ImThe boss is a total jerk. He calls the customers names and yells at all the employess publicly. The cleanliness of the resteraunt is barely up to code… And theres so many roaches!!! In the ice cubes. In the food bins. In the sinks. Its horrible
Joseph Y.
Évaluation du lieu : 1 Sparks, Reno, NV
Service was slow my food was cooked on old food I would rather drive 100miles for good fast quality service then go back there NOT going there again not happy with them at all wish I went to McDonald’s.
James W.
Évaluation du lieu : 1 Reno, NV
If I could give zero stars that’s what this Charley’s deserves. They just can’t seem to get it right. The counter help act like they are doing you a favor taking the order. Treatment of customers is far below any standard. The order board says nothing about a drink refill charge yet the guy running the register wanted 50 cents to refill a large soda. Maybe adding to his hourly wage? Every time I’ve visited this location they make the sandwich wrong, add something, forget something, wrong spread, etc, etc. unacceptable. Especially considering the $ 13.00 bill for a sandwich, fries, and a drink. I won’t return. I emailed corporate, they couldn’t even take the time to reply. Guess they just don’t care. No surprise the store is the same way.
James D.
Évaluation du lieu : 1 Reno, NV
I have tried this place twice. Each time I received the worst customer service from the owner. His name is Cornell. I asked for extra mayo, and was told it is an extra charge. Asked for napkins he said we give one per customer.. I love Charley’s Grilled Subs but this was the worst ever.
Devon T.
Évaluation du lieu : 5 Reno, NV
The Lady and I have been regulars at Charley’s since they arrived in Reno around 2008(they had a location in the Summit Sierra mall). That location closed fairly quickly due to what the owners stated was exorbitant rent due at the mall(somewhere around $ 3000 a month). They then opened up shop in the Carson mall and have been there ever since. When we found out that a new location was opening in the mall down the street from where we lived, we were so happy! Basically, this place has one of the best hot subs in town. Go there now and get a sandwich! Everything is freshly grilled in front of you(unlike some other places where they come pre-made in little tubs) and they have a myriad of extras to put on top of the subs. Try the buffalo chicken sub or the bacon three-cheese. You will not be disappointed!
Cameron F.
Évaluation du lieu : 2 Sparks, NV
The second time we’ve eaten here. Only reason we returned was the quality of food. The guy at the register always acts as if the customers are an annoyance. Sad really… we will not go back.
Dana G.
Évaluation du lieu : 4 Reno, NV
Absolutely delicious! I had a Philly cheesesteak and fries. It was awesome! The customer service is great too! I would definitly reccommend this place! :…:…
Susan M.
Évaluation du lieu : 2 Reno, NV
I like to go here while shopping because the food is good. However every time I come here it seems that I have to wait for an excessive amount if time. I realize that a wait is expected since they make it while you wait but it ISLONG! Seems like they could make this more efficient by having more people helping. I like their fries though!
Jeremy H.
Évaluation du lieu : 2 Death Valley, CA
Ruh roh. Charley’s apparently rolled out some new prep method, where you choose your veggies a la Subway after the meat is grilled. That’s not a bad idea, but they also now chuck a slice of cheese over top of everything at the end of the process instead of melting it with the meat as it grills. Can’t believe a cheesesteak specialty outfit with years of experience would make such a boner move. It leads to a sandwich that’s half an overdose of half-melted cheese on top, and zero cheese whatsoever at the bottom. It’s terrible. Gotta de-list Charley’s from the recommendations until they get over this brainfart and remember their cheesesteak fundamentals.
Benjamin F.
Évaluation du lieu : 4 Reno, NV
I ate here recently in the mall and found it to be pretty good! They have friendly staff. During weekends, they have a staff member providing samples, including California chicken sandwich which was quite tasty, with grilled chicken and a ranch sauce in a tasty composition. The sandwiches are uniquely lean for a sandwich place, not putting in a ton of meat and by grilling them they make the insides a little moist which makes for nice texture. I had half of a barbecue chicken sandwich, pulled pork style and some fries that were pretty cool because they are cut from an unskinned potato so you get the nice texture and flavor from the skin. I’d definitely eat here again even though meat portions weren’t massive, there was a good 5 oz. in half a sandwich. Prices are a little bit on a high side for what you get, but it is nice and helps a little for a guy concerned with portion control.