West Elm

Great store ! The customer service is the worst!!! Almost like they do not want to be bothered .
Big disappointment because this is not what West Elm is like in other larger cities. After three tries I will wait and try another city on my travels.

Wouldn’t recommend to my worst enemy. Recently, I purchased a sofa from them, and the transaction was a nightmare, as West Elm cancelled it twice, claiming they had run out of fabric. However, the fabric was still listed as an option online. I then ordered a slightly smaller sofa and — bingo! — it was possible, despite being told that the fabric was discontinued and wouldn’t be.
That whole process alone took 3 months of back-​and-​forth, mainly consisting of customer service not contacting me when they said they would.
The sofa then arrived 2 months earlier than they said. I was very excited to get it, until I encountered the smell… the SMELL… of flame retardants. In fact, the sofa was so unbelievably toxic smelling that I developed a migraine, dizziness and even broke out in hives (and had to go to the doctor). A quick google search later and I learned that West Elm (and its parent company Williams Sonoma) are some of the very worst offenders for over-​spraying flame retardant on furniture. This reaction is actual very common from consumers and there are many, many websites devoted to this.
West Elm did say they would return it, but it has now taken 7 phone calls to them as they keep «losing» my file or forgetting to call back.
Needless to say, I am hugely disappointed and will never ever buy furniture there again.

4.5
Love a good home décor store. Makes me wish I had permanent home to decorate! … and a career where I could afford all of it!
West elm has a great selection of furniture, wall décor, rugs, candles… This particular store does not have bath items — however these can still be found online. Selection is on the pricey side but great quality. Very happy to have West Elm here in Rochester at the lovely developing Armory.

Clean, modern & smells like eucalyptus in this joint! A little bit of everything from furniture & lighting to pillows and dishes. Great quality. Friendly staff greets you at the door and offers help without hovering. Moderate price point. I was a little surprised at the size (was expecting it to be bigger) as it feels more like a large boutique! Roc is coming up!

Nice addition to the Armory, large space lots to look at. Well curated, not terribly expensive but not inexpensive either. Most of the things are made in China, some are locally made or made in the U.S.A. I was surprised that one certain candle seemed to be sold out? I was going to inquire but not sure who worked here or who was available since check out was busy no matter I will be back for a few small things. It’s clean and modern in design. If that’s your thing you are set, they also have a catalog which is helpful. Either these stores open up or they close. They also have a small section of locally/​NY State made things very nice. If you like straws they have a Silver Straw it’s $ 3.00 rather than the Sterling Silver one at Tiffany and Co that you know costs a small fortune. Certain things I think are priced too high? You could probably go to TJMaxx, Marshalls or Home Goods for things. But whatever. If your in the area go in, take a stroll, you may be inspired by what they have and may even buy something. Enjoy.

The space is amazing! Very large and industrial. There is a wide variety of pieces and ultra modern. One of everything please!