McDonald’s

I normally don’t do this type of shit but omg. It wasn’t even busy and the girl taking the orders messed almost EVERYONES order up including mine. Instead of apologizing she decided to give everyone attitude & ignored the fact that she messed up but had enough time on her hands to give her number out to a customer lol so classy! Now I know why they say «there’s NOTHING like the bay!»

Never go here ever! Called in and asked what time they closed. The worker told me 12 so I ran with my kids from the hotel room at 11:30 just for me to show up at the door at 11:50 and they tell me they were closed and they wouldn’t take my order. Waste of time. Horrible customer service. Worst experience ever.

I beg of you. If you’re reading this DO NOT EAT HERE.
Waited an hour and a half since they forgot our order TWICE. Manager didn’t even come talk to us or apologize. They had their employees play telephone with us until we finally got our food. THEY DIDN’T EVEN GIVE US OUR FULL ORDER! I already filed a complaint through the website and on their Facebook page but EVERYONE NEEDS TO KNOW MY STRUGGLE!

WORSE McDonald EVER. Rude employees except the security, I don’t think the cashier knows what she was doing, she couldn’t even get my change right. Our hash browns weren’t cooked it was still frozen. The chicken nuggets were not cooked through. The inside of the restaurant smells like crap.
I will not recommend this place to anyone, too bad Unilocal will not allow me to put a ZERO star.

Can’t believe this pit stays open. Like walking into a Fellini set. Disgusting. Dirty.

If I could give no stars I would. 56 minutes of an order and then questioned on why I wanted my fucking money back. 2^nd time here in 6 months and both times horrible management. DON’T TAKE ORDER WHEN YOU’RE AN HOUR BEHIND!

This place is horrendous, not only in décor but the service as well. Even if it’s empty the service takes forever and you can’t tell the difference between the employees and the multitude of homeless people outside the doors. The locals were laughing at me when I told them I went there-that’s the reputation it has and it deserves it. Avoid this place unless you can’t afford to eat anywhere else.

— THE FOOD
The worst McDonald’s I’ve ever had. The fries were absolutely the nastiest. Usually, I would feel terrible after having 2 orders of fries, but nope, I felt the grossness hitting me after eating just ONE fry. The entire order of fries was intensely oily and greasy. There was no salt sprinkled on top whatsoever. The chicken nuggets were decent but all the sauces tasted really off and bitter. The spicy McChicken left me completely unsatisfied as it was not spicy at all. There was also way too much mayo in there.
— THE ENVIRONMENT
Probably the dirtiest McD that exists. Upon entering, you get hit by a huge whiff of body odor, urine, grease, and weed. The place is clearly run down and is in a major need of a face lift. The tables and floors are nasty and sticky. I wouldn’t even take $ 100 to just sit there and eat.

This McDonald’s would make even Ronald McDonald cry.
Upon our maiden visit to this McDonald’s, our family was greeted by four homeless individuals sitting just outside the door. One wore the battle scars of a meth addict, and another asked us if we could bring her some food on the way out. We were then directed by a sign on the door to enter through the door that DIDN’T have the broken glass.
While waiting in line, our 11 year old daughter was greeted by an older, black, schizophrenic woman who told her she needed to come out to her parents and admit that she was «A dike, a f**king lesbian» and then she continued to swear and ramble on about how we now have a black president. My wife explained to my daughter that some people’s minds don’t work correctly, and that she wasn’t speaking directly to her, but to someone in her imagination.
After we received our food, we headed for the cleanest booth we could find, the one with a broken pad on one side, and a rip in the other. The food and service was consistent for a McDonald’s, but the food was not the problem.
Seriously McDonald’s, if you are reading this, this location is harming your reputation, and you should not be endangering your customers by encouraging them to visit you here. It’s not you, it’s the neighborhood. Get out.

Ring Christmas bells
Merrily ring
Tell all the World
Jesus is king…
Ew, Mic… key D’s.
Vagabonds in the front entrance
Workers not giving a f*ck
Ring.ring.ring…ring
Food ain’t great
Sausage is dry
Overpriced
Burrito’s small.
Ew. Ew. Ew. Ew.
Alright I think I’m done trying to make a song rendition for this review.
Yeah so there’s vagabonds near the front, long lines, workers who srsly don’t give a hoot (we needed FOR HERE and somehow got it TO GO). We ordered a breakfast platter with a dry biscuit and a meh sausage patty.
Sausage burrito was really insanely small for $ 1.19… not worth smaller than TACO BELL.
Only reason it survives is because of its proximity to everything else in Downtown Reno…

Very dirty, had to wait 20 min. In line while the lady passed by us without saying anything several times… place needs to be closed due to how disgusting it is… mediocre restaurant, will never go again and recommend that everyone take the couple minutes to walk to a better restaurant

I feel bad for the staff here as this is a real hotspot for the down and out of downtown Reno. Those who served us were friendly and courteous which saved this from a single star, but our fried chicken products (McNuggets and McChicken) should have been waste as they were dried up, dark brown in color, and chewy rather than tender. We were hit up by a homeless dude parked outside the door and when using the restroom found a drug baggie on the stainless TP dispenser and used matches on the floor. But, I forewarned those with us this was going to be an unsavory experience before we walked over to it and it did not disappoint.

They limit your drinks not only that but bought a jalapeño mcchicken isn’t it suppose to have jalapeños? My fries were old

There were 3 hobos and a security guard when I walked in, I left as soon as possible

This a hangout for homeless bums and druggies. Panhandlers stand around in front of the store mgt. does nothing about it. Don’t stop there, go to a casino and avoid the danger. They should just close down. Cold mornings are the worst smelly loser just fill the seats. STAY AWAY!!!

It’s McDonald’s, located on the strip with regular bums outside. Did you really need this review?

Was here 9÷14÷14 and this will be the first and last time I will be coming to this location! The people were rude to the street people who wants to buy coffee/​drinks only. The person cleaning the trays used the same towel to wipe off excess from the soda cup… so GROSS! (luckily, we didn’t order any drinks just french fries that was just taken out) There was 2 managers there but no one said anything! The cashier looks like she didn’t want to be there, no energy, no customer service! However, when there was no customer to attend to, the cashier and the person wiping the trays and 2 managers were so happy and energized!

The food is great, the service is spot on. But I refuse to come back. The place smells like farts.

As I just wrote a review for my experiences at another McDonald’s location on Plumb, it dawned on me that I forgot to write a review of the good olé’ downtown location!
Can’t really say it’s much better in a nutshell. The food quality is typical of the franchise in general, but this location has some extreme uniqueness.
Regarding the clientele outside (and usually, a few inside,) let’s just say that I’ve heard and seen so many:
–Sob Stories
–Excuses
–Requests for money
–Requests for food
–Requests for drinks
–Requests for drugs
–Requestes for alcohol
–Requests for cigarettes
–Requests for a good time
–Requests for usage of a cell phone
–Inquiries about where to buy drugs
–Inquiries about where the shelter is
–Inquiries as to whether or not my German Shepherd is a drug sniffing dog (to which I usually lie and say yes, just to see people flip out and run like hell!)
…between here and the Walgreen’s just down the street on Virginia, that I’m going to compile them all into a novel someday.
However, nobody ever denies me of my Chicken McNuggets. NOBODY.
So, once inside, you’ll notice a rather not-​with-​it staff, including someone with a supervisor title on their name tag who handles cash, touches food, and scratches random body parts all at the same time, with no gloves, no soap, no water, and no sanitizer in sight.
The ticketing/​ordering system they utilize is completely jacked, especially when it’s busy. A receipt spits out of the register that has an order number (normally the customer’s copy in just about every other restaurant I’ve ever been in that utilizes a setup like this), but they just tell you your order number, and lay the receipt on the front counter, as they need it to put the order together correctly. Then, they call your number. I’ve received more incorrect orders here (usually to-​go orders) that I gave up.
In agreement with other reviewers, the menu here is odd. Even the Dollar Menu items hold an inflated price, I’m guessing due to the fact that the location is right in the middle of all the action and they can get away with it. In addition, a few items are not even on the Dollar Menu, including the McDouble and McChicken. Items that usually fall into the «$ 1.39» category elsewhere, such as the Double Cheeseburger, are closer to $ 1.79 here. But the worst are the combos — I’ve seen a couple that go up to $ 1.50 over the norm.
For it being where it is, I was a little surprised that it’s not open any later in the evening, or perhaps 24 hours.
Rampant amounts of signs about no loitering, a 30 minute time limit, no refills, etc. If the staff, or anyone, actually enforced these rules, this place might not be half bad.
And to that one individual I’ve seen popping in and outta there just about every day since I moved here last year, stealing all the coupon books: please leave at least a couple available for the mainstream public to consume. Some of us are professional, tax-​paying, law-​abiding citizens that appreciate the true value of a coupon, not to mention that the entire casino corridor, patrons and businesses alike, is tired of you!
Steer clear. Trekking to another location might be your best bet, because this location is also known as the «McShelter,» ya heard?

So I visited this place a few times actually hoping to see the shenanigans described in other reviews. Found it to be on the grubby side but otherwise pretty standard McDs. I always visited during the day though, and after a late dinner at nearby Phở Country 2 one night I learned that the Magic doesn’t happen until the sun goes down!
This one little block is a mega nighttime bum encampent. And look man, I’ve been homeless myself, I don’t across-​the-​board denigrate homeless people. But there are homeless people struggling due to circumstances, and then there’s just drunk degenerate bums that have ceased to give a fuck about anything. I think this little strip in front of McDs, Phở Country and the Mexican place is a last refuge for the UberGrouches that have been kicked out of all the casinos and can’t even set up camp outside the motels anymore. So after they’ve ingested all the alcohol and drugs they can hold, they wander over to the 24 hour McDonalds with their last $ 1 or 2 for enough calories to live to drink another day.
Actually my low rating isn’t even so much for that — as you can avoid this just by not going after dark — but that the menu here is weird. Prices are reasonable for a McDonalds but they’re missing some key items from the $ 1 menu for some reason, like the McDouble. At least they have the $ 1 any size coffee or beverage promo going on or we’d probably be talking 1 star here.