Dunkin’ Donuts

Love this location for dunkin donuts. Never too crowded and you can’t beat the drive thru. A few times, however they have left out a few items I ordered, which drives me nuts, because I typically trust it is all there. That is my only complaint.

I love Dunkin Donuts but the service at this location is beyond terrible. Every time I have ordered donuts from here, they have not been properly defrosted and taste horrendous. The coffee has never been made right at this location. The coffee does not seem to be brewed correctly and don’t expect much creamer even if you order your coffee with cream and sugar.
After giving the TPC Parkway location multiple chances, I have stopped going here and instead drive the extra miles to go to the Bulverde location. The Bulverde location is excellent and I have had absolutely no issues with them to date.

They used to be pretty decent but as of the past month or two they are AWFUL! Lost my order TWICE I had to ask for my 3 coffees after waiting twenty minutes. Then they forgot to add the pumpkin syrup. I gave them another shot and the girl taking my order (1 caramel macchiato) had me repeat my order 3 times because she was so spacey she couldn’t remember and when I got it it was literally ice cold (supposed to be steamed milk and hot espresso.) I’ll use up the rest of my card at the other locations and then stick with starbucks. There is a reason DD is cheaper, cause nobody would pay more for this service! Food is inedible but that’s all prepackaged stuff so not the employees fault.

I have gone to this location since it first opened and never had a problem. They were always super friendly and my iced coffee was perfect. I don’t know if they have had a change in crew/​management or what their deal is, but it has gone WAY down hill! I go several times a week frankly because their drive thru is convenient when I am on the way to work.
After today, I will NEVER go back. For the past 2 weeks or so every time I have gone they do not put enough cream. I go so often that I can literally tell how good my iced coffee will be by the color (coffee drinkers you know what I’m talking about!). I have gone on an almost daily basis and every time the coffee has sucked. I keep going back hoping it will be better next time. So today the kid goes to hand it to me and I can already tell so I politely ask for «just a little more cream»…no biggie. He curtly responds «It already has it». Uhhh, ok so I let him know «well, it has been wrong the last few weeks so can I please have a little more». The manager/​crew leader/​whatever-​you-​want-​to-​call-​her asks him what the problem is so he tells her and she tells him she DID put extra cream, but the 2 of them and now another employee take it, do whatever to it and then hand it back to me. I go to drive away and take a big drink. It is AWFUL. I pull over and turn on the light to look and apparently they thought it would be cute to pour out about ¾ of it and fill it up with cream. I wasn’t rude, I didn’t make a huge deal about it, I nicely asked for a LITTLE more cream not to fill the damn cup with it.
Needless to say, I’m never coming back to this location, convenient or not. They just opened a new location on Bulverde closer to 1604 and I will go out of my way to use up the rest of my money on my DD card then NOT go back. The donuts suck. The kolaches suck. The lattes suck and now apparently their customer service SUCKS.

Outstanding establishment. I go on a daily basis to order my coworkers and I drinks and sometimes the occasional donut, and the staff is super friendly! Not to mention they’re coffee and teas superb taste! If you haven’t tried this business out yet, I would definitely recommend you go to this one first!

This was the best Dunkin Donuts I have been too since I was a little kid, about 25 years ago. The doughnuts were super fresh and the Kreme doughnuts had quite a bit of cream in them. I hope that this place continues to make excellent doughnuts, because I will be back.

Love dunkin! And always loyal. This place makes delicious donuts, and amazing coffee.

Sad… Oh so Sad… Luv Dunkin just not this location… Way to Soggy way to Greasy. If they could just fix this problem… I have been coming since day one praying they would fix this problem

Dunkin Donuts is the bomb. That’s all there needs to be said. You can get some great coffee flavored coffee (no latte mocha Chino grande crap) right here for 4x less than the cost of Starbucks.
Shipley’s and krispy kreme suck ass compared to dunkin donuts. Thank god there are plans for a few more locations soon.

Great Service, Great Drive-​through! The coffee is always delish and an acceptable price… the donuts fresh and tasty. 6 donuts and 2 cups of coffee for $ 8… I’ll take it!
Be sure to pick up the 99cent reusable cup ~ they fill them hot and fast in the drive-​through.

The drive-​through menu didn’t really show what type of donuts they had available. I got a regular glazed chocolate iced, both of which tasted pretty old. Heck, the chocolate icing was missing off of half the donut. The coffee was no better than anything I could buy at Walmart, so I can’t find any redeeming quality in this location

I really love a good donut. Unfortunately, on the two times I visited this location, Dunkin’ didn’t deliver. Tasted like something you’d buy in a box at a supermarket; you imagine they were made in the last 24 to 48 hours, but that perfect donut texture has been lost during storage and transportation. The result? Stale, soggy, too-​sweet heartbreak.

Friendly people working but I would expect better product from a national chain. The glazed munchkins I got for my kids were stale, slightly softer than golf balls so they’d been sitting a long time. The glazed donuts were melted and soggy, so a poor temperature in the area. I know it’s humid, so turn the air up. The little donut shop down Bulverde does not have a problem so DD should not either. When ordering chocolate glazed, be specific on what you want. I got chocolate cake donuts with a glaze and wanted raised donuts with chocolate glaze. Coffee was fine but I left feeling like I ordered and received cast away donuts. If your going to be open all day, have fresh donuts all day.

Mmmm mmm mmmmm — love me some donuts! This place is the perfect new addition to our neighborhood! Right up the road; so convenient! Great for a quick snack or coffee or tea. They will customize any order! Friendly young staff. Excellent clean restaurant, brand new. Drive thru is quick and right up my alley for when I’m in a hurry to work! I stopped here and picked up a huge order for my staff for a meeting and they put the lengthy to go order together quick! This weekend I even walked my dog up to here and sat out front and enjoyed a donut !! I’m so happy they opened one of these, I’ll never go back to over priced, burnt Starbucks coffee again! Love you Dunkin donuts !!! :)