Firestone Complete Auto Care

It was a Saturday, so my go-​to local repair shop was closed for the weekend. Found my way to this Firestone thanks to the Unilocal reviews. My car needed a brake light bulb replaced, which ended up costing $ 15.25 after tax and about 40 minutes of my time here (30 minutes after I gave them the okay to switch it out after they diagnosed the problem). Not sure what took so long, hence minus a star.
To this Firestone’s credit, I did not once get asked or feel pressured to have any unnecessary repairs done. Really appreciate that.

I went in to get an oil change and everyone there was very nice and accommodating. I am always afraid about going to auto places because a lot of times they try to sell you things you don’t need, but that wasn’t the case here! One of the workers came to me and asked if I wanted to fix my wind shield wipers since it was streaking, and when I said «no,» he was very understanding (even though I then changed my mind and asked them to fix it before I left). I would recommend this Firestone!

To start off with the good, they are very polite and take care of your vehicle. But for the negatives, since they are part of a franchise they are restricted by all sorts of liability regulations and are unable to be flexible on a per customer basis. They are not allowed to install new tires on a vehicle unless they do all 4 themselves. So I got to wait at the shop for over an hour while they removed my two back tires only to decide that they didn’t want to install the new ones. After waiting longer for them to put the wheels with the old tires back on I was looking at a wasted 2 hours. I would suggest finding a local shop that’s not affiliated with any franchise.

Had our car in for it’s regularly scheduled service. Firestone uncovered an issue which require dealership action. They provided me with the temporary fix to the issue and refused to charge me for anything… despite the fact that they put resources and labor into it. The reason they wouldn’t charge was because they couldn’t 100% resolve the issue themselves. They refused payment despite the fact I insisted we pay them something. Mike, Lynn and the entire staff have been exceptionally helpful every single time I have talked to them. I’m not one of those people who is wary of car shops. I simply search for the ones who have a great reputations and who are customer focused. Firestone on Forsyth is EXACTLY one of those places. I love that I have a place to service my cars that is grown on a basis of full mutual trust and courtesy. It’s like having your good mechanic friend service your car. But better, because it is a whole team of people putting your interests first. My highest recommendation.

I’m going to review this place every year because that is how exceptional this business is. Once again, another incredible experience with the boys over at Firestone.
At every other car shop in the world, when you pick up your car you are bombarded with a list of services costing ten million dollars that you absolutely need to keep from blowing up on the highway. Not so at Firestone. They fix what needs to be fixed, maintain what needs to be maintained, and leave the scamming to the other businesses.
Absolute friendliest, most competent store in the auto industry. When I have to drop a sizable amount of money here, I know it is for legitimate and necessary work. GO HERE.

Excellent service and knowledge by the team at Firestone. I brought my car in for safety and emissions testing and overall checkup. They were thorough and helpful. I especially want to thank Crystal for all her help! I’ll definitely bring all my future auto repair /​oil changes /​etc back here!

I have had a lot of work done on different cars everything is always done well. Chris the manager is great. They also seem to be fair on the price of their work and great on the price of their tires.

Professional, friendly service. A special Thank You to Justin for getting me in and out on short notice. Thank You and Keep up the great work!

I have been to this Firestone twice, and both times were bad experiences. The first time they suggested over $ 2,000 in repairs and when I took it to a different service center, they told me none of it was necessary. They spoke to me in a condescending manner on both occasions.
I might not know anything about cars, but don’t take advantage of that or talk down to me! I do know when I’m getting ripped off and treated like I don’t know anything.
Dear Firestone, I tried on two different occasions to give you business and both times walked away because I was treated like a child. Left a very icky taste in my mouth.

This place really has a bad reputation as a repair shop in the past. For tires you really need to do your homework and come in know what a good deal is. In a recent visit we were quoted a price but when we started to walk, he dropped the price $ 30 a tire, so don’t hesitate to bargin a little here.

i’ve had horrible experiences at auto repair shops. unfortunately, most are managed independently, so you can’t rely on a brand per se. this particular firestone is run well. the staff are very courteous, timely, and are mild when it comes to the upsell compared to most places.

Great price on oil changes if you you their card ($ 20). Service from everyone behind the counter was very very good. I’m glad this is the closest location to my house.

I went here two times, and found the better deal both times across the street at the BP garage.
Despite having very nice and experienced in handling customers, problems, and repair estimates, the prices are just too high. Getting four tires mounted, rotated, and installed would run around $ 200, whereas BP did a marvelous job for $ 67 and change.
The second time I visited, again, excellent people, but to reattach an exhaust hanger was looking at $ 300+. I decided to go to Home Depot, and for $ 20 and an afternoon, did it myself.
Great people, and I bet their work is excellent, but for the money, I am reluctant to get work done there.

Like another review, there was a problem with my repair (the valve on a new tire was faulty), but they promptly took care of it and were really friendly.

The customer service here is really impressive. They made a mistake on my car so they quicly fixed it, charged me nothing, and then gave me coupons for 3 free oil changes. When I came in for an oil change 6 months later, the manager still remembered me. Very professional establishment.