Panera Bread

I just left mad again. It seems like their customer service goes lower every single time I visit. I ordered my bagels from their little kiosk since there was a line and the only woman working the register said the kiosk was available if you were paying with a card. Placing my order at the kiosk was very easy and I thought things were looking up for Panera. WRONG.
While I was standing on the side waiting for my order the person at the register asked if I had been helped and I explained I placed my order at the kiosk and she then continued helping other customers. After seeing other customers come and go I spoke up and said I guess it would have been quicker if I waited in line. Finally she said if I ordered at the kiosk my order would be available at the take out. Since they called the name of the man that placed his order at the kiosk also I assumed they would call out my name too. Then after waiting an extra long time for my order my bagels weren’t even sliced. Epic fail for Panera again.

My wife and I are frequent customers of Panera Bread. I love this place! The food is great, healthy and tasty which keeps me coming back to this restaurant time and time again. My pet peeve is the line up at the cashier. EVERY time I go to any of the locations I have to wait for a long time especially at lunch time. You’d think they add more cashiers at this busy time, but no, it is always the sole cashier chatting with the customers and ignoring the line up. The restaurant chain management should address this.

Service here just keeps getting worse. I just had dinner here and when I ordered I informed them that the tea and lemonade were empty. I had ate my meal and told 2 more staff members and a half hour later they added more. By this time I had already ate my meal and had water.
I come here often and the service is never consistent, they always seem overwhelmed when you ask for anything but yet you see many of them standing around talking or arguing with each other.

Keeps getting worse every time I see it. Staff is inconsistent, half the time my order is just thrown in the bag, no box for it. Also, service is slow. You can expect to wait for a while.

Enough with the complaints about pricing, people. We all know what to expect here, so if you have a problem with the cost, stay away and spare us the griping.
This Panera is beautiful and literally anything you order is fabulous. I’ve never had an incorrect order or inattentive staff. I love the way the baked goods are displayed! I make up excuses to come here (i.e. bringing home treats for the family) as I rarely eat sugar/​wheat/​flour products. I make the occasional exception for Panera. Salad and soup are top notch. Customer for life.

Thank goodness the food is good as the customer service is not. I asked for a knife and the girl responded with «I already gave you one.» No you did not and so what if I was asking for a second knife, you aren’t handing me a solid gold knife. The love their knives. Corporate must have a tight leash on knives. I ordered 2 dozen bagels for an office function and asked for 12 knives and I literally was asked 6 questions. It’s a plastic knife. I’m paying you money for services and I shouldn’t have to argue or plead a case to get an extra 8 knives. Really now! And the questions were coming from a «trainer» she was not friendly. Must not be a morning person. None the less she should have just given me 12 knives, or 24 if I wanted them.

Tried the you pick 2 deal. I got a cup of broccoli cheddar soup and half a Greek salad with chicken. my food came out pretty quick like usual except when my food was delivered, I was missing a fork, I asked the server for a fork and he said he would be right back, and he never came back with it. I had to enjoy my salad with a spoon.

My daughter and I had lunch here over Thanksgiving weekend. I had broccoli cheese soup and bread. I liked the bread, the soup was all-​right, I have had better broccoli cheese soup, it was served warm as was the bread. The portions seemed on the small side for the price.
Service was fine here, though this place seemed on the noisy side, it was a holiday shopping weekend and crowded so I understand, and tables are kind of close together. It was all-​right for a quick late lunch, it was nice the cashier offered us choice of pastry to take home, I think it might have been 99 cents extra on lunch deal, she bagged them for us which we took home and my husband took to work to enjoy with coffee the next day. I haven’t tried the pastry or sweets here, they looked good and nice variety, so I would stop in for a muffin on the go when I am shopping in the Riverside Plaza area.

Great quality, always.
I work down the street and utilize the rapid pick up service.
I place my order easily online and pick it up right when my lunch starts. Each order has always been made correctly and delicious!
Everyone always welcomes when you walk in the door.
Great location and food!

Typically I am always content with the quality of the food at Panera. However, Customer service at this location has been ⁵⁰⁄₅₀ so far with me. To be critical manegerial staff lack any sense of friendliness. The cooking staff seem to have it together though, so kudos to them!
Prices are high for the small portions of food though.
Its Really not worth here often.

Very expensive food high quality food, but small servings…

Panera has always been one of my favorite spots. Between soups, sandwichs and salads, there’s a good variety to choose from. Their food is always so fresh and I like the feel of the restaurant inbetween a sit-​down and fastfood. Their «Pick 2» option is one of their best choices, but on my most recent visit, I have a simple craving for soup. I ordered their Broccoli Cheddar bowl ($ 5.71), which has a creamy base with bits of broccoli. It also comes with a side of chips, bread or apple. The orders come fairly quick and service is always friendly.

I love the food, pastry, and drink selection here. It can be hard to find chains with the quality café style line of food. There is a large variety of options from pastas, broth bowls, soups, paninis and plenty of pastries to choose from. Vegetarians and vegans have a ton of options here. They are always ridiculously busy, but there is a pick up section for pre orders and computers to do self service and with iced mocha on the list and amazing carrot muffins, this will turn into my morning stop. I’ll be changing my starbucks gift card for a Panera rewards card. The general $ 9 dollar per meal charge is especially nice when any side added is only $ 2.99 more and pasties go to 99 cents. They also do seasonal iced teas and I am impressed at there decent iced green tea. These prices are especially nice with higher quality restaurant food.

Went back and was disappointed again, got kicked off of the internet after 30 minutes. I had to relocate to Starbucks after buying lunch

Delicious food so much to try & can’t beat their pick 2 option. I always get half sandwich, & cup of soup. For .99 cent get a pastry. And right now enjoying a delicious pumpkin spice latte. Plus earn points towards free food. They have the best bread & iced green infused with passion fruit & papaya. I love coming here & can’t wait to come on Tuesday to get bakers dozen of bagels for half price

Ugh, Panera Bread. You have disappointed me with your lack of good customer service skills.
I came in one night, ordered my food, sat and waited longer than usual. The manager, Liz, was out on the floor. I can infer the staff/​restaurant needed someone to take control because I’ve never seen her before.
As I’m waiting, the workers filling orders are bickering with each other and completely unorganized. There was also problems with their computers and two customers had complaints about their orders. I, a VERY hungry customer, was so fed up with this commotion that as soon as I heard my named called, I got the hell out of dodge.
I get home and guess what? They forgot some of my order. I was LIVID. I called them, told them my issues and they told me to return to get the missing food item & to get a free pastry for their mistakes.
I return and I found myself waiting for 5 minutes to talk to someone because they were just THAT unorganized. Finally, I received the turkey panini and they told me to wait by the pastry area to speak with someone about my free treat. I waited another 5 minutes. I was SO tired, hungry and ready to go home!!! So, I asked the worker cutting bread if I could please get my pastry because I was so freaking hungry. This woman looked back at me with the most disgusted look and says «What do you want?» so I ordered the most expensive pastry, the cinnamon roll, (b*tch move, right?) and she rudely handed it to me and I just walked the hell out of there.
Panera bread, why?!! Everyone, check your orders so you don’t have to waste gas to come back & get your turkey panini :-(

I’ve been many times before, and it’s always the same low, poor quality. I had a gift card so I felt compelled to go. Today, I tried the Turkey Avocado BLT… It’s as if someone scrambled together all of the ingredients, and then used a spoon to scoop everything onto the thinnest, soggiest excuse for «sourdough bread». All yours for only $ 8.50. Oh, and microwaveable bacon. You stay classy Panera.

Whats not to love… Fresh healthier food at a resonable price.
I wish I could sum up this review with that.
But ill go on to say the employees are always in good mood and the place is always clean.
My only gripe is that whn they dont have the proper beesd they will substitute one with out asking me. Like im not gonna know the difference between my tummy french baguette and some crappy wheat roll… haha.
Also, I love that this location opened up sme wireless kiosks. Im all for speeding up the process!

I used to like Panera a lot, but recently they’ve declined to an unacceptable level, very unfortunate. The Fuji Salads that I’ve ordered during the past three visits came with little containers of dressing, both about ¼ full, they could have put 4 times the amount in one container if they had filled it. There is also way too much frisee (weed like material) in their salads these days.
From now on, I’m going elsewhere, maybe I’ll give them a try again in a year or so to see if they’ve improved. When I pay nearly $ 9 for a salad, I expect for it to be quite a bit better than what Panera is serving these days.

They left the bacon on my sandwich after I told them to take it off. They also no longer had my favorite salad, the salad I got instead is pretty good. It’s a strawberry and chicken salad. I got an apple on the side.
The cashier wouldn’t look me in the eye which was weird and it was hard to tell if she was talking to me at first because she kept looking behind me.
The iced tea was also broken so o had to get another drink than my usual. I probably won’t return to this specific Panera bread again.