El Pollo Loco

Every single time I come here they are out of chicken. I was going to have to wait 15 minutes for it to be ready. EL POLLO FKN LOCO. Common sense says that once you are down to your last few pieces you throw them bitches on the grill, or nah? This time I got a nice bad attitude from Antoine who was rolling his eyes in the background while explaining to the manager what I («she» as he so politely put it) needs.
Not asking for much bro, just some crazy chicken.
the manager was nice though.

Be careful. When. Ordering beans. And rice. As. A side order. Beans. Some time. Have white stuff. On top
(they are at least 3 days. Old. Cuidado. Paisa)

Let me start off by saying I love pollo loco salads I eat at pollo loco 4days in a week there food is great my issue here is that the costumer service is awful. I sign up for the rewards and gave the lady my code and she gives me a old brown guacamole and chips that were fine but really brown guacamole no thank you.

Manager and staff were friendly. Line was a bit long but moved quickly. I ordered the chicken and black bean Bowl delicious nothing wrong with it. Plenty of fountain drink selection.

Do not come here! First and last time coming to this location. I got food poisoning. I was here 2 days ago and ordered a pollo bowl. Service was okay. I went home and «enjoyed» my food. After an hour I started having abdominal pain and diarrhea. I ended up in the emergency today and till now I am still not feeling well!

Very friendly staff. The food is always made fresh and isn’t left sitting out long like other places do. It’s conveniently right by the freeway entrance/​exit which makes it that much better.

Why can’t we leave ZERO stars Unilocal!!!I went to el pollo last night for dinner 08÷10÷15. I’ve never been to this location and thought it would be faster then the one at riverside plaza by was I wrong. I order my meal without issue, the employee at the window was nice, asked for extra dressing for my TWO side salads. When given the bag with the food I ask «everything in the bag?» «Yea» he responds. So I pull 5 feet forward and decide to double check and of course one of the two side salads is not in the bag. They should double check receipts before handing orders to customers. This place offers extremely limited parking so I had to drive around and wait for someone to leave so I could park and go inside. I’m in side standing at the counter and not one person greets me. They all look at me but not no greeting, finally someone comes up and asks if there was a problem with my order in a tone that he doesn’t really care to fix the issue. Told Him that i needed an extra salad. He told his employees 3 times to make another loco side salad and they went back to making other people’s orders I stood there for 5−8mins waiting for them to throw a little salad in a bowl. When I finally get home i realize the guy at the window successfully managed to NOT put extra dressing in the bag and my husband and I had to share that mini size of dressing for two salads but keep reading the best is yet to come…
So I ordered Mac and cheese as a side, just about finished with it going to take a bite and look down on my fork and see and very LARGE CURLED BLACK HAIR!!! I just about threw up. Very disappointed with how their employees act towards paying customers, they all have really rude attitudes, no team players there, and extremely disgusted to find another persons hair in my food. I will not go back to that el pollo and take my money to the one off riverside plaza.

The people and the food at this and the Plaza locations are always excellent. I love the flame-​broiled chicken that is at the heart of most of their offerings. They are constantly creating new dishes that put a new, tasty spin on Mexican food.

I had a coupon for a free salad as part of their kick off of their new Hand-​Carved Salads and they refused to take it. I used my entire lunch time driving there for nothing. The manager said the code that was printed on the coupon was incorrect and there was nothing he could do — seriously, doesn’t a manager have authority to make a customer happy. I think it’s a gimmick, they put free coupons out there and then refuse to honor them.

With mixed reviews I was iffy on trying out this Location. thankfully my experience was very pleasant. The Manager took my order after assisting staff making sure they were doing everything right. My order came out quick, hot and generously sized tacos, salsa bar was clean and iced tea was fresh. The restrooms were clean and I was greeted upon entering and departing. I’ll be back again when I’m in the area, sorry about all the people that had a bad experience here.

I can’t even give them a single star but I have to just to write the review.
I showed up in the drive thru at 7:45pm to order a family meal. After waiting a while by my self, no other cars I placed my order. One soup and a family meal. The girl comes back on the intercom and tells me «were out of chicken». Seriously? Isn’t this a chicken place?
The wait for chicken would be 35 to 45 minutes!!! Can you believe? I mean really?
I left and went to the one at the Riverside Plaza. They had chicken!!!
You would think the one at Madison would have thrown a few pieces on before they ran out. That’s just terrible.

Customer service right off the bat was bad. I had the shift leader for sure thought was supposed to take my order .all of sudden steps out in the middle of taking it to do God knows What!?? SO My order was completed by a male team member who seemed to rush me. I don’t know why the faces because they had a dead dining room anyways! Along with it being filthy as well. I had to wipe a table down with no fuss tho. I would had given one stars but the food was okay. I was hungry and I m not the one to waste it either. But this is definitely my last time here.

Horrible customer service. Not one friendly person. Cashier kept rolling her eyes at my dad (who is deaf in one ear) whenever he asked questions.

What is up with this particular store? On several occasions (at least 3) I’ve had to drive out of the drive through empty handed because for some reason this location and only this location never seems to keep chicken breast is stock. I always order the mixed family meal which means it has to come with white 2 breasts and at least 3 times they have had to apologize for not having white meat. Your grilling an entire chicken at a time how do you run out of the most popular part of the bird? I don’t have any proof but I have a feeling the owner is cheapening out and buying dark meat chicken in parts to skimp on the breast. What a joke, you would expect a franchise to be consistent with every other store but this place is not being run correctly at all.

Lunch was great, but about service. Due to a misunderstanding, the employee charged me the wrong amount. The manager fixed everything and patiently explained to the employee what he had done wrong. The employee apologized to me and to the manager. This is how good businesses are run. No drama, no excuses.

I have only gone thru the drive thru and one of the lady taking my order (I think her name is Sonia) is very hospitable. I usually get the Mango Grilled Chicken Tostada with the Citrus Vinaigrette sauce. Ive been happy with the amount of falvorful chicken and mango I get at this location, which is perfect for lunch.

This is by far the worse El Pollo Loco I have ever been to. We ordered the family meal… and the chicken was so dry, it almost tasted like chicken jerky. I think they reheated chicken from the previous day… or maybe from several days before that. Don’t ever go to this location… I certainly won’t be going there again!!!

The food is just OK… The best thing at El Pollo Loco is the chicken breast with rice and green sauce. The kids meals are nasty for kids.

Ok. let me preface this by saying that I love El Pollo Loco and if you read my other reviews, I don’t make a habit of complaining and giving terrible scores. Been eating El Pollo Loco since I can remember. That being said, this location is by far the worst one I have encountered. This comes from repeated visits to see see if they have improved or if was just crazy mistakes on a bad day. The standards here are pretty low compared to the rest. Ordering a chicken bowl or burrito isn’t an issue. The issues pop up when you order the actual chicken pieces meal. I know for a fact that I have been served old slimy chicken here before. I know enough about cooking to spot old chicken. It becomes slimy and even after cooking it, it will have an almost sweaty appearance in addition to smelling and tasting weird. It’s pretty hard to not spot the difference. They also will sometimes give you chicken that borders on undercooked. I understand not overcooking and giving people dry chicken, but if the chicken skin is stretchy and yellow it should probably spend another minute or two on the grill. There have also been occasions when I get home after going through the drive-​through and I find honest to goodness chicken feathers still on a wing. I know that chickens have feathers, but that’s just gross. They also skimp on the flan portion sizes compared to the Irvine locations by at least half.
Another problem, this applies to al El Pollo Locos, is that their rice has gone from a flavorful spicy mix to orange mush over the last 15 years. That and they stopped serving carrots and cauliflower with their vegetables, but El Pollo Loco is all about the chicken and at least that has not gone down in quality.
From my experience, El Polli Loco locations located inside the plaza of a big shopping center tend to give you the best results. There are plenty of excellent El Pollo Locos, but this is not one of them.

I’ve been going to El Pollo Loco for a long time and ever since starting my gluten-​free diet this my main fast food place now. I get the Pollo Bowl and put their pico de gallo on it, that’s my favorite. Their Spicy Chipotle Burrito is really good and kinda spicy. For those of you with egg allergies there is no egg in their chipotle sauce. If you like mexican food I recommend this place.