Logan’s Roadhouse

I recently got stuck at the MBS airport with 10″ of snow on the ground, and power outages everywhere. Logan’s was one of the only places in town with power, and conveniently right across the parking lot from the Hampton Inn, where I was staying.
My colleague and I sat ourselves at a table in the bar area, and the waitress was there shortly after. She had no idea what Maker’s Mark was (odd, considering we were at the bar). After taking our order she had to come back and confirm several times the selections we had made even though she had written it down earlier.
We did end up getting the correct food, although it was just «blah». The salmon was overcooked, and the asparagus was WAY overcooked (to the point of being mushy).
While we were eating, a gentleman came in and was waiting at the reception area for a very long time. The hostess was nowhere to be found. Eventually he yelled back to the bar to see if anyone was working, or if he should seat himself. The manager immediately ran upfront, and instead of apologizing for the wait and seating the man, he yelled at the gentleman and kicked him out of the restaurant. The manager was way out of line and handled the whole situation inappropriately! I feel bad for the man who was kicked out, because due to the weather, this was the only place to eat for miles!
All in all, if you’re staying at the Hampton and just want a beer, this place would be fine. If you want real food and decent service, then go somewhere else for sure!

Walked in and the hostess started cussing because she had to seat us. She mumbled under her breath all the way there, then apologized to the server for seating us. It was 9pm. Server is the only reason we even stayed. I ordered medium rare steak, was well done. Fiancé did like his spicy chicken sandwich and the rolls were good. Fiancé ordered Sam Adams on tap and server came back saying they were out. I heard TWICE someone yelling in the kitchen «hurry up and order! I wanna go home!» We already had our food by then. Spine else started yelling in the back for him to calm down. Terrible experience, will never go back. How they are in business is amazing to me. I wish I could remember our servers name, she saved the whole experience. She’s better than working there.

Here on a Monday night and they are out of sirloins and NY strip steaks! Who runs out of steak at a steakhouse.

A lot to be desired; burger well-​done; ordered medium… fries were cold. Service; mediocre… had to go find salt & rarely saw server; One place to never return to

Kitchen was backed up, dinner took 45 minutes to come out. Steak came out MR when ordered MW, and other plate did not have the correct food on the plate (missing the shrimp), and steaks had no flavor.
Our server was nice the food was corrected, and manager stopped by to apologize for the mistakes, but would not recommend overall

My wife ordered prime rib med rare and got a med well steak that was tough. There was no offer to replace it. I had chopped steak that was too greasy to eat. Probably due to garlic butter they put on it. The yeast buns and baked potato were great.

I recently tried this place out and it was a nice introduction.
Atmosphere
I have to say, I’m not a big fan of the peanuts-​all-​over-​the-​floor gimmick, but it’s not a dealbreaker either. The booths seemed a bit small when you have two people sitting next to each other, as well.
Food
After the complementary bucket of peanuts, the dinner rolls arrived and they were definitely right out of the oven, which was great! When my entrée arrived, which was the The Fried Cheese and Bacon Burger, it was a nice surprise. The bun was actually great, not being the usual burger bun that just flakes apart or soaks up grease, so definitely worth mentioning. While the burger patty wasn’t bad, it didn’t really stand out in any memorable way. The bacon was nice and crispy, but the real star was the fried cheese ‘patty’. It looked like a breaded chicken patty had been put on the burger, but after biting into it, the gooey cheese inside spilled forth and it really did add a nice element to the overall flavor. Finally, the fries were just okay and nothing to write home about.
Service
Our waitress was pretty helpful and attentive and kept drinks refilled, which is always appreciated. As I remember, everyone we interacted with were friendly enough.
All things considered, this was a good experience and I’d stop back in here, but maybe if it’s not as packed with a 20-​minute wait to be seated.

The food is great, but the hostesses and waitresses were so rude. Not only were they not friendly but they were also yelling to each other through out the restaurant. Not sure if it’s even worth the money for great food since the service was so bad.

If you’re looking for average food at average prices, this place is it. Nothing fancy, but the cheap appetizers are an incredible deal. And the rolls are awesome. Sometimes I get filled up on rolls and peanuts before my food comes out.

Don’t go there when it’s busy. We waited twenty minutes only to watch others seated before us. When we inquired, the hostess checked her list and informed us that we had already been seated. I can not recommend Logan’s service.

Visited here on a late Friday afternoon to take advantage of their 2 for $ 14.99
Special.
Took over 5 mins to be seated in their nearly empty restaurant. Finally seated in a new servers sections. Drink and app orders went smooth. Server was a little shy of really knowing his menu so, entrée ordering took a touch long.
Apps came out in decent time and we dove in. Both fried apps tasted like fish. They both smelled like fish. They were disgusting. Spoke to the manager, he admitted that sometimes the fish is fried with some of the other food. Said he would take them off the bill.
Get our salads a whopping 2 mins before our entrees. My salad is completely frozen.
One entrée was returned since it had been ordered with gravy on the side and the food was completely covered with gravy.
While waiting for the re-​cook, server took bf’s glass for a beverage refill and never brought it back. Had to get up to get our own drink refill.
Not a good night nor good impression of this restaurant at all.
Manager did listen to our concerns and did comp our bill of the little bit of food we actually did eat.

Food was decent pretty much what I expected from a chain steakhouse. Service was so so, had to wait for a table for a few mins even though the place was pretty empty. Waitress was very nice but I think she forgot about me since I didn’t see her until I had finished my meal. Tap beer selection is only domestics, some local craft brews would be awesome there are a lot to choose from around here.

This rating is not just for the dining experience, so I encourage you to keep reading.
My boyfriend travels a lot, so we’ve eaten at this location (and this chain) several times, and it’s always abominable — this is not just a Saginaw problem, it’s a chain problem. But, when you’re on the road in highway towns, you settle.
The last time we came here, we got such nasty service from the onset, so we decided to go to some other chain restaurant next door. Like, ordered our drinks, received the most irritated face, huffs and puffs, eye rolls, etc. So we debated, then said «forget about it,» and peaced the eff on out! He/​she was also rude when I think it was pretty clear we were leaving because of his/​her attitude.
That’s not why I’m writing this review, I hate rude service, but I’m willing to give the benefit of the doubt as long as it’s not repeated. Yeah, it’s rude, but not worthy of trying my best to deter someone from a location AS I AM DOING RIGHT NOW HINT AVOID AVOID unless they’ve gone above and beyond to make an experience unenjoyable. But, as someone who works in the industry, I like to tell people when they’re doing a great job, and where they need to improve. This is where the problem starts.
I called and spoke to the manager, and was absolutely clear I was not interested in identifying the employee or the section I was sitting in — that if he mentioned the incident to the entire staff, the rude employee would know they had messed up, and hopefully learn from it. And maybe, in turn, everyone could learn from it.
He was very persistent about it — and to his credit, very concerned with «making it right,» but this was to the point of telling me there were servers he «wanted to get rid of.» It was off-​putting — a manager should defend his or her staff, if at all possible. That doesn’t mean not apologizing for poor behavior, it means that you do not start throwing your entire staff under the bus because one person has a complaint, especially when you don’t know who it is. Take it seriously, yes, but don’t roll out the red carpet at the expense of your employees who are probably really loyal to you.
That’s not the kicker. The kicker, is when he was trying to guess the employee who gave us bad service, he asked — not kidding — «was it the ‘colored’ girl with big eyes?»
It is 2014. This language is unacceptable. He was very concerned with me making this a «home office issue,» based on the service. Never. But I am considering making it a «home office issue» because he referred to a black employee as «colored.» Absolutely unacceptable.
Your service has always been terrible, every Logan’s Steakhouse on the planet, but boy, you really put that cherry on top with your dose of racism, Saginaw.

I was at this restaurant 3 times. The first time I gave it 3 stars. Something happened between the first time and the other 2 times. Nothing was the same as the first review. I know I said I would not return. But the 6 people I was with out voted me. So as not to be a jerk, I went. The whole meal was just so so. The rest of the party unfortunately for them, agreed with me. The steaks tasted like they were soaked or marinated in something to make the steaks tender.
***Well here it is March 30,2014 and I am eating here again. This time it gets 5 STARS.***
I had the 16oz prime rib and the first one brought out was over 2 inches thick. It was cooked well and had to be sent back. The second one was cooked to order, a perfect medium. I’m sorry to say it was not as thick as the first one but the taste was awesome. Even though it was good, if I hadn’t sent the first one back, this one would have gone back to the kitchen for another one. There was soooo much fat that I had a side dish overflowing with it. Now I know prime rib is traditionally fat, but this was extreme. In fact, the kitchen staff could have trimmed it a little and it would have looked more pleasant to the eye. There were so many people there at 3:30 there was a wait of over 30 people. We just beat the rush.
The Caesar salad was good but not an authentic Caesar. There were bits of a piece of cheese ripped into the salad, instead of the shredded cheese that typically goes into a Caesar salad. Unfortunately the baked potato was over nuked and very difficult to pull away from the skin. The banana pie (cake) with whipped cream and carmel was taken home to eat later. When eating this banana concoction later, I could only eat ¼ of it. It was so rich. It took 2 days but I finished it off. It was good but very, very rich.
The person that I was with had the largest porterhouse steak available on the menu and requested medium rare. He said it was perfect. His potato was cooked just perfect and his house salad looked great.
My potato was probably the original potato and just warmed up when the second prime rib was ready.
Wait staff were extremely attentive. And two different managers came by to see if everything was good. I definitely will eat here again. Maybe in the past the management was different. Never the less, even with a few flaws, it’s thumbs up all the way!

Peanuts on the floor, great steaks with sides! Some good specialty drinks!

Had my favorite meal: Filet and Snow Crab Legs. The steamed veggie skewer was great, as were the snow crabs. The Filet had grill marks, but no sear… but was flavored well except it came out more Tartar than Med Rare. Had to send it back to the grill. My friend had the Pork Chops, and they were large and thick although they looked like they had been squished against a cold grill as well… grill marks, but no sear at all. However, she could physcially barely even cut into them they were so tough. The manager offered to bring us two more, which took quite a while… and they were inedible as well. For the restaurant, it was a typical Logan’s and pretty clean for the Peanuts on the Floor… which if you can’t handle, you shouldn’t go here. The manager was came by our table 5 – 6 times… and seemed to be genuinely interested… but no comped Entrée (she didn’t even eat them and that’s 2 entrees sent back to the kitchen!). The waitress was really fantastic as well. My snow crabs were good, my salad was good, and the beer was cold. The only thing really off was the grill master… the waitress said he’d been there since the opening (maybe he had a fight w/​his gf or just an off night)… but then again, … maybe that’s why the overall review is only 2.5 stars.
3 Stars for effort… 1 if it was only the food.

We went before 4:00 p.m. when it was still slower before the dinner rush. The food was great, now I did notice the service slowed down a bit after it picked up.
I can understand some bad experiences when it’s extremely busy. It would happen at any large restaurant.
Go as early as you can to get good service and food!

I was excited to see a new option in Saginaw, but overall it was «okay» at best. Damn chains.
Pluses: The host was really friendly. We were greeted and seated promptly at 7:30 on a Saturday night. The booths have really high backs, which make them seem private.
Negatives: I don’t like the peanut shells all over. They got in my sandals. It was freezing inside. The food, all of it, was just okay. My husband ordered a 20 ounce ribeye, which was cooked properly but horribly underseasoned. The appetizer platter was straight freezer to microwave to table (wings, cheese sticks and potato skins). My salad was watery. Our server seemed disinterested or scared as hell. I ordered a water when she greeted us and had to ask for it again when the entrees arrived. She never attempted to engage us at all: straight up order taker.
Eh.

I know one of their big things is you’re supposed to throw your peanut shells on the floor. I can’t do it. I don’t want you to make a mess at my place and I’m not going to make a mess at your place. I even collect my plates together and wipe up any of my spills when I’m done. Sorry.
I’ve been here a few times and although it’s a bit pricey I’m happy with it. I’ve had the meatloaf twice and loved it. Strange since I don’t like meatloaf in general. It just sounded good on one visit so I got it, then had to get it again the next time. Today I got the shrimp trio dinner. The shrimp were all very good and unlike most «shrimp dinners» at other places there was actually enough food. There was a good amount of small fried shrimp in some spices, some larger fried shrimp, and a skewer of shrimp scampi I believe. The skewer shrimps were awesome and the others were very good. You also get 2 sides with it. Get a grilled vegetable skewer, they’re great.
Service has been pretty good each time I’ve been there. The parking lot always looks completely full but I’ve still gotten in right away and placed an order quickly. If I recall correctly on one visit it did take a while for the food to show up but nowhere near the 2 hour lunches I’ve had to take when a few of us went to Fridays.

This place is always packed. Must be great, right? Wrong!
The rolls are great, I could eat about 10 of them. That’s where it ends.
Slow service. My steak was cooked fine (med rare), but had no seasoning on it. The table next to us sent a steak back twice for being cooked far too long. The sweet potatoes are cooked until the are mushy, yellow, and out of flavor. And the skins get dried to the point where they flake off inside the potato.
I think the macaroni and cheese are from the generic brand at the store. Ribs were burned pretty bad. Last but not least, this place holds what, 200 people and has one toilet?
On a previous trip I got the driest, most overcooked burger I ever had in my life and the bun was stale. Terrible. I think there just aren’t enough cooks for as many restaurants as there are in Saginaw. How do you mess this stuff up?
On the other hand they have a large bar and lots of TV’s.
Lone Star’s sweet potato was a mile above this place. Go to Chili’s or Outback or Applebee’s and just bring your own peanuts.