Cost Less Carpet

I worked with Victor on a slate tile project of redoing my old fireplace. He really helped me get it all together. He even recommended a tile layer who could come short notice and did a great job. Price was terrific too.

We came to Cost Less Carpeting looking for carpeting to cover a room in our house. We had removed the old carpeting ourselves as well as the padding and tac strip. We came in and specifically told them what we were looking for and the dimensions that were needed. They were able to show us a good selection at very good prices, however, that’s about as good as it got.
The contractor they recommended operates only by cell phone and when I contacted him told me he would call me back but didn’t bother to confirm my number. On the agreed date of install, he was a no-​show and I had to contact Cost Less Carpet for his number. When he called back (a half hour later) he told me he had lost my number and was wondering if I was still going to have my carpet installed. I replied that I was and he assured me he would be right there.
An hour and a half later (two hours after appointment time) we still have no contractor. I called the contractor to ask if he needed help finding our house and he said that he had sent «his guy» over an hour ago. He had his guy call me only to discover that in that hour he had gotten the wrong street name and somehow not thought to call me to figure it out. He said he would be there in 15 minutes.
20 minutes later he arrived and informed me after looking at our room, that he didn’t have tac strip to secure the carpet to the floor because he was told that we only needed a section of carpet replaced. I called Cost Less Carpet to let them know he had arrived without tac strip and they asked to speak with him. The salesman that sold us the carpet had apparently misunderstood that this was for whole room and thought we just needed some patches replaced (in 22’x12’) dimensions. Since he had misunderstood our need, he neglected to ask about an entryway cover. After the contractor left to retrieve tac strip, Cost Less Carpet called to ask if I wanted to have the entryway cover installed and to let me know that that would be an additional $ 60. At that point I nearly lost it and was about to ask for a total refund. The salesman wisely decided to cover the cost of the entryway cover at no charge.
In Short: Cost Less Carpet has good prices but lazy floor staff and extremely unprofessional contractors. AVOID THEM ALL!

I would give this place 5 stars if more people like Shelly & RJ worked there.
Shelly has been fantastic to work with. She has helped pick out tile, helped us design the tile layout for walk-​in shower and always has greeted us immediately when we see her. She has went above and beyond to help find tile that was no longer available on their floor, and has ordered the items we needed right away.
Not all workers there are as nice, that is for sure.
Their selection and pricing is pretty awesome! I like that they have so many items in stock. Pick out today, take home today. Love it.