do much of anything and tend to try and sell customers data plans and accessories to cash in on customers instead of just giving them what they need.

Thought this store would be crowed at 5pm however I was helped the minute I stepped into the store. The staff was so helpful in upgrading my iPhone and even suggested ways I could save money on my bill. Thank you so much for caring about your customers

The store manager gave me a double look after I came in looking like a snowboarder. Well, I still had snowboard boots on.
We found this store earlier in the day when we stopped by Carls Jr next door on the way to Mt Rose. We returned in the evening to sign up for a data plan for my brother’s iPad.
Manager: «We can’t sign you up for an iPad data plan. You have to do it from the iPad yourself.»
Me: «But the iPad wasn’t purchased in the US.»
Manager: «Hmm, we can sell you a microsim for the iPad for $ 15»
10 minutes and $ 15+ later, we walk out the store with a new microsim. And then notice someone run out of the store, hop in his pickup truck and leave. And then the store manager runs out the store after him. Bastard stole something from the store, I hope they catch him!