Walgreens

The Pharmacy workers are a bunch of ego maniacs who all need to be fired. I am allergic to Mint which means peppermint Spearmint DUH but the pharmacist was to stupid to understand this. Even after I told her same lady in to white coat another poster complained about I delt with. I told her there is a problem. She rudely told me how could there be a problem you only JUST got your script so what is this complaint? I told her I know it says in your system I am allergic to Mint. She told me there is no mint in this script only spearmint. I asked her what is the last 4 letters of that? She told me if I was going to be smart with her I can get out of HER store. I told her 1 this is not YOUR store you do not own it nor are you the MANAGER you are a failure at being a DR so you had to resort to filling prescriptions instead. I told her you want me to leave you get THE STORE MANAGER to ask me to leave other wise profanity word giving to her. Store manager came I explained the problems and the manager told her take back the script spearmint is MINT and told her because by this time 11 people where in line and had witnessed her pathetic display of customer service they all chimed in and told the manager yes she was being a bytch. Needless to say I told the Manager no ill keep the medication and I will use it and the go to the hospital and my lawyer will be in contact with you. Manager tried to get me to not leave I left anyways and we just settled out of court for 50K is punitive damages and 478K in medical costs.
SOMEHOW she still has a job.
Now for my negative review of the Customer Service when calling into the store. I am a Star Wars collector so easy enough to imagine I want the Walgreens exclusive POP bobble heads. So I call in and get a woman in her middle ages named Kara not a nice lady she was annoyed she had to actually get off her butt and look for a item. WHICH she never did. There call system only lets you stay on hold 3 minutes. So each 3 minutes went by 9 times before she tells me we do not carry them at this store and that she did not see anything Star Wars in the store and I should be contacting a toy store. I told her why the hell would I contact a toy store for a wal-​greens EXCLUSIVE toy? She hung up on me. I called back 4 times as soon as she heard my voice as I started to ask to speak with the Manager she hung up on me again. So I had my wife call in at first she just hung up without even hearing my wifes voice 3 times then the 4^th time as soon as she picked up my wife said before she had a chance to say a word my wife said why the hell did you just hang up on me three times? Her response was I had a man calling here making rude comments and sexual comments I am very sorry my Wife asked for the manager she asked her if there was something she could help her with my wife told her no I got a call from the manager to call back this evening about a job interview. got the manager my wife told him what she told her and then handed me the phone. I told him remember me? after I told him my name he said yes why? I told him well those remarks about the customer was me who talked to her and not once did I do any of those I sat on hold for 9 hold times to find out about star wars bobble heads she told me I should be contacting a toy store. I asked to speak to you after I told her why would I contact a toy store for a walgreens exclusive item? They have the one I want I told him two choices you pull off the shelf every one of them I want and write out a agreement stating I get them for free in lue of a lawsuit for defamation.
THANK YOU RUDE LADY you got me 14 bobble heads all for free

If I could give 0 stars to the pharmacy at Walgreens on gage I would. My husband and I moved to this neck of the woods 3 months ago, & I have prescriptions that I fill monthly .
I have worked in the customer service industry the majority of my life. The people that work in this pharmacy do not even know the meaning of the phrase, «customer service». They are rude, they are slow, and if you dare to use the drive through, you will sit there even though you are aware that they have seen you, for a very long time. They never give you eye contact to let you know that they’ve seen you and that they will help you, they just ignore you. So far the longest I have SAT there and been ignored is about 5 minutes. When you push the call button, that seems to irritate them, and they will ignore you for longer. This is a true story! Tonight I had the pleasure of dealing with the lovely Marguerite in the drive thru window. I use the term lovely, loosely. I’m not sure what she actually does for a living but customer service is not in her job description. My prescriptions could not be filled for 2 more days so she handed my prescriptions right back to me and told me to come back in two days. I have used Walgreens pharmacy for years (in another state) and I always drop off my prescriptions each month and they fill them as they are ready. I asked this woman if she would hold them for me and fill them in two days and she said,“no”. (I can only presume it was because I pushed that big yellow call button) I told her I would find another pharmacy to fill them in two days, (& I will). Her comment back was, «ok!»
I wonder what her manager would say about that. Considering I get 6 — 8 prescriptions filled monthly at Walgreens I figure they are going to be losing quite a little chunk of money by losing me as a customer. Walgreens Pharmacy on gage in Richland Washington sucks.
Going to look on Unilocal for a new pharmacy. Peace and Happy Holidays!

This review is only based on the pharmacy experience I had. I got to the pharmacy to pick up a prescription and ask a question about a previous prescription I got the day before. I waited for my turn, then when my turn arrived I spoke with one of the pharmacy assistants. I asked her the question first, she was very nice and told me that unfortunately the pharmacy manager was not there but there was a pharmacist there that could answer my question. The pharmacist came (a lady wearing a white blouse), without saying Hi she started with ‘what is the problem’ I explained it to her and then she answered the question being extremely rude !! then she left, I told her ‘excuse me, could you please also get me my prescription’, she looked at me and said loudly ‘stay in line and wait for your turn’ !! I was surprised since it was my turn ! The first assistant who talked to me heard that and told her, it’s his turn ! The pharmacist (lady with white blouse) turned her head and walked away to the back of the pharmacy to continue her things … the assistant came quickly and got me the prescription !
I always had great service in this pharmacy, until this time with this rude lady !
I’m planning to change the pharmacy !

Two stars based on location, selection and the red box. This could be a five star establishment if it was truly convenient. I spend way too much time in line. So slow. I think a self check out would improve thing dramatically.

I give this Walgreens 2.5 stars and this is based mainly on the pharmacy. The store itself seems all right. I’ve had numerous problems at this pharmacy. I ordered refills on-​line, stopped to pick them up at the confirmed time and they had no idea what I was talking about. Next time, I refilled over the phone. Went to pick up my meds before leaving town and was told I could only get 5 pills because they were all out. Not cool.
There are always a ton of people working yet I always have to wait. I always get a different clerk who always seems to need to verify insurance or double check with the pharmacist that I can actually have these meds. Argh! It takes forever to get out of there.
I advise finding a different pharmacy, especially if your life depends on your meds. Otherwise you might drop dead waiting for refills and verifications.