Burger King

Rude service ! They took to long to take our order, and no answer when week it saying hello?

Food looks nothing like the menu, but does it’s job. Did you know Burger King’s facebook account doesn’t allow comments or pictures to be posted by the public? For the sole reason of not having the world show how they «really» make their burgers.

If only I could give it zero stars. Literally worse Burger King I have ever been too. The black drive thru lady is so rude. If it wasn’t for customers her lame ass wouldn’t have a job. Anywho, it seems like she needs to get her some, that way she could stop being so bitter all the time. Worse place ever

Very slow but always open at end. Its standard fast food but i like your onion rings compared to wendys or mcdonalds

I ended up at this location after visiting a BK in El Cerrito where I had a bad experience. I received fast and courteous service and my order was 100% correct.

Burger King, have it my way Right!!! But nah, they have managed to screw up my order on numerous occassions, they got ratchet bitches trying to tell you (the customer) how wrong you are when they mess up your order, c’mon take some kind of responsibility. If you apply for a job in customer service, atleast act like you have the decency to attempt the job. Seriously, you could put a monkey in a suit but you cant make him dance. Service here is whack, they are rude and try to rush you because they are backed up or under-staffed.not my fault. Food quality is regular except for the fact you never get the right order. Drive thru, they cant wait for you to drive off. I swear they fuck your order up on purpose bc these workers seem alittle bitter. Theyve remodeled but its just a dirty place covered in pretty tiles. If I could give they no stars I would. Dont try to buck up on me when I order either, see what happens, corperate will be informed. #Idfwy

There customer service is horrible. They are rude & constantly messing up food orders

I like dis place clean place & nice workers keep up the good work the girl that had the blonde hair is real pretty I think her name Jackie

it was a hot day in northern ca ok lets get this straight ghetto as fuck i asked for a cup of ice and the lady gives me two cups of water instead of ice really and says she can get the ice herself

Burger King is Burger King. Food quality wise I’ve never had a problem.
Really though I swear every other time they forget something in my order. This is the only Burger King (heck fast food place) that consistently forgets something.
Make sure you check your order before leaving.

Do not eat here! I got the worst diarrhea. It was VERY painful! I came back the next day with an extra sandwich to return and they did nothing to compensate me for my pain. Simply told me I should have come back yesterday, before I had any symptoms. Absolutely horrible service and food. 0 stars! Also this is the only Burger King I’ve been to that doesn’t allow you to get half fries/​half onion rings.

I should have known my order was going to be messed up because the customer before me had to return her food twice. I was in a hurry so I just hoped for the best. Big Mistake! I ordered a sausage croissant breakfast meal and I didn’t get any sausage. lol! My hash browns tastes like they had been soaked in oil and only tasted like grease. My croissant was burnt and I was not pleased at all. I called the number on the receipt to complain and it is not a working phone number. Please don’t waste your time or money going to this location!

This is the shittiest BK I’ve ever been to. The workers are very slow .the drive thru wait is always about 15−20min wait just to order and another 10 to get your food. Their customer service sucks. Never going back there again.

The only reason I’d ever go back to this Burger King would be to burn it down. The workers always have an attitude, the menu outside is dilapidated, the order box never works correctly, when you finally make it to the pay/​pickup window it’s always another 10 – 15 minutes of the workers chatting or slothing around behind the counter until your food comes out.
What made tonight different? My chicken sandwich, not spicy because they ran out, was cold. Never. Again.

Best to go during the day. On several occasions at night, the staff seems to have «difficulties» taking orders or the drive thru is closed even though it says «Drive Thru opened late». My last time going to this location.

I come here from time to time and the one thing that is pretty consistent is if it is 1 – 2 hours before closing you can not get a milkshake here. They will tell you the machine is broken every time. I believe it is because they are trying to get a early start on there closing routine. I usually go to the other one a little further away but I can get what I want.

Oh my god this is the worst burger king I have ever been too!
I don’t even know where to begin! I know how about the fact that there is nobody in line but I have to wait forever until someone can take my order. IT’s like the DMV. No that is being generous! It’s like watching glue dry. I would have enough time to finish writing this review before someone takes my order!
Ok, Besides that, Terrible services is guaranteed in Richmond ALWAYS! The lady had a rude attitude talking about how everyone is so stupid but when I give her my order I asked for a number 7 and she wrote down number 6! so i guess maybe it’s just a mistake but she understood my order, When I get my order guess what? It’s a number 6… I am ok with that no big deal.
My friend orders the exact same thing and he also gets a number 6. The lady got the order wrong twice in a row…
When my friend confronts her and tells her this is not the order he asked for she gets a attitude and begins telling him thats the order he wanted because he said he wanted it «Crispy» I’m like did you just hear yourself? So my friend had to quickly explain the basic number system to her and say 6 is before 7. I guess she finally understood. and she was talking about how other people are so stupid.
A lot of random people without food just hanging out inside this store and one guy was even singing to himself out loud.
Oh yeah and their ice machine is broken, but nobody seems to care.

I come here 1 – 2 times a month since I work close by. I like to order the chicken strips most of the time or something from the dollar menu. The service is okay, most of the time they do not greet you. The area is okay in the daytime but there are sketchy people hanging around inside and outside sometimes. Can’t comment on how it is at night. The food is standard and it doesn’t take long to get your order. It is a change for me to come here and get food for lunch instead of the café at work. Will definitely come here again anytime I need something different than work café food.

I come here often as i work across the street, this place is ok, they sometimes have some questionable characters just sitting in the dining area, they don’t have any food but are just loitering there, the food is ok, nothing to write home about, but hey it does well in a pinch.

I go in. No one behind the coutner says ANYTHING. Finally one girl shoots the guy sweeping the dining room a dirty look. After a few minutes, he comes in (doesn’t wash his hands) and looks at me sidewayz. We stare at each other for a few seconds. Finally he grunts,” yeah ?!” I guess the young lady finished what she was doing, shecame over and took our order. Never offering a welcome or anything. If you read my posts, you can tell this is a sore spot with me. I don’t care how busy you are… — Say, «Hello. I’ll be with you shortly.» That’s all I expect. Another thing– I guess it’s the sign of the times but why not at least a mix of music. Last I checked, Richmond, CA was smack dab in the United States of America. I know fast food places play the type of music of the area– If I were in Livermore, they’d probably be playing country, in Oakland probably old R & B. I just ask for a mix where there is a mix of customers. Finally — 1 Star for the food as it came out piping hot and fresh. I guess that all that really counts. I (at least 60% of the other patrons) don’t want to hear banda while scarfing our Whopper.