LensCrafters

Don’t do it … No matter how much you need to multi task and do one stop shopping at UTC and Lens Crafters, DONT !! You’ll have to keep coming back because your glasses will be … «Lost»,“arrived damaged” and needed to replace the replacement or «they are tied up in Chicago because they are doing inventory» … Inventory takes 3 weeks in Chicago. So far… still …counting. Must be the «C» team players in Chicago. Excuse after excuse. In case you think the store manager will get to the bottom of it, and help, care, or pretend to fake that she cares she won’t. What she will tell you is how much she appreciates your input. Hum. I wouldn’t call my 3 week late glasses attitude input. Definitely NOT input. At the end of our lovely input exchange she must have been given the surprise envelope that said my glasses had shipped … Ok, great then I can pick them up tomorrow or in two days … Not so fast … Slow down. Apparently they are being walked from Chicago because the FedEx shipment takes 6 days ! If anyone doing a road trip from Chicago to San Diego can you pick up the guy walking with my glasses.

I wouldn’t encourage anyone to go here. The sales person (I wish I got his name)… shaved head, heavy accent… didn’t seem to really know what he was talking about. Wasn’t helpful. Talked ‘down’ their abilities to make progressive lenses… was odd. I said to him that Shiley Eye Center has no problem making progressive lenses and his response was, «we can make them too but their difficult.» Anyway… I suggest Shiley Eye Center down the street from UTC Mall over LensCrafters.

I have been a Lens Crafter’s patient for 2 years now. Lens Crafter’s prices tend to be pricey because they carry more high end brands than most optical chains. I only go here because they have very flexible appointment times. (Mondays — Sundays with appointments in the evening). The staff are always very nice and the doctors are very accomodating. Lens Crafters does retina imaging that costs extra, which means you will have to pay out of pocket. I should have asked to decline the service, but at the time, I was so curious to see how my retina was lookin’. They also send coupons in the mail for frames or sunglasses, which is helpful if you are in need of some new Rx frames or want some designer shades. Parking is always tough to find since the facility is in a mall. I will continue to come to this optical chain for the convenience.

Horrible service ever. If you’d like to waste your time to get nothing done, this LensCrafters store at UTC SD is here fore you! I went to another store in LA before I moved to San Diego. Everything was great with the LA store and that’s why I gave it a try after I moved to SD. The staff was not helpful nor experienced with I-​just-​wanna-​get-​off-​work attitude. I called ahead and they told me in the phone they’d take my insurance. Great I left work early and got there but all they did was spending 20 min trying to call my insurance company but never succeeded because the insurance people were off work. Hello??? Shouldn’t you be doing this prior to my appointment when I first called to verify the network?! I want to give them negative 5 star if I could. I would be less angry if the staff at least try to pretend helping me. Never wrote a negative review but you guys have my first time. Bravo.

I had a pretty interesting visit to the LensCrafters UTC location yesterday that I would like to share.
I came in at around 4:45 p.m. — one more customer in the store at the time. At least 4 – 5 sales associates available but not one of them offer to help me to choose frames. Two of them seems to be busy finishing the other customer; two others (including who I think was a manager) discussing not business related staff for a while and later on talking about the job applications and discussing people that apply for the job been incompetent and not knowing how to spell. What? In front of a customer? Talk about being incompetent!
Anyway, I spent about 20 minutes looking and trying on the frames, walking around the store. During this time not one associate came to check on me or ask if I need any help. They were very busy discussing their private matters.
Finally I was ready to talk to the associate. I found one and she was pretty nice and helpful.
We set down to discuss my insurance and copayments. Right away she wanted to pitch to me another pair of glasses (sunglasses) for 40% off which I said ‘No’ to. We continue on. She did not explain my insurance coverage in detail, just showed me the totals: without insurance you would have to pay around $ 700 and with insurance it is only $ 330, and was expecting me to be impressed. When I requested detail print out of insurance coverage and prices and copayments, I was told it is impossible to print and she can only wright it down for me. Why? Printers are not attached or what could be a possible reason for that? May be not showing the customer hidden charges?
At this point I left the store very disappointed…
One good think about the store: wide selections of name brand frames!

Great selection of frames, friendly service, and fast turnaround! Got prescription sunglasses from a prescription I brought in, and got the glasses within a couple days.

I was in San Diego for a mini vacation and lost my contacts. Dale, an employee there was super helpful and was able to help me get a replacement pair as an emergency since I had just bought a year supply at a different location of lens crafters not too long ago. He was very friendly and helpful. Now I feel like I can’t use any other company for my optometry needs. I’ve been a long time lens crafters customer and will remain one for a long time. Thanks dale!

Found some weird residue on the nose pads of my glasses and sunglasses. I decided to take a trip to the local Lenscrafters to see if they can clean them. I arrived and despite being a very busy store, someone was able to help me with it and take my frames in to get cleaned.
20 minutes later, I come back into the store and checked out some of the frames on the shelves while I was waiting. I was pleasantly surprised that three different associates asked me if I needed help even though the store was mobbed with customers.
When my frames were done, I saw that they had cleaned them, just as they promised. They were very gracious about the service and did not charge me for it. I instead offered to donate a couple of bucks to the OneSight foundation as a thank you.

I prefer the prices at Costco, but I needed some prescription glasses quick and Lenscrafters can make standard glasses within 2 hours. I was able to get my glasses and prescription sunglasses before I left for vacation, which for that I am grateful.
At first when I walked in, everybody just seemed so busy and I didn’t think I was going to get any help. I kept having to ask the girl at the front questions because none of the sales people were free to sit with me. I was finally able to sit with Vincent, who was very helpful and easy to talk to. He helped me pick my glasses and get my order placed.
I came back the next day to get sunglasses as well and Vincent was there to help me. So the consistency in service was there.
My glasses still feel too strong for me after wearing them for about 2 weeks. I haven’t gone back to change them. I’m not sure what more they can do since it is my prescription.
So overall, very expensive but you are paying for style and convenience.

I should’ve read the reviews before coming here. I advise, just save yourself the trip and DO NOT GO HERE. I’ve never felt so compelled to write a review so soon after an experience.
I came here today ready to buy glasses with my prescription in hand but ended up wasting 1.5 hours only to walk out livid. My sales rep seemed fairly new and was confused about the pricing using my insurance plan so he called the store manager, Christina Lopez, over for help. She was so rude and unpleasant from the start. She didn’t even want to hear what I was trying to say, she just kept interupting and going on about her assumptions as to why the pricing was off without even calling my insurance to verify. When I tried to explain that I was fully aware of everything she was saying and that I’ve also already spoke to my insurance, she got impatient and started talking over me, AND THEN had the audacity to tell me to stop talking until she was done. How dare you snap at a customer for your own stupidity and lack of information. If this is how the REGIONAL MANAGER treats a customer, imagine the rest of her staff.
It seems like this location could care less for my business so I’m taking it elsewhere.

Why do I have to give this place a star?! It doesn’t deserve any at all! The people here are horrible! Including the doctor who did my exam. He flat out criticized my eye doctor of ten years! I’m not going to go into details but I was shocked and appalled! Dr. Aller is the best eye doctor I have ever met! And he doesn’t smell bad like this Lenscrafters doctor! Lol!
Then you add the stupid staff that work here! These women are incompetent! I am so glad I don’t ever have to go back to this place! Spare yourself the headache and go somewhere else.

Go elsewhere. I don’t like to give bad reviews but we’ve tried to work with this place multiple times over a two-​three year time span, for eye exams for each member of our family, and there’s always an excuse for why an appt is late, or why the doctor we made an appointment with is not available, even when we specifically asked to see that person. It’s too bad — they simply need better management, because all the pieces seem to be in place. Regardless, we won’t be back.

Took an older pair of glasses in with intent to be preventive with them breaking, the female at the front desk explained they’re unable to prevent them from breaking and I should take them to an alternative repair place. Sorry for not spending more money than I should at your establishment.

So when my husband made the appointment at lens crafter they told him they took our insurance. What they didn’t tell him was they are out-​of-​network. No wonder it was so expensive! Lens crafter is very crafty. Good thing we only lost money on the exams and nothing else. Very disappointed but the doctor was very good… just not good enough for me to pass up my FREE exams.

Walked in, got an eye exam from Dr. Dana, Amazing customer service, very knowledgeable and informative. Got in, got a prescription, picked my glasses out, and they where ready the same day. Highly recommended!

The optometrists are good and I have not had any difficulties with the exams. The selection of glasses, etc. is fairly decent as well. However, the experience from the store front has been dreadful. Took me over a month to finally get my contacts (they were unwilling to refund me, even after they completely messed up the order and expected date of arrival). I had to drive several times to get trial lenses to hold me over. The way the office staff handles issues makes it very evident that the employees are not empowered to make decisions and lack basic customer service training. Previously had gone to Costco and look forward to going back for a more predictable and satisfactory experience.

Overall, this was a positive experience for me. I only went to purchase glasses (had an eye exam elsewhere). The staff are very nice and help you right away, without following you around too much. They also do 1 hour glasses, meaning you come back after you shop around and your glasses are ready. I had issues with my frames fitting my face and the lab technician was very nice and ran back and forth to the lab to fit the frames to my face multiple times. They have very good service and do not try to push you to purchase more than you want. Also, their prices are not ridiculous. I only went here because my optometrist’s office prices were much more than LensCrafters.

After my daughter broke my glasses and the lens popped out, I tried to fix them myself. I was able to bend them back but wasn’t able to get the lens in. It was Saturday after 5, so I figured I would need to use an old pair of glasses until I could get them fixed on Monday.
I decided to call over to this lens crafters location, and they were open until 9pm. I drove over and was prepared to pay for repair services and wait at least an hour. Vincent was able to help me out and had my glasses fixed and cleaned in about 5 minutes. When I asked how much the bill was, Vincent said that the repair service was free! He suggested I that in lieu of payment, that I could make a donation for kids in need of vision services/​glasses. I made my donation and I was happily on my way. This whole experience changed my preconceived notion about lens crafters!
Thanks Vincent for fixing, adjusting and cleaning my lenses, I can see again!

I just had the best experience here all because Ernest, the manager, took such good care of me. Somehow my awesome Tory Burch frames had warped and Ernest replaced them without any problem. I can’t tell you what a relief it was to have such an easy experience and I didn’t even have to send to the manufacturer. He did it for me. Thanks again for everything

I came here because I needed a professional pair of eyeglasses for when I start work in less than a week. I already had my prescription.
The service was fine, she actually took pictures of me in different frames so I could see how they fit my face not just in the mirror but in actual pictures.
But the price. just wow. They actually priced my eyeglasses at $ 681 AFTER 30% off frames and lens («special deal»). I’ve never in my entire 12 years of near-​sightedness been quoted such a ridiculous price. And they don’t take my insurance (VSP eye insurance) and claimed I could get reimbursed $ 200 if they gave me a slip to turn in to my insurance company… sketch. What if my insurance company declined? Maybe I’m being paranoid, but $ 681 just threw me way off. Felt like I was being robbed. As the Chinese saying goes, this is definitely the «dark shop»!
Obviously left without purchasing the Georgio Armani eyeglasses I had my eyes set on. Disappointing and waste of my time.