Club Metro USA

Beware of hidden fees and cancelation policy. I canceled my membership and continued to get charged monthly and late fees.

I went in for a day trial. It’s a really nice and clean gym. BUT the weight floor is too small. People don’t put away the dumbbells. When I went there it was already really cold outside and they had the AC on. I was freezing the whole time I was exercising.
It’s not 24 hours and I ended up having to leave before my workout was done. Yeah walk outside and i was even more cold.
It was a bit full when I went so I can’t imagine how packed the weight floor would be from 3pm to 7pm.

It has been nine months after the cancellation. I have since spoken to the outsourced billing department and they agree that according to the contract and records I do not have a balance. However, the calls did not stop from the gym for their $ 21.95. Since, I am no longer residing in the NYC area, I sent my mother in to pay the phantom balance around the six month mark. I have not heard anything from them since. I have my receipts for the payment filed away for good measure, Slippery business practices. I recommend looking elsewhere for a gym. It is not worth the hassle.

I recently moved across the country where I went to a 24 hr fitness, and loved it. After we moved I needed something closer to home than the nearest 24 hour fitness was and after much research I settled with Club Metro.
I don’t use the actual gym floor much, although my husband does and finds it adequate. He goes early AM and has no issues with weights and treadmills…
I go to the 9am classes and love them. Fran has been instructing for YEARS and she knows what works. She gets it done! Coming from a large gym where I took the Les Mills classes and Turbo Kick it IS an adjustment, but I get no less of a workout! If you stick to it you’ll learn that it works.
That being said it would be nice if they had a larger classroom and new weights for the classes. I’d say 80% of the weights are truly awful… and the mechanism they have for storing the weights is awful as well. No complaints otherwise.
To the person with social problems… Get over the «clique» issue. Everywhere has their own cliquey girls. School, gym, the office… It’s life. Maybe you should introduce yourself and make a friend and you won’t feel so lonely.

I’ve been going here for a few months now and overall my workouts have been enjoyable. Even at peak hours there are plenty of cardio machines available and the workout equipment is open. The added benefit of child care is fantastic as I don’t need to miss a workout.

If you’re looking for good classes, don’t come here. People seem more interested in hanging with their cliques than actually working out. The instructor in charge of the classes is a 90s has been who is completely out of touch. Music is terrible, room is tiny, and you have to fight the groupies for a spot. No thanks.

OK. I am a gym enthusiast. So this review is going to be as elaborate as possible.
Ok first off, This gym (for this location) deserves no more than 2 stars.
— Price —
They were running a deal $ 9.99 a month, so I signed up. It’s actually $ 150 initiation fee (whatever they initiate) + $ 30 some other maintenance fee so it comes down to $ 180 to join. Then no contract just $ 10 a month forever.
Alternatively you can join with a one year contract for $ 20 a month, first and last months dues upfront + $ 30 maintenance fee.
So I did my math since I always go to gym and this is a regular thing for me, it made more sense over 2 years time.
Now, I came from one of the best gyms in NYC, NYHRC. Coming from a club-​like place to this gym, is a bit shocking, seriously. No I am not going to compare them both since HRC is $ 100 a month where this is $ 10.
— My Complaints —
Nobody puts their weights back!!! This is very very annoying. Dumbells/​barbells all over the place. Weight rack is also not marked with weight numbers. So you don’t even know where to put your dumbbell.
Management is not enforcing this as there are no employee on the floor. There’s absolutely only one (1) employee on the whole area that takes cares of the locker room, never saw him on the actual work out floor.
Music is too loud. You can barely hear your headphones, unless you crank them and hurt your ear.
TVs always I mean always on the same ESPN channel. There are around 4 – 5 TVs on the floor and they show one of two things at any given time, it’s either Basketball or Football. Now, what’s make them think we want to watch a college basketball game every night. Watching all those
TVs on the same channel, I feel like I am in Best Buy shopping for a TV, it is really bothersome to me.
Theater is a joke. Treadmills in the theater are horrendous, oh no they do work but they make an incredible amount of noise you CAN’T hear the TV. You can’t make out what they say, so it kills the experience fully. I told this to reception but I know it won’t be fixed, as it’s already been a month.
It’s relatively a small gym. It gets REALLY crowded around 5 – 6. This creates parking problem. Sometimes you gotta follow people leaving to gym like a freak to get their parking.
No shampoo, OK you might say for $ 10 a month what do you expect, ok fair enough.
No towel service, once again OK $ 10 a month can’t complain about that.
— Goods —
People at the reception are friendly, nobody with stick up to their buxxs or don’t-want2-be-here atttiude so that’s good.
Obviously $ 10 or $ 20 a month depending on how you sign up.
I notice that there were around 5 treadmills broken, they did fixed them. So stuff gets fixed when they brake (theater is another story though). but TV channels are very limited.
My company is paying for my fitness, so I am going to cancel to go elsewhere. Let’s see if it’s going to be smooth.

At $ 20 a month, this gym is better than other similar gyms in the area. It’s not fair to compare with the $ 60+ gyms like 24fitness or the Giant’s one. All I’m looking for is a place to use a treadmill or an elliptical machine, and do some basic weights, which I found myself very satisfied at Club Metro.
My only complaint is that there are people who steal at the gym. During my first visit, I put my under armour pants in my zipped coat pocket and hung it on the coat rack by the entrance. Well the pants were stolen but the coat wasn’t. Weird. The thief must have thought it was something valuable and took it. Since then I’ve been using the locker. Hope management can address this issue and boost security.

Great price. Enough parking. They need an upgrade on their cardio machines. Only 4 bikes and usually at least one isn’t working. The people working the desk are seriously the NICEST. BEST attitudes and customer service and this is the 4^th gym I’ve belonged to. BUT they could use some cardio machine upgrades especially the bikes.

One of the worst places I’ve been!
First off, I had to wrangle with them for five days to get the tanning option included in my membership as promised. I actually had to print the ad from the internet and bring it in for proof. The other issue was that a manager had to give their ok and they’re never there.
The place is very small and once you’ve been there for a day or two you realize why the membership is so cheap. It looks like the gym was originally one big room that was partitioned. There’s very limited machines and a tiny room for classes.
I took two classes, one with a male instructor and one female. I don’t know if they were married but they were a perfect match of bossy, sarcastic, and cross. Neither one ever introduced themselves to the class nor did anything that might be considered pleasant, especially the female. I don’t know what they were trying to prove but they sure made me not want to exercise or even be in the same room with them! I can’t see why anyone would want to subject themselves to being abused and talked to like a 2^nd grader in those classes
One can find so many better places to go these days than this place. A big gym like Ballys, for instance, even for the same $ 20, would put this place to shame– in the variety of machines and classes and in really personable instructors that you can actually have a conversation with.
BTW, I gave Metro one star just for being a gym, sad as it is, because exercise is good.

Well, since my last review things have changed the shady sales manager, I refer to as the «rat» has now left and has made for a much more pleasureable experience. There is also more knowledgeable and friendly front desk staff and people you’re happy to see when you walk into the gym. The price is right as is the location. Since my last review, I also found an awesome trainer and going there is worth it just to train with him. He helped me lose 100lbs and keeps me on track with my goals as I continue to make new ones.

Ok, first things first. The staff at the Gym, is NOT nasty and unprofessional. I just joined 2 weeks ago and from the very first encounter I had with anyone at the desk to now, everyone was awesome. If you want a member to jump at your arrival and roll out a red carpet, go to a spa not a gym.
Gym is located a few blocks from Rutherford train station. I am training with Anthony and Danny. Both AWESOME trainers! very professional and skilled and friendly and push me enough to challenge me and get results but are not the in your face, drill sergeant, jillian michaels type that I can’t work with. I am sure their other trainers are awesome as well but I couldn’t have made a better choice then them, and i look forward to the lean, fit, toned new body I will achieve within the next few months of hard work with their guidance and help every step of the way.
Gym is very clean and great size. Not huge and not small. Can’t say anything about bathroom/​showers and such since I shower at home, have yet to use the ladies room/​locker. A ton of cardio machines and equipment and good amount of free weights. The only thing I would change is i would like to see more mini lockers for small items storage since l love those and can’t ever get one cause everyone else loves them too! :)
Listen, you want a gym where you can get a good workout in on your own or train with someone if you need it and are like me, clueless as to what to do and what machines are right for you etc, this is the gym for you. Oh and they have a lot of classes which I will check out soon.
p.s some people are complaining about the prices of the shakes? of course its gonna be a little more expensive than making your own! every gym charges more than $ 2 for shakes, why don’t you just buy a shaker at GNC and a some protein powder and make it yourself at home? Just saying :)
Katherine

So I joined this gym almost two years ago because it was close to my house. It’s kinda small. Not enough weights. Plenty of cardio stuff. The management is awful. The trainers are unfriendly and Dicks. Too many kids as well as adults hanging out sitting on equipment and not working out.
The maintenance guy is real nice and keeps the place clean. The juice bar is ridiculous. $ 10 shakes?
All they do is pack em in at this gym. Some days it’s so crowded you can’t even workout. Oh and as far as hours. Why would a gym close early on the weekend? Some of us don’t have Monday to Friday jobs. Also it seems tgey open and close whenever. If you are trying to workout before work good luck. 5 am means 5:45 or 6 ish.
There are some cool regulars there that are more willing to help you then the too cool for school trainers.
If you are serious about training go the extra mile to Powerhouse.

Walked in and out of this gym today in less than 5 minutes. I was greeted nicely by the girl at the desk who was pleasant the entire time I was there. I told her I was interested in speaking to someone about a membership. She introduced me to a gentleman who she called the sales manager, who after he finished chugging a Gatorade and «catching his breath» said hello to me. He did not introduce himself, ask my name or anything. He grabbed a piece of paper and told me things were very simple. $ 0 down 19.99/month and a $ 25 service fee. I would have to pay for last month upfront as well. I explained that I’d like to try out the gym before I signed up. His response was to tell me I needed to print out a pass from online, or pay $ 10 to use the gym. Why would I sign up for or even pay $ 10 for a gym I had never even been showed around. If he doesn’t want me to workout sure, how about touring the gym, explaining the benefits of his gym. This guy was arrogant and condescending, if he was my employee and was treating potential customers the way he treated me in such a short time there would be a major issue. I will absolutely not be returning to this gym. I’d rather pay more for a gym with people that might treat you with some respect before asking for money. I would strongly suggest trying another gym, in the quick look I got of this gym from the front desk it didn’t look like anything special.

Good luck trying to cancel a membership, I hope you have plenty of time & patience! Repeated calls & a scheduled visit finally got me a sit down with someone claiming to be a manger, turns out the day my cancellation was supposed to go through, the gym changed management (what a convenient coincidence) & my cancelation request somehow vanished. FINALLY got the cancelation through, fast forward a few months, low & behold the automatic payments are still being billed to my credit card. More calls, dispute…
Gym itself is adequate, kind of what one would get for the price. Clean & what they lack in free weights they make up for in cardio machines. That would warrant only 3 stars but I can’t leave out the frustration with membership & management. Hence, 1 star.

So I’ve been here for a while now and I really like it. Lots of equipment and few people, at least when I go but then again, I go either early in the morning or late at night. So now, we’ll starts with 5 stars and work our way down to three stars.
+1 Smoothies are pretty delicious
–1 Smoothies are pretty expensive. $ 5+ for a smoothie the size of half a water bottle? Ummm, no thanks
–1 I was drinking a smoothie when i felt something weird in my mouth. It was a small piece of shredded grape skin, or so I thought. I took it out and what do I see but plastic. Plastic. In my smoothie. My expensive, $ 5+ smoothie. WHAT?
+1 Employees there seem friendly.
–1 How is it that every time I need help and want to talk to one of them that they’re all chitchatting with one of their friends? Most of the time, the people they’re talking to are members of the gym so, I suppose they’re trying to be nice.
–1 They seem to be a bit unprofessional at times because when you finally get their attention so that they can help you, they tell you they’ll be right back and go straight back to talking with their friends again.
So all in all, I suppose it’s a pretty good gym. I mean, the facilities are pretty impressive (like a theatre) and what else do you do but work out? The employees, I’m sure, mean well but my god, I wish they take a little bit of that effort to make everyone feel welcome into helping people with their problems.
One last thing: prices. The whole $ 19.99 is a bit misleading. Yeah it $ 19.99, so long as you sign up for a 2 year contract. If you simply want a 1 year contract, it’s the same price but you have to pay an additional $ 180. If you think about it, so long as you are committed to doing 1 year and 5 months, you’re saving money

Place has gone down hill drastically. Place is supposed to open at 7 on the weekends, ummmmm 7:35 and still nobody to open up the door. Weights are never put back and the staff does not enforce it at all. Lots of kids in there as well. I’m all about fitness in youths but somebody has to keep on them. I can’t stand it when I want to work out on a machine and there are 4 13 year old kids talking on their phones and pretty much hanging out. Then there is the staff,

I have been coming here to this gym for almost a year and I like it. There is not a shortage of cardio machines… even during peak hours. I have a few favorite staff members that are always friendly to my man and I when we come to work out.
Our personal trainer, Anthony A., is the best EVER! He helped my hubby get into shape and also helped him to lose 50 lbs.
There are a few «meat heads» that frequent the free weights area but they are tolerable and you still have your few that sit on machines and text and talk on their cells and hold up the machines when others who do work out need to use them.
I will continue to come here as I find everyone nice and pleasant and its not far from where i reside

So I’m a new memeber and decided to join because it’s ½ way on my commute to work and they offered me a month to month contract… would NOT have signed up for a year because if I lose my job or get a new one and want to use another Club Metro I would have to pay $ 3.00 EVERYTIME I go to another gym because they are a franchise. So they got me with $ 20 a month for month to month.
OK so here’s what I think:
GOOD STUFF
~Location is right off Rt. 17 South, right before Rt. 3 — easy to get to (no side street driving)
~I go in the AM before work and it’s pretty quite. Most people don’t use the locker room/​shower when I do.
~Tons of machines
~Fun classes
~Cardio theater room
NOT SO GOOD STUFF
~The music they play is HORRIBLE. I’m a fan of all TYPES of music but I don’t think it’s appropriate to blast music in the gym with foul language and suggestive material. I personally don’t want to hear that stuff myself but it REALLY bothers me that they have a day care service while you work out and children are hearing it. If I had a child I would DEMAND that they do NOT play anything like that over the loud speaker for them to hear. Since I don’t have children I just pop in my ear buds and ignore what they are playing… but really, it’s completely INAPPROPRIATE!
~The water pressure in the shower and sinks are pretty low. Takes longer to rince my hair out as well as wash my hands well in the sink. I wish it was adjustable. I know they are probably trying to save water but it takes me twice as long to take a shower since it’s so hard to rinse the shampoo and conditioner out my hair.
~Some of the staff members are not as friendly and as outgoing as other business that I go to. I usually don’t get a good morning greeting as I walk in, even tho someone is at the front desk…
~For the most part, the gym is clean, including the bathrooms, but the showers are not ask clean as I would hope. I do not think it’s a lack of staff or effort on the employees but I think it’s the lack of water pressure in the showers. I don’t see how they can clean well with such a fine mist of a shower.
~Many of the machines have something wrong with them. I brought it to someones attention and was told not to worry because they always have someone go around and fix the machines. I’ve been a member for about 2 weeks now… I’ve never seen a repair man and the machines with problems are still the same way.
~Sometimes you can have some yappers in the theater room… I know this isn’t the gyms fault because it’s about other people working out but they should put up signs and advise that the theater room is a quiet room. If you want to talk, go to other machines outside the room. No need to be in the theater room yapping your trap. It’s rude and annoying.
Overall, you get what you pay for so for $ 20.00 a month you get 2 stars I guess. That’s too bad becuase they have the potential to be alot more successful in my opinion.

Well, Like most «20 dollar gyms» this one has progressively gone down hill… it is a lot more crowded now, some machines have issues (broken headphone jacks, no tv, or out of order occasionally)
One of the main problems is that they have young kids «working» the desk. Good luck if you want to speak to someone who can actually log a trainer appointment or help with anything really.
They put a new manager in place, so hopefully he will turn it around.