Hop Jack’s

Horrible, a joke don’t bother, the burger the brought after about a 1hr 15min or 1hr 30mins was pretty good. The mess ups the attitudes on some just as sorry excuse for a restaurant. Please don’t contact me with any offer of a gift card or apology, I would never come back no matter what.

Stopped by to try this place with my family. Customer service was very bad. We were seated at a booth for 15 minutes and not a single server said a word to us but all stared as they walked by. 20 minutes later they hadn’t even taken our drink order so we got up and left. Unfortunately, we won’t be going back and I wouldn’t recommend this place.

I just have to say how impressed I am with Hop Jack’s on Queensgate. We went for lunch and we waited for maybe 5 – 10 minutes after being seated before someone came to greet us and take our drink order. I had noticed it had been awhile but not a huge deal. The manager came over and apologized and gave us a $ 25 gift card. It was totally unnecessary but super awesome that he went above and beyond to make sure that we knew that they appreciated our business and wanted to make sure we were satisfied with our service. I was super impressed. Plus the food was very good, as always.

I’ve been here several times and the service has always been great. Plus the chipotle flat bread is AMAZING. When it is on happy hour it’s really inexpensive. The California club wrap is also very good!

My wife and I go here pretty frequently. We are big fans of their Mule drinks in the ice glasses, especially when it’s hot. Great happy hour deals and a good happy hour menu. Everything we have had has been really good. Their zucchini appetizer is a real standout.
Nice selection of beers and a varied menu. We have tried things from their salads to their sandwiches and everything has been very good. Typically we have very friendly service.

Pretty good food but way over priced. $ 13.50 for a French dip, is too much. The beers we had were good. They were cold and served in a chilled glass, but at $ 5.50 a glass, was once again way too much. This was the 4^th time we’ve eaten there, and each time it seems to be less crowded. I’m afraid they will price themselves right out of business.

Great place to catch a casual lunch or stop after work for a drink and snack. Really enjoy watching games with friends here when go zags plays. Generally het the boneless chicken wings and would love if they carried solar spirits vodka and gin for cocktails.

I thought that this was a breakfast place; however, they are not. They serve american food and it’s pretty good. I had never heard of this place before so I didn’t know what to expect but overall my experience was good. they have two sections, a bar section and dining. the bar has TVs, and lots of places to sit. The dining area does not have any TVs (I mention the TV’s because during football season my husband wants to eat lunch at places that have TVs). The service is good, the food is good and I have never had to wait long to be seated. I wouldn’t say I have a favorite item but I like it more than some other restaurants in town.

The salad I had here was great. Ordered the BBQ chicken with the avocado. Paired well with the Wicked Cider they had on tap (Apple pie). $ 6.50 for the 22 ounce size. Believe it was the only cider on tap but the price of it is keeping me from taking a star away. The regular salad was fair sized but a bit pricey at $ 10.95 (–1 star). The larger one was $ 13+. Fast service but we sat in the bar and it was late so I can’t attest to how they are when it’s busier.

Been here multiple times in the last few months, great food and excellent service every time!
Burgers, sandwiches and several appetizers have all been tried, and thoroughly enjoyed. Decent beer selection, they’re (mostly) all Hop Jack’s own, but my beer aficionado friends liked what they’ve tried or was recommended.
I do agree that it can get a little noisy, but the space is a bit cavernous, so almost to be expected. Never found myself shouting, though.
Will absolutely be back (to try what we haven’t yet.)!

I wanted to like Hop Jack’s because new places in the Tri-​Citites? A+
However, after last night, I’m a bit shell-​shocked to even want to go back again.
We were two of a party of 15, and we sat on the patio (because well, the inside with that many people is just asking for trouble).
We were the last to arrive, and everyone had ordered their drinks, so we ordered drinks and food at the same time. I got the Chicken Tender salad which I’ve had at least 3 – 4 other times previously. It has crispy chicken tenders, bacon, diced egg, tomatoes, cheese, and lettuce. So when the server (we had multiple) brought out mine and my friend’s salads, first thing was that I had specified ranch dressing but had been given honey mustard dressing. That was no big deal, I just re-​asked for it. Before they could even bring it out though, I finally used my fork to move around some of the stuff and found corn and bell peppers and onions. what they call baja veggies.
I stopped one of two male waiters we had and presented the mistake to him. I don’t think I was rude, just I don’t normally send back food. Usually I can suck it up, but I had not eaten all day and had my heart set on that salad. It’s super delicious! He was understanding and said he’d take it back to have it remade. Great!
Well then a couple minutes later, out comes another male waiter. He approaches me and asks if I had requested any modifications to my salad. I had said no, other than wanting ranch instead of honey mustard. He proceeded to tell me that the salad comes with baja veggies. I said no, I’ve had it a number of times before and it’s never had it. That it does not state it on the menu. So what does he do? «Let me go grab a menu and we can go over it together, okay?»
Okay… but the point was I didn’t want them on my salad. Even if he was right, I had told him and the other waiter that I did not want them. Why should it matter whether it’s there or not? I’m not one to say ‘the customer is always right’ because TRUST ME I’ve worked in retail since I was 17, I know that’s not the case. However, this is food and people have preferences.
So then he comes out with a menu, just scans it and then hands it to me to see the description. I re-​read it, and then pointed to it and go, «That one right there. It does not state that it comes with those veggies.» And he looks at it, looks at me with a blank look and just goes. «…so you don’t want them?» I said no thanks, and he nods and goes inside.
One, he was extremely rude and condescending, acting as if I couldn’t read, and that I needed to look at the menu again. And then secondly when I proved him wrong, he didn’t even have the decency to apologize to me for the mishap. Most human beings would have had the decency to apologize, and most places would have offered the meal for free for the inconvenience; neither was done.
So yes, one experience can ruin it for you. I wasn’t overly impressed with some of their food (fries are too salty, chicken wrap tastes like one they sell at a store in the deli case) is mediocre. But some friends like it and I had found something I’d loved. Now I really am not sure I even want to go back.

Get:
Tempura Pickles
Garlic Fries
Tomato Basil Grilled Cheese
I really didn’t want to like Hop Jack’s as much as I did. It simply DOES NOT make sense that they wowed me to such an extent. And yet, here we are. Between the excellent service our large family recieved, the food that made everyone happy, and the local-​sourced (White Bluffs) beer served at temperature, I could scarcely find a complaint. But this goes against everything that makes sense in this world. You don’t give Red Robin a 5 star rating. You don’t give Bob’s Burgers a 5 star rating. These are chains! Chains revel in mediocrity! WHAT IS HAPPENING IN THIS WORLD!!!
But there it is. We had a great dining experience which I hope to replicate many times. And unlike the other two restaurants mentioned — which have their merits — Hop Jacks had some killer food that is hard to find at other dining spots. The tempura pickles were crunchy, tangy coins of dynamite. The garlic fries were thickly covered with big chunks of sauteed garlic — and with really tasty fries. Eating the Tomato Basil Grilled Cheese is as exciting as being David Hasslehoff during the peak of Night Rider. Everyone envies you and rightfully so. It’s a delicious and not-​too-​heavy sandwich.
Other items that were ordered at our table were all well-​recieved: Fish tacos (2 tacos off the Happy Hour menu, which was plenty), Buffalo Chicken Wrap (creamy buffalo sauce — not overpowering), Macaroni and Cheese 410 (good flavor, served in a skillet with garlic pita bread), and Chocolate Cake (don’t judge me).
For some reason, I did not order Nachos which, alongside a Reuben, is my measuring stick for a restaurant. So, alas, I will have to revisit this location and solidfy my judgement.
Positives: Great food with hard-​to-​find menu items, very cold beer, clean establishment as you’d expect with an established chain
Negatives: Décor is nice but lacks character of mom n’ pop diners, can get pricy.

Don’t bother with the food here. The price for quality and quantity of food is subpar. It’s trussed up bar food.
It’s redeeming features are the service and drinks. The wait staff were friendly, fast, and they take the time to train new hires properly without tossing them to the sharks first night out.
The drinks are what makes this place worth going to. They give it to you in a little mini shaker — super cute. And an ice cup. The ice cup is in another plastic cup to catch the water as it melts so don’t worry about the mess. Drinks are appropriately strong and most importantly, tasty.

My wife and I had lunch on Wednesday, 07÷01÷15, ~1:15 PM. It was obvious the lunch crowd were finishing their meals and began vacating the restaurant. We (and two other separate couples behind us) had to wait about five to ten minutes to get anyone’s attention for seating. I asked if we could eat in the bar area … the hostess said no problem «just go over there and pick a table». We found five vacated tables with used utensils, plates and glasses on them. Not a «busser» in sight cleaning any of the tables.
In the bar area, it looked like the wait staff «tag teamed» serving the patrons. I counted four servers rotating in our area. Unfortunately, they didn’t have a good communication system of who was supposed to clean the tables.
Once we were seated at our cleared table, wait service and kitchen service was acceptable. The menu featured three varieties of soups, various Sandwiches & Wraps, three interesting Macaroni & Cheese combinations, seven different Salads, seven different entrees, and a large selection (11) of Burgers.
My wife had the Patty Melt and stated it was one of the best she has ever had. I had the Black and Bleu Burger and was a little greasy but tasty. The craft beers and homemade Potato Chips were a perfect complement with the sandwiches.
A few hours later however, I had a glycemic reaction (which was my own fault) … Eating excessive starch (hamburger bun & potato chips — instead of having a salad with the burger)
And after getting home, I felt «bloated» and «extremely full» for the next six to seven hours. I get that way when I eat food that is too greasy and high in calories.
We will go back and I will avoid burgers but will try the other numerous options.

We went back, only to be what seemed like; turned away by the hostess at the door. It was busy and she said,“another night might be better for you”.
Another night? I think not.

I’ve been in three times, so will blend experiences into one review. Went for lunch twice, sat in booth in bar area with a companion. First time I had a pineapple mojito. It was very tasty, although I could see where one could get into trouble fairly quickly with them — tasty and easy to drink, then… FLOOR. The second time I had iced tea. Nothing special there, but had work to do at home, so no cocktails for me. The Santa Fe grilled cheese was great with a side salad, and the Fiesta Mac was really good. It was a large portion, so ended up with leftovers.
The third visit was with a large group for cocktails and some appetizers on the patio. That was a bit more of a challenge for the waitstaff as we had several people cycle through our group, both guests and staff, so those of us at the end had to do quite a bit of sorting with the bills to get things straight. Everyone that helped us was friendly and accommodating, and all the food looked good, and my chicken chipotle ranch flatbread was great.

Ok. So they’ve been open a while. Thought we’d give them a try
We went for lunch on a Friday.
Good — walked right in. Got a seat
My wife ordered s patty melt and salad. Patty melt was served raw. Yuck. Went back to the kitchen. Came back ok.
I had the morning burger. It too was undercooked. Only problem was I was half way into it when I noticed. A side of fries. Stingy amount.
All in all a poor performance. Very disappointing.
$ 29 for 2 sandwiches and a soda. Not impressed. Sticking to Bobs Burgers!

This was my family’s first visit to Hop Jacks. It was very busy, on a Saturday at about 1pm. We were seated within five minutes and the service overall was good. The first thing I noticed when I walked in is how loud it was, it by far beats the Kennewick Red Robin for loudest restaurant in the Tri-​Cities.
We liked that they had a decent gluten free menu for our daughter with celiac, but a kids gluten free menu would have been nice at least for families like ours. I know that kind of thing isn’t expected at a restaurant, but for families with kids with allergies and other dietary restrictions, it is a great luxury!
My wife and I had the chicken quesadilla appetizer and it was fantastic and could have been a meal in itself for us to split. I ordered the BBQ Mac and Cheese and it was okay. I like the BBQ sauce they use, but I think the meat is food service and is heated up (they have a Hormel logo on their menu) and their in-​house made mac and cheese was bland. Ironically, the only option in my entrée that I don’t think came from a bag would have been better if it had.
They seemed a little over priced compared to their local competitors (Bob’s, Sterlings, Red Robin, Applebee’s, etc), but not by much. Usually my family of four will have a $ 35-​$ 40 check at Red Robin or Applebee’s and maybe $ 45 at Bob’s, but it was $ 50 here at Hop Jacks. Their happy hour looked to have some good prices on some of their food, if you want to save some cash to try this place out, that might be a good time to visit.
My kids liked it and we would visit again, but I probably wouldn’t get one their mac and cheese dishes.
Edit: My family and I have been here multiple times now and it has become our new favorite. The menu has a good variety and it all is very good.

It’s okay — kind of rowdy and more like Red Robin than I would really like. I was hoping for a fun cocktail so I went with a White Gummi Bear martini, which didn’t taste at all like a white gummi bear (I would know, that’s my favorite flavor!), although the ice sculpture glass is kind of cool. The burger was pretty good, although it’s always a warning flag when they don’t ask you how you want it cooked. But I guess it’s more of a family place, so that’s all right. They do have a lot of beers on tap, so +1 for that. And the fries were good! Lots of options for dipping sauces, too.
Sometimes you crave a burger and some drinks, though, and this isn’t a bad place. Better for a family than an intimate date though, for sure.

I would give 5 stars if I didnt have to finish eating my burger with a fork. It started falling apart from the get go. Bobs does the same. Please toast the buns.
Other than that we enjoyed our food. Good service. Will go again!