First Choice Emergency Room

$ 191/​AETNA insurance and $ 1,378/out of pocket for the Dr to look at a shallow 2.5cm laceration, clean the site, and place steri-​strips.
Care was acceptable.
Pricing is outrageous.
I was billed by both First Choice ER and National Medical Professionals. Both use the same billing form, listed charges, and payment website, but different account numbers and amounts. NMP also billed a month later than FCER, so when I thought that the $ 756 + $ 191which I had already paid covered everything, I was surprised to get a bill for another $ 622 (for the same listed Service Descriptions).
Unfortunately the more reasonable costing urgent care facilities are not open at midnight. My fault for not doing more research before walking in the door. Hindsight I wish I had gone to a regular ER.
Hopefully my review will save someone else the stress and financial burden that I am currently experiencing.

DO NOT I repeat DO NOT go to First Choice facilities! You will pay the highest fees I have ever seen for the level of treatment. For a 45 minute visit for Strep Throat, we were charged $ 2900. They will check your insurance and tell you that they accept it and then charge you out of network fees!!! AVOID!!!

My son had broken his wrist on a Sunday night. The hospital ER was so packed and it was a 2 hour wait. Decided to try out the First Choice Emergency Room here in RR and I’m sooooo glad we did! We checked in and was seen within 5 min. Nurses were great and so sweet to Kellen, who was still in shock that he broke his wrist. The dr. came right in and made him feel so comfortable, x-​rays were done, temporary cast put on and out within 30 – 40 min. Dr. Scaff was awesome, so was Nurse Heather, X-​Ray Tech Gabbie and even the Registrar, Ashlee was too sweet! We even got a personal call from Dr. Scaff, checking on Kellen. LOVE!!! My son even received a letter from them with all their signatures. He was so happy! It’s the little things that mean a whole lot! Thanks again for all you did for my son! Will definitely come back, especially since I have 3 boys! lol

Very Clean! I was so impressed by this. The staff was very helpful and nice and thorough. In the state I was in it was refreshing to relax knowing I was in good hands. I highly recommend this facility.

I went to this ER at 12 am one night and they had me out within an hour. They are extremely friendly and fast acting and even gave me a gift bag on the way out. Not only did they call to see if I was feeling well but they also sent me a card that was surprisingly hand written wishing me well. They take really good care of you and actually care about you.

We had an amazing visit! My daughter smashed her fingers in a door and we went in to make sure they weren’t broken. The staff was attentive, timely and kind. They even made a little bag of first aid items for my older child who loves to play doctor

mmmm. I guess I had a better experience than most. I think the staff showed me respect and took my issue very seriously. It turned out to be something minor, but reassured me that it’s nothing major. I listened to their advice and I know that things will be much easier for me in the future. Thank you!

If this review was strictly about the care I received, it would be 5 stars. I came in because I had a possible concussion and needed to be checked out. I had 2 CT’s and an X-​ray and was in and out in 2 hours. The care was good and the people were nice but that is only half of the experience.
The Bill I was stuck with afterwords is astonishing! I have United Health Care through my employer which they accepted but when I got the bill and saw the breakdown I was floored. This is before insurance «discounts».
— Approx $ 2000.00 Dr visit (talked to me for maybe a total of 20 minutes)
— Approx $ 5000.00 for the Emergency room visit (All of 2 hours, about an hour and a half i was waiting for results or something)
— Approx $ 6000.00 for imaging (2 CT’s and 1 X-​ray: These charges i was kind of expecting and wasn’t as concerned about)
GRAND TOTAL= about $ 13 000.00 for a 2 hour visit.
HOW ON EARTH can someone charge over $ 7000.00 to step foot in the emergency room and talk to a Dr???
After trying to get a detailed list of all of the charges from the billing company and finally calling this facility its self, I was told that the emergency room billing sends outrageous amount requests to the insurance company and then the insurance company comes back saying «No, we will only pay _​_​_​_​_​amount». Then through all the smoke and mirrors that is health insurance, you get a bill for the amount that you need to pay (about $ 2100.00).
The worst part is, is that when we went in, the first thing we asked was, how much is this going to cost us? They couldn’t tell us and kept saying «It all depends…». Well Now i know, I would rather go straight to the hospital where I may have to wait a few more hours than to see another bill like this.
Do yourself a favor and stay away if you are on a budget, or care about which toilet you choose to flush your money down.
Update: Apparently with United Health Care, this leftover $ 2100 does not go towards the deductible. So depending on your deductible level you are still on the line for an additional amount if you have to use medical services again during your year.
THEY DON’T TELL YOU THIS WHEN YOU GO IN!!!

Attention all Dell employees and anyone looking for emergency care. Don’t ever visit this Emergency room unless you are about to die. This place is a huge scam and I plan on letting every social media outlet know. I have Aetna insurance and I believe I have the right to be told prior to service that their physicians are not in my health plan’s network. I went in for a torn meniscus. Let’s start off with a break down on my out of pocket bill.
1. Emergency visit = $ 4945.00 are you kidding me!
2. CT scan = $ 2496.00
3. Blood oxygen level = $ 135
And a few more small items. Totaling $ 7,726.00
This is the bill I received with a letter stating my insurance is out of network. It should be my right to be told that prior to any service. This place is a huge scam and from what I have seen from other posts regarding same issues something needs to be done. This is not acceptable. Fox news is talking to me tomorrow to investigate. I plan on calling tomorrow to get a detailed list of what is included in this $ 4945 charge. I am posting flyers at Dell to make sure this does not happen to any other Dell employees. I’ll will post again on Facebook and I will add another post once I talk to Fox news.
Avoid this place at all cost! This is how the middle class hard working Americans are treated! I will not stop spreading this information until this place closes down.
For the others posted on Unilocal I might be contacting you for additional resources for the news.
Stay away from this place! Dont go!

It’s the worst experience to lose control of your body and not know why you feel the way you do. I needed to be seen right away and First Choice gave me that piece of mind. From the time I walked in the front door they were attentive and caring. Doctor and nurses were very detailed and took the time to explain my situation to where I could understand. I highly recommend First Choice and their wonderful staff. Thank you!

Do NOT go to this place! They can’t tell you how much anything will cost when you are there. We will just bill to your insurance they say. You get a bill a month in half later for over $ 1500, oh and it says they were out of network for your insurance. All for a 15 minute talk with a Dr who prescribed medication that I had to search multiple pharmacies for before finding out that it was going to cost $ 100 just for the medicine. I called them back asking for something similar that was cheaper and the Dr. would not change the script.