AccuVision

Revised review.
I brought my 5 year old autistic son in here on ⁷⁄₁₁ and was kind of dreading the experience since he HATED the dentist and doesn’t really like going to a new Dr. The front desk staff was welcoming and nice everyone welcomed us with a smile on their face which is rare in some places LOL. I was pleasantly surprised with how well he did The lady who conducted his first initial exam was very friendly and understanding of his disorder she didn’t rush anything and was very patient.
The Dr. who did the exam was extremely nice, he conducted my eye exam the prior month so I was pretty happy we got him again for my son. He didn’t rush anything when doing the exam he was very patient with my son and told him what he was doing before he did it which is big not very many Drs. do that but I’m happy he did.
Ordering his glasses was fairly challenging but that was because he wanted to try on every single pair of kids glasses, the guy who helped me (forgot his name) was very helpful and patient with us when we were picking out his glasses.
The only downfall was my INSURANCE needs the company to send them out to them to get the lenses made or else we would’ve had his glasses that same day!
The owner of Accuvision was very helpful with helping me understand a few questions that I had in regards to a test the eye Dr. recommended so thank you for taking the time out of your day to personally call me and answer my questions and concerns I appreciate it very much because not many owners would do that.
They will be getting my service again in the future, and I’ll recommend them to my friends and family.

TLDR: They messed up my glasses requiring a remake of the entire thing, the re-​make was delayed, and not even an apology was given to make up for it. Doctors are great here, sales staff not at all.
The eye exam was great, the doctor was very informative and was very nice. It’s the only reason I’m giving this place two stars instead of one.
There was an error with my glasses that required a remake. It was admitted that it was a fault of the sales associate, and not anything I did. I do not fault him for this, mistakes happen, we’re all human.
There was a delay in the order, and my new-​new pair were delayed by a few days. Since i already had a new pair, this was acceptable, and i appreciated the phone call letting me know it would take some extra time. No problem with this.
My issue comes from my last return visit, to pick up the re-​made glasses. I sat down and before I was handed my new pair, the associated asked for my old pair back Almost like she thought I was going to grab the new-​new pair and run? Anyway, i put on the new pair and she literally the only thing she says is «okay, you’re good to go» and she stands up and goes back to the counter. I had to grab her attention because they felt a bit off on my face. She grabbed another associate who talked with me for a bit, but reassured me that they fit fine. I took his word for it, and when i get home i noticed that my glasses will not fold all the way. I wish i could upload a picture, because these frames are seriously bent.
All in all, the doctors here seem great and knowledgeable. They need to work on their customer satisfaction. I did not ask for anything extra, even though they admitted the mistake was on their part, but i did not even get an apology. This is the first time i’ve felt strongly enough to write a negative online review. If someone with less patience went through this ordeal, i’m sure they would be getting more than just a bad review online. I’m pretty sure they fired the sales associate who made the mistake, which is a shame, since he was the only one with enough integrity to admit the mistake and apologize for it.

Had an appointment this morning they were busy but I did not wait long. The exam was good better than most that I’ve had. I spent right about what I had expected only I was able to get everything I wanted for the price. I do have insurance and they worked with me to let me know exactly what was covered.

I’ve worn glasses for over 25 years and am very particular about lens quality and how my frames fit, feel and look. When I get a pair of glasses, I typically keep them for 2 years. I have dry eyes that are pretty sensitive to contact lenses, but I still need them on the rare occasion when I exercise. I’ve been to countless places for exams and glasses in my adult life, thinking these places are all the same. I go to this Accuvision because I think they are top notch on all fronts, based on my last 10 years of going there.

I have excellent insurance but you would never know it at this place! First of all last year I bought in 2 prescriptions, one for each of my kids to get contacts. I was able to buy a years supply of contact for 19.99 per kid for the year. So this yr I took the kids there for an exam and contacts. The dr came out and told me that he wanted my daughter to have the extended wear contact opposed to the regular ones she had been wearing, they took her in the back gave her a free trail pair of the extended wear contacts. However when it came time to pay I was being charged. $ 141 for my son and $ 241 for my daughter this included the 2 $ 10 co-​payments. So I was to pay a total of $ 382 and that’s with having insurance!!!
At this point I was in shock! We then decided that the extended wear contacts were too pricey and went with the regular one. The lady had the nerve to take my daughter in the back, she had her take out the free trial extended wear contacts and had her throw them in the garbage! What a waste! And how rude to do this to a kid!!! Needless to say I will never go back there AGAIN! Not to mention the price for the contacts last year went from 19.99 a yr to $ 27 a box!!!

Terrible experience here.
I scheduled an appointment in advance. When I arrived, the desk staff greeted me, signed me in, etc. I asked if I could look at frames while I waited and she told me to go ahead. All of their frames are locked up, but no one offered to unlock the case. Instead, I took a seat and eventually was called back for my pre-​test.
The woman who administered the tests was ditzy and unhelpful. One of the tests legitimately did *not* work for me, and despite my telling her that, she told me to keep trying.
After my pre-​test was done, I went back out to the waiting area.
And waited.
And waited.
And waited.
Forty minutes past my scheduled appointment time, I walked out (and called my insurance to tell them to deny a claim for an exam since an exam never happened). There was no explanation of why there was a 40 minute wait, no apology, nothing.
Skip it. You can do better.

If you need vision care, this is the best I have experiences. Even though they are included on my insurance, I can STILL be objective!
Staff is wonderful, several locations, and prices are reasonable. RECCOMEND!