El Pollo Loco

Best customer service I have received from Pollo Loco Cashier. She was so sweet and smiling the entire time. Food was delicious!

Costumer service seriously sucks here. Cashier named Katia is incredibly rude. Seems like she doesn’t want to work and just tired of dealing with people. Why the hell are you working here then. Hate this place. Never coming back again.

Excellent customer service and quality food! I enjoyed my visit at this particular location.

Just came to el pollo loco to eat and Unilocal says it’s open until 11pm! It’s so not! People walking out to the parking lot saying it closes at 9pm. What? Why Unilocal doesn’t even have the right schedule of stores?!

Very friendly workers always greet me and receive me well family meal deal is always a good buy wished their was drive thru but you can order ahead by calling 951−682−7543 # given on Unilocal is for diff location just call & pick it up no wait so this works out for me hope it will work for you

The best thing I have to say about this place is «at least the cashier is friendly». I really wish this Pollo Loco was a better experience. It has the makings of a «go to» for me when I want something quick and healthy. I’ve been to this location (for some reason) 3 times over the past year. EVERY time there’s no ice in the drink machine, the condiments section is so disgusting I’m scared to touch or eat anything from it for fear of food poisoning, and the tables look like they’re wiped down weekly. Last night I found myself sitting down (taking in the whole experience), looking at my tray, and thinking «Why do I trust this establishment enough to eat the food I just purchased?». Everything about this location says «don’t».

There was a roach running around on the counter where they made our food. An employee just casually scooped it up and threw it on the floor like it was no big deal. Ew.

Giving this location one star is generous! I was in a hurry to get something to eat for lunch today because I started to feel the effects of low glucose. So I walked into store #3695 since they don’t have a drive thru. I ordered my lunch, a tostada salad, no rice with extra beans and a small drink for $ 7.55! First off thank goodness they didn’t charge me extra for extra beans because they barely even put beans in the bottom of my salad. As I walked toward the drink station, it smelled like a dirty bathroom! The salsa bar looked like the salsas had been doing the mambo, since it was a total mess with salsa all over the place. So as I went to find a table to eat my lunch as far away from the restroom as possible, I noticed most tables were dirty. So I went to get some napkins to clean my table and all 3 dispensers were empty. So I asked for extra napkins when I picked up my order at the counter. I ate my food as fast as I could because I was starting to feel grossed out by the smell in this place. To add, it was 100 degrees outside and felt like 125 inside this crazy chicken place! I will still go to El Pollo Loco but never again to this location!

THIS LOCATION CLOSES AT 9 pm on SUNDAYS. Learned this the hard way. Thanks for LYING. Was REALLY craving some grilled chicken so I drove to the riverside plaza one. That one closes at 11:00pm all day everyday. Plus they accepted two of my coupons at the same time!!! And have a drive thru. Yall the real mvps!!!
I will still come to this one though cause it’s closer to me but I really do not like being deceived.

This will be my first review for Unilocal because I was disappointed for the food I ordered. The service was prompt, friendly, and food was ready quick like El Pollo Loco is. We ordered the BRC burrito, macaroni and cheese, and mashed potatos. The macaroni and cheese and BRC burrito was great except the mashed potatoes. The mashed potatoes are usually good but this mashed potatoes was runny and did not taste as good. Second was that the mashed potatoes had a long piece of eye lash or leg of a cricket. I exchanged it and quickly received another side of mashed potatoes but it was from the same batch where this foreign object was from. I was very disappointed that they did not throw away the old batch and create a new one. I and other customers would have waited rather than getting sick. It is just common sense to make a new one.

Fast, friendly service, fresh food & thick avocado salsa (other chains have watery stuff). People who complain about the area are sheltered UCR pansies.

I love the food but hate this particular location! I’ve had three bad experiences. Twice I went to this location 30 minutes before closin and they had already closed down. I cannot stand whwn businesses close down early, so unprofessional! One time I came in plenty early to ensure I could order and what do you know, they are out of rice so the cashier offered me another side instead? This is over an hour before close, they can’t make more rice? I really love el pollo locos food but this location has terrible customers service and no drive thru!

Absolutely awful terrible customer service!
I asked for the key to the restroom and they lady points and says it’s over there. I see one key and it says men’s room so I’m waiting and waiting for the women’s restroom to open and nobody is coming out. I go back over the register and ask the manager is there not a key for the women’s restroom she’s tells me it’s out of order, mind you there is no sign indicating that. So as I’m walking away I said she should have said that in the first place rather then me standing around waiting. Then the manager (Ana) with a very nasty attitude tells me well she’s busy. So I tell her that not okay! Awful customer service so she continues to be unprofessional and proceeds to have a screaming match with me!
Ana should remember just because you are busy there is still something called customer service that needs to still be taking care of! Yelling at customers telling them your busy is not an excuse to treat customers like that! I will be calling cooperate on this location!
They only got 2 stars because the food is good and the majority of employees are nice, Ana caused this rating of stars, which is still me being generous cause after today this location should get 0 stars from me!

My first visit here was my last!
On 3÷9÷14, I Visited el pollo loco around 6:30 pm. They had an average flow of customers and had plenty of staff. I placed my order around 6:34 (According to my receipt). After sitting down for over 20 mins, I was severely concerned when i seen people that came after me, Got their food.
I asked for the manager and was given a dirty look by the cashier. Is this normal practice for this Franchise or All el pollo loco locations.
I’ve been a loyal customer and frequent Norco and Ontario locations. Please stay away from this one.

Although the staff is friendly, I’d have to say that I was disappointed that my usual choice of Grilled Chicken Salad came with iceberg lettuce instead of the promised romaine lettuce. :/​Big disappointment. But other than that, the creamy cilantro dressing is delicious.

3 stars for the area. Great prices and promotions! Cashiers are always friendly and useful, minus one of the guys was not. I guess I would say the women are friendlier here. Roasted chicken is always hot and convenient! You go in, order, get your sauce yourself, and the order is ready. Sauces = mild, medium, spicy. I get the avocado sauce with onions, legs and thighs, and corn tortillas. You can order half corn and half flour if you wish. Parking lot is always filled and it’s next to McDonalds, if you want a sweet tea ;) Not so sure about eating in, because I always order to-​go.
Prices range from $ 5-​$ 22 (22 = family meal and leftovers).

I can’t say this is the best El Pollo Loco I’ve ever been to but I can’t say it’s the worst.
What seems to turn most people off to this place is location. It’s just ghetto shady and having to drive around through the back to get to the other side makes it even more such.
Only the flipside, the food it tasty and not bad for the price. Went there for lunch but I’d be scared to be around it after dark.

The restaurant has a clean parking lot, when we went in, the place was empty. Ordered the chicken combo the food was ready in a few minutes. Still we did not get hot of the grill feeling. Seemed like its been sitting for a while before they called us.
The restroom was locked you had to get a key to open this.
The spices are awesome and the best one was the spicy chilli.
For drinks the rice water was awesome.
The chickens are cooked on a large grill, they need to serve them flaming HOT.
A meal for 2 is $ 13 while a whole cooked chicken at Sam is $ 5.

El pollo loco, crazy chicken! It has a tiny little parking area that you have to drive through an alley way to get out. Very sketchy. Once you get over the parking lot and go inside, you are a little better. Sometimes there’s homeless people inside asking for money. It’s a little creepy and awkward when they stare at you. So less stars for that. The chicken is moist and cooked on the huge grill. Love the chicken breast and wing meal that comes with tortilla and a side. Can make your own mini burritos. Add the spicy guacamole and some pico de gallo and you are in for a good time. Don’t forget they have unlimited horchata. But don’t drink more than three cups or you’re in for a bad time. When you take the survey on the receipt you get coupons! Good healthy alternative to fried chicken

This place has a really small, crappy parking lot, and it seems like the only way to get out of it is thru this small back alley. It gets pretty loud and busy during lunch hour, so loud that I couldn’t even hear the damn lady calling out my order for pickup, so I was standing there like a dumbass for too long waiting for my food. You really have to stand at the pickup counter like a vulture to hear for your order being called out. thats if two old chicks on their lunch break aren’t there standing in the damn way to begin with.
And their new fish tacos are pretty damn tasteless… The only good thing I have to say about this location is that the people working there were pretty friendly which is hard to find nowadays… service with a smile.