Jack-In-the-Box

The Bathrooms are horrible! It smelled like the Public restrooms at a bad neighborhood park. There were no seat covers toilet paper all over the floor, plunger in the ground, no hand wipes

This place is bad, customer service skills are bad. If you are allergic to anything don’t trust them to prepare your food. They don’t listen at all. Then you get a smart ass answer when you ask a simple question or tell them you made the food wrong.

Sorry — 1 star is the best I can do for this place now. Have been here twice in the past two weeks and BOTH time they’ve been out of salads. Most recently they even went so far as to ring me up then tell me 5 minutes later no salad? Common guys– get it together. Its a shame this is the closest location to my house — will have to just go out of my way to actually get the food I want.
Also they remodeled the dining area within the past year but what really needs redoing is the kitchen/​prep area which has a very dirty, old appearance in clear view of the front counter…

Horrible service. With only 3 customers in Restaurant took over 10 minutes for food. Got order wrong. Men’s room very dirty. Only positive is the Coke Machine that has the different flavors. Will not be back.

Worst customer service ever. He can care less about your order and even attempt to give it to someone else. There are what less than 3 people who ordered. No communication skills, not friendly. Service is slow. Told him he forgot an item I wanted and just said uh huh wait. Done nothing. Doesn’t care. I just left. Pretty ridiculous to find this kind of service in this day and age. Put him in the kitchen if he doesn’t want to work face-​to-​face with customers. Complete fail.

Where do I begin?! I usually don’t like to review fast food places because you can’t expect much from them to begin with but my recent visit to this jack in the box location left me incredibly frustrated.
First, my boyfriend ordered me a chicken sandwich with NO cheese. He specified this because the sandwich normally does not come with cheese yet somehow the last time we were here, they put cheese on it. Well, once he got home with my food, I open up the box & the entire piece of chicken is covered with 2 slices of cheese. I immediately bring it back & ask for what I actually ordered which they accommodated to without issue plus they included an extra order of fries which I appreciated but it was still inconvenient that I had to go out of my way to correct their mistake. Then when I get home, my boyfriend (who stayed home to eat his food while I went to get my food corrected) tells me he found a hair in his fries & luckily I had the extra fries I was just given so I gave him those instead. The mistakes don’t end there though. once I took a sip of my drink, I realize they gave me diet coke instead of coke that I ordered.
Like I said, I know you can’t expect 5 star service from a fast food place but honestly, how difficult is it to correctly make orders the first time around? After having my order made wrong on two separate occasions now, it’s safe to say I will not be returning to this location.

Really 5 days without coffee? What’s wrong with this? How can you not address this problem? Poor

FOOD POISONING!
I ate here around 8pm and starting feeling noxious around 10pm. I’ll save you the details but that I was up vomiting past 4am. So miserable.

The young girl that works the late night shift needs to get fired. She has no type of customer service and sounds so miserable working there. I will call corporate and complain because having to deal with this every night is RIDICULOUS. I should be able to enjoy my food CALM AND not PISSED OFF from the attitude given off by this young individual.

Ordered 3 jalapeño poppers and guess how long it took? Too long. We waited about 15 minutes and were like what the fuck? Are they growing the jalapeños and making these poppers from scratch? Went up to the register to ask what happened. Apparently they forgot. Had to wait another 10 minutes. Mind you, there was only one other family in the place. Really?

If you’re hungry, DO NOT go inside this restaurant!!! The employees do not care about the customers standing in line.

Overall the staff is nice. but the manager does not schedule enough in the morning. They need to have 2 people plus a cook. Quit being cheap!!! It’s busy in the morning and it seems like they want to tend to the drive through more than walk in customers since they have a timer there per car. I waited almost 7 to 10 minutes for my order to be done. In san jose where I live it take like 3 minutes tops.

So I usually buy the salads at jack in the box, but the last couple times I’ve been there I felt cheated… Because for six dollars I expect more then lettuce and two «chicken nuggets» they need to go back to their normal size chicken. And ANOTHER THING the drive thru teller «BRU» was extremely rude and argumentative. I will like to see FATAMA instead or anyone else with customer service experience.

If I could give this location no stars I would. Spent 10 minutes at the counter with NO ACKNOWLEDGEMENT of our existence. When we walked up there was ONE car in the drive through. After watching the next 5 cars be served, we finally called out to one of the four people hovering around the food area and asked for a manager. Surprise, it was the woman who walked by us over and over, never once acknowledging we were waiting. To top it off, we saw her make an Oreo shake, or whatever that is, then later she made a smoothie but never once did anyone clean the attachment! Don’t even get me started about how the machine looked in general. Of course we had time to look at all of this during the wait. While we didn’t order anything by that point, we just had to wait to air our complaint. And that was to a young man who had just walked in then proceeded to stand behind the counter fixing his uniform. Even a lady behind us was complaining about the wait. But we noticed she must have wanted this food because we saw her in the drive through being served, while we were still waiting to even be acknowledged.
Will NEVER go back here again.

Woah after reading some reviews this place sounds bad I use to come here all the time after school! But anyways whenever I got food from here it was never disappointing or greasy! The main things I order from here are the two tacos, 99cent chicken sandwich, strawberry & banana smoothie, Oreo milkshake, sometimes I’ll get a Coke, fries, and the bacon & cheddar potato wedges! They were all very tasty and satisfying!

Drive through menu lights not working. ok. I try to order as I know what I want. No answer… I try again. No answer. I pull up to the window and you look at me. I explain to you that your menu lights are not on. You look at me. I again tell you your menu lights are not on. You look puzzled. Clearly putting someone who barely speaks English in the drive through box was a well thought out managerial decision.
You get the manager. I tell her you lights are out. She looks at me… She doesn’t understand either. Then she says «Oh yes. we will fix it tomorrow. We know it’s not working»
You actually managed to get my order right, but only after getting a co-​worker that spoke English to take my order.
Dear Franchisee.
Hire a manager that will take care of things WHEN needed. And consider hiring people that speak English enough to take a drive through order. I know that might be asking to much of us silly customers.

Many weirdos come and eat at this Jack. Most of them were bunch of tweekers high on different type of drugs, and definitely not high on some good kush.
Not so long ago, a dude who was standing next to me kept on slowly stepping away from me. We were both waiting for our orders. I observed his strange behaviors, and I realized that he was probably tripping his balls out on some hallucinogen drugs. He quickly exited out to the door after he received his food. His reaction was kind of like he was running away from a monster or a serial killer.
On my recent visit, I saw some tweeker came out the women restroom. As I was on my way to use the men restroom, he told me, «There’s no paper towels, just leave».
I said, «OK, so?».
I went in the restroom and I noticed the floor was all wet and the automated towel dispenser was jammed. After I left the restroom, the meth head tweeker kept on repeating to my buddies and I, «There’s no more paper towels, just leave, just leave!».
A staff came in and started putting up «CAUTION WET FLOOR» signs on the floor. My buddies and I were like «WTF wrong with him? He’s tweeky out. Paranoid on simple shit like this? Oh well, fuck him!».
This Jack is sketchy and full of lowlife junkies but its still convenience to grab some quick munchies being around that area.

Now I love Jack In the Box as a chain. They have literally anything you could possibly want for relatively inexpensive prices and the food is generally pretty damn tasty for a fast food chain. My review is on the service and for this particular location. If you can go to one in South San Francisco instead, do it. Each time I’ve been here I’ve gotten lackluster service. I’ve received flat soda here, the tables inside aren’t that well kept and staff are extremely disinterested in being there.
The worst experience I’ve had here was when I ate inside and this strange man came in and my guess was intoxicated or just plain crazy. Mind you this was at 2 in the afternoon. He was pestering people inside for money and being really disturbing and none of the staff members did anything about this.

I came here with my co-​workers for lunch and the first whiff of air we get is a bum standing inside waiting to make an order. We should’ve turned around and gone some place else.
Anyways, we put it our orders. Got it and went back to the office. I ordered the steak melt sourdough and boyy it was SALTY! Ugh… I finished my fries and soda then threw away my sandwich. Not only was it salty… it was greasy too. I guess that’s fast food for ya.

I’ve been eating so much junk food over the last couple of days!!! I feel so guilty every time I do… But I didn’t want to spend any bank and looked for the healthiest I could. So I tried JITB…
Southwestern Scrample… YEAH!!! Nothing un-​healthy in here. Diet coke and 4 especially think fries… Under $ 5? Not too bad.
Plus, the drive-​thru, order-​taker woman was very sweet.
Not bad for fast-​food.