Jimmy John’s

I don’t know if this is a company policy, but every JJ’s I go to has really bad customer service. This was my first visit to this location, and being a fan of their food I was looking forward to eating there. There were about 5 people behind the counter. The cashier taking the order took forever to process the order of the person in front of me, while the others stood around. There was another cash register, nobody took the initiative to ring me up on that one instead of just standing there. When they finally finished I ordered and waited for my food, specifying it was to go. When the person working there handed my my sandwich I asked for a bag and some napkins. He pointed to the bags, which was literally right under his hand, and said «Yeah, here they are» and walked away. Really didn’t expect that. Although it is just a sub shop, I thought wow, they really don’t care about the customer. All it would’ve taken was to grab the bag put some napkins in it and hand it to me. I know I would’ve had to answer for that had I done it at my job. Probably won’t return.

I have to admit that this was my first visit. Initally it was a little overwhelming trying to read the menu while this kid just stood there lookong at me. Finally i decided on a choice and ordered. The kid at the register could use some people skills but eas efficient, the young lady who made my sandwich did a great job and it was pretty tasty. I commend the manager for his customer service as we left!
Over all i can see myself coming back (i grabbed a menu to help the selection process) it was a good deli sub.

Amazing service for catering. Got the order done in 20 minutes! Wonderful helpful staff.

Ordered online the first time. Gave me a club instead of a sub. Half of it was an entirely different sandwich with different meats. Wrong drink, too.
Second time I went inside with my roommate. Bread was undercooked, no Italian dressing on mine. Roommate ordered a sub w/​no tomatoes, person working the counter even said it had no tomatoes when she handed it over. It had tomatoes.
Once I went inside I realized why my stuff has been screwed up twice. The people working behind the counter are constantly messing around with each other.
Sorry east end Jimmy Johns. I gave you a second chance but it didn’t work out. If the kids working had management, I think this would have been avoided.

I visited this store on their opening day. Best Italian night club I have ever had from a Jimmy Johns. Keep up the good work.

I tried to write a review the first time I went to this JJ’s– the first day it opened. Unfortunately it wasn’t listed yet. However, don’t be confused– this JJ’s is hands down the best. Everyone working there is so accommodating, friendly, and happy to help. The day they opened, I arrived at 10:03p. Technically, they had closed. But the manager told me that they still serve until 10:10p. Such a cool concept! I’m all about an Italian unwich, but I’ve gotten the regular Italian (always with easy mayo & hot peppers) and they never disappoint. Looking forward to many more lunch and dinner visits!